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Service bulletin PIT5868

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10204458
Published by NHTSA2021-12-13
Manufacturer's numberPIT5868
Manufacturer's date2021-11-29
NHTSA componentVISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT

NHTSA's summary

This Preliminary information communicates an issues will low or poor heater performance on the drivers side. Dealers are to inspect the HVAC temperature door linkage and if ok replace the heater core.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Glass, wipers and mirrors, Heating and air conditioning

Vehicles listed
CADILLAC ESCALADE2021
CADILLAC ESCALADE ESV2021
CHEVROLET SILVERADO 15002019, 2020, 2021 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 25002020 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SUBURBAN2021
CHEVROLET TAHOE2021
GMC SIERRA 15002019 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 15002021 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 25002020 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON2021
GMC YUKON XL2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20221602022-03-31. Accessories
21V4960002021-07-01. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
20201652020-04-16. Accessories
20194942019-10-03. Accessories
20192052019-04-26. Accessories

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
22-NA-1612025-09-27. Service bulletin. This informational bulletin provides information for dealers/technicians on power folding mirrors do not fold at the same speed.
24-NA-0462025-03-13. Service bulletin. This technical bulletin provides a procedure to correct the condition of Suction Cup Marks on Window Glass.
PIE08182025-03-06. Service bulletin. This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regard to the outside rearview mirror skull cap missing.
21-NA-0432025-02-12. Service bulletin. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
23-NA-1672024-12-18. Service bulletin. This informational bulletin provides information on Outside Rear View Mirror Defog or Defrost Times Different for Passenger and Driver Mirrors.
PI0754G2024-08-17. Service bulletin. This PI provides information on Rear and Side Tempered Glass Spots (Quench Marks) and that they are a normal characteristic.
23-NA-0842024-08-15. Service bulletin. This service bulletin provides repair information to correct a customer concern of a Blue Hourglass and No Gridlines on Radio Rear View Camera Display While in Reverse.
16-NA-3422024-08-13. Service bulletin. This service bulletin provides a procedure to check the rearview mirror coax connector for looseness by disconnecting and reconnecting the electrical connector to correct the customers concern for the rearview mirror video screen displaying blue.
16-NA-3422024-07-16. Service bulletin. This service bulletin provides a procedure to check the rearview mirror coax connector for looseness by disconnecting and reconnecting the electrical connector to correct the customers concern for the rearview mirror video screen displaying blue.
23-NA-0642024-05-02. Service bulletin. This service bulletin provides information on the Transport Mode Feature, also known as Logistics mode, which is used to increase the 12V Battery stand time of the vehicle during transit and or long period of stand time at the dealerships.