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Service bulletin TJ31698

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10234680
Published by NHTSA2023-04-24
Manufacturer's numberTJ31698
Manufacturer's date2017-07-10
NHTSA componentEQUIPMENT; ELECTRICAL SYSTEM

NHTSA's summary

Difficulty to add/program remote key,

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories

Vehicles listed
VOLVO XC902016, 2017, 2018, 2019, 2020, 2021, 2022

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
25V1790002025-03-24. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY; ELECTRICAL SYSTEM:SOFTWARE
20213452021-06-02. Electrical
21V4140002021-06-02. ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
21V2730002021-04-21. ELECTRICAL SYSTEM:SOFTWARE
18V8000002018-11-13. ELECTRICAL SYSTEM:SOFTWARE
20186182018-11-09. Accessories
16V6900002016-09-26. EQUIPMENT:APPLIANCE:AIR CONDITIONER; AIR BAGS
20161972016-05-04. Electrical

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
37373.8.02026-08-18. Service bulletin. This is a Technical Journal: DIM Message and DTC BECM P0C7800. If the DIM displays a message stating "Drive System Service Required" and the DTC listed below is set, follow the advice under "Service". •Do not replace any parts. This is not hardware-related. •A new BECM software is released in version 3.6.4. or later. Perform a total upgrade according to TJ 31543 and release the car back to customer.
36863.4.02026-08-18. Service bulletin. This is a Technical Journal: DIM Message and DTC IEM P0C0500. 1. Erase the DTC 2. Test drive the vehicle in electrical mode and accelerate until the vehicle reaches a minimum of 30 km/h (19 mph). 3. Perform a new VIDA readout If the DTC IEM P0C0500 does not return, do not replace any parts. Release the car to customer.
37373.7.02026-06-08. Service bulletin. This is a Technical Journal: DIM Message and DTC BECM P0C7800.
 If the DIM displays a message stating "Drive System Service Required" and the DTC listed below is set, follow the advice under "Service".
 •Do not replace any parts. This is not hardware-related.
 •A new Battery Energy Control Module software is released in software version 5.1.9. Perform a Total Upgrade according to TJ 31543 and release the car back to the customer.
34295.9.02026-04-07. Service bulletin. This is a Technical Journal: Text plus 2 attachments 1 PDF and 1 PNG - High Voltage Battery repairs. Always repair the battery according to the methods in VIDA. This TJ is a guide to the kinds of repairs that can be done instead of a complete HV battery replacement.
 Parts, methods, and tools are now available to repair almost all faults within the High Voltage Battery.
TJ37373.6.0-2025-11-052025-12-22. Service bulletin. This is a Technical Journal: DIM Message and DTC BECM P0C7800. Structure Week 2023w47 and newer: New BECM software is released in version 3.6.4. Perform a Total Upgrade according to TJ 31543. • If the DTC sets after SW version 3.6.4 or newer has been installed, please follow VIDA fault tracing and then create a TIE Support Needed Vehicle Report. *Structure Week 2023w46 and older: New BECM software is planned for 2026, Q1. • Please follow VIDA fault tracing and then create a TIE Support Needed Vehicle Report
369162025-08-18. Service bulletin. This is a Technical Journal: VCM Backup Battery Replacement with VCM-U105000. Replace the VCM Backup Battery and download the relevant Software.
357552025-07-09. Service bulletin. This is a Technical Journal: BEV and LR-PHEV SW Update for High Voltage Battery Balancer. The Balancer software must be upgraded to version OTG_192-411899-H00-029 or higher
357552025-07-09. Service bulletin. This is a Technical Journal: BEV and LR-PHEV SW Update for High Voltage Battery Balancer. The Balancer software must be upgraded to version OTG_192-411899-H00-029 or higher
369632025-07-09. Service bulletin. This is a Technical Journal: DIM Message and DTC ECM P0DF400. •Structure weeks 202147 - 202446: Improved ECM software has been released in version 3.4.4. Please perform a software upgrade according to TJ 31543.
 Structure Weeks 2024w47 - newer: A software release is planned for 2025 quarter 2, please follow the steps belowIf the vehicle is drivable and the turtle light is not on in the DIM, do not replace any parts, clear the DTCs, and release the vehicle to the customer.
369612025-04-09. Service bulletin. This is a Technical Journal: Improved 12V battery test in VIDA. Service:
 Don´t charge the battery before the test, jump start the vehicle if needed. Read out the vehicle with VIDA and start the test.