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Service bulletin 21-NA-097

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10214859
Published by NHTSA2022-07-01
Manufacturer's number21-NA-097
Manufacturer's date2022-06-14
NHTSA componentVISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

NHTSA's summary

This technical bulletin provides a procedure to install a pice of foam between the heater core pipes to correct the customers concern.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Glass, wipers and mirrors, Heating and air conditioning

Vehicles listed
CHEVROLET SILVERADO 15002015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 25002019, 2020, 2021, 2022 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 35002019, 2020, 2021, 2022 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 15002015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 25002019, 2020, 2021, 2022 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 35002019, 2020, 2021, 2022 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
22-NA-1612025-09-27. Service bulletin. This informational bulletin provides information for dealers/technicians on power folding mirrors do not fold at the same speed.
24-NA-0462025-03-13. Service bulletin. This technical bulletin provides a procedure to correct the condition of Suction Cup Marks on Window Glass.
PIE08182025-03-06. Service bulletin. This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regard to the outside rearview mirror skull cap missing.
21-NA-0432025-02-12. Service bulletin. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
23-NA-1672024-12-18. Service bulletin. This informational bulletin provides information on Outside Rear View Mirror Defog or Defrost Times Different for Passenger and Driver Mirrors.
PI0754G2024-08-17. Service bulletin. This PI provides information on Rear and Side Tempered Glass Spots (Quench Marks) and that they are a normal characteristic.
16-NA-3422024-08-13. Service bulletin. This service bulletin provides a procedure to check the rearview mirror coax connector for looseness by disconnecting and reconnecting the electrical connector to correct the customers concern for the rearview mirror video screen displaying blue.
16-NA-3422024-07-16. Service bulletin. This service bulletin provides a procedure to check the rearview mirror coax connector for looseness by disconnecting and reconnecting the electrical connector to correct the customers concern for the rearview mirror video screen displaying blue.
PIT61322024-04-15. Service bulletin. This Preliminary information communicates an issues with the HVAC making a hum buzz noise when the blower is set to a higher speed. Engineering is working on a new HVAC door seal material to correct the noise.
PIT5387B2024-04-01. Service bulletin. Radio HVAC IPC Blank Out When Operating A Snow Plow.