Service bulletin SSM 50384
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10207054 |
| Published by NHTSA | 2022-02-04 |
| Manufacturer's number | SSM 50384 |
| Manufacturer's date | 2022-01-10 |
| NHTSA component | EQUIPMENT:ELECTRICAL |
NHTSA's summary
Some 2021-2022 F-150 and Bronco vehicles built with SYNC 4 require a connected phone with Android Auto or Apple CarPlay active to enable voice interactions and use of the steering wheel Voice Control button. This is due to the affected vehicles not having built in voice interactions capability. Vehicles with built in voice interactions capability can be identified as also being equipped with the built in Connected Navigation feature which includes a navigation tab on the touchscreen. Diagnostics should only be performed for voice interactions on vehicles equipped with built in voice interaction capability or with Android Auto or Apple CarPlay active.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Equipment and accessories
| FORD BRONCO | 2021 |
|---|---|
| FORD BRONCO SPORT | 2022 |
| FORD F-150 | 2021, 2022 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 25V685000 | 2025-10-10. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER |
|---|---|
| 24V852000 | 2024-11-08. EQUIPMENT:OTHER:LABELS |
| 2021770 | 2021-12-17. Accessories |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| TSB 24-2126 | 2024-05-04. Service bulletin. This article supersedes TSB 24-2093 to address the revised software and include affected 3.5L FHEV vehicles. Some 2021-2023 F-150 vehicles equipped with a gasoline, hybrid or flex fuel engine (non-Lightning) except 2023 F-150 with 3.3L may exhibit inoperative A/C, lack of air flow, blows warm, and/or evidence of the evaporator freezing. This may be due to the software level of the PCM and heating, ventilation and air conditioning (HVAC) module. |
|---|---|
| SSM 52476 | 2024-05-03. Service bulletin. All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad. |
| OTAPU0904PPOPRPF | 2024-04-04. Service bulletin. Quality Improvements include: -Enhance the performance and stability of your driver display while towing. |
| OTAPU0121FTDIFXF | 2024-04-04. Service bulletin. Quality Improvements include: -Robustness action in operation of vehicle to detect low-state-of-charge battery and prevent engine stall, as well as provide improved warning to customers when low-state-of-charge conditions exist. -To prevent the potential incorrect On-board scales. |
| OTAPU10246CHAUDF | 2024-04-04. Service bulletin. Quality Improvements include: - Fix the infrequent random audio noises issue and improve the audio quality of the vehicle. |
| OTAPU10246CHAUDL | 2024-04-04. Service bulletin. Quality Improvements include: - Fix the infrequent random audio noises issue and improve the audio quality of the vehicle. |
| TSB 24-2080 | 2024-04-03. Service bulletin. This article supersedes 23-2024 to update parts list to include rivets. Some 2021-2023 Bronco vehicles equipped with a factory soft top roof may exhibit a headliner that is detaching from the soft top material. This may be due to the factory installation process. |
| 23L05 | 2024-04-02. Service bulletin. Special Field Action 23L05 Certain 2022 - 2023 Model Year Bronco Sport, and Certain 2023 Model Year Maverick Vehicles Mobile Hot Spot Credit |
| 22N15 | 2024-04-02. Service bulletin. Customer Satisfaction Program 22N15 Certain 2020-2023 Model Year Bronco Sport, Escape, Corsair, E-Series, F-650/F-750, F-53 Motorhome Chassis, F-59 Commercial Stripped Chassis Vehicles Equipped with Smart Data Link Connector (SDLC) Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing Adding Not OTA Capable Owner letters. Other documents submitted 01/02/24 & Received OTA letters submitted on 02/01/24 |
| SSM 52328 | 2024-03-20. Service bulletin. Some 2021-2024 Bronco/F-150, 2023-2024 Escape/F-Super Duty vehicles equipped with SYNC 4 may experience a concern during accessory protocol interface module (APIM) programming where the vehicle's center display screen indicates USB Error. This may be due to a lack of memory space available to perform the APIM software update. If it is a memory concern, the Ford Diagnosis and Repair System (FDRS) will provide an option to delete the voice application. Re-enter the module programming and when prompted, do not select first option - SYNC Module (APIM) Software Update, select the second option - Delete Voice Application(s) From Module. Once deleted, run the SYNC Module (APIM) Software Update as directed, this will update the software and automatically reload the voice app. If the voice delete option is not available, continue with normal diagnostics in the Workshop Manual, Section 418. |