Service bulletin ITB15020

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10192573
Published by NHTSA	2021-05-10
Manufacturer's number	ITB15020
Manufacturer's date	2015-05-07
NHTSA component	WHEELS

NHTSA's summary

SERVICE INFORMATION The appearance of painted alloy wheels can be damaged if acidic cleaners are used. DO NOT use Chrome Wheel Cleaner on Painted Wheels. Many chrome wheel cleaners have acidic ingredients. Make sure to follow all instruction in the Appearance and Care Section of the Owner?s Manual. Damage to wheel appearance due to the use of inappropriate chemicals or cleaning products is not covered under warranty. See this bulletin for further detail.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Wheels

Vehicles listed
INFINITI EX35	2011, 2012, 2013
INFINITI G37	2011, 2012, 2013
INFINITI JX	2013
INFINITI M	2012
INFINITI Q50	2014, 2015, 2016, 2017
INFINITI Q60	2014, 2015
INFINITI Q60	2017
INFINITI Q70	2014, 2015, 2016
INFINITI QX30	2017
INFINITI QX50	2014, 2015, 2016, 2017
INFINITI QX56	2011, 2012, 2013
INFINITI QX60	2014, 2015, 2016, 2017
INFINITI QX70	2014, 2015, 2016, 2017
INFINITI QX80	2014, 2015, 2016, 2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
2015056	2015-02-09. Wheels
2014162	2014-05-07. Wheels
14V229000	2014-05-02. WHEELS:LUGS/NUTS/BOLTS/STUDS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
ITB10-067C	2023-03-07. Service bulletin. WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13039A	2021-05-10. Service bulletin. SERVICE INFORMATION This bulletin has compiled Tire Pressure Monitor System (TPMS) and Low Tire Pressure Warning System (LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with altitude and ambient temperatures - Aftermarket tire sealers - Aftermarket wheels - Inflating/deflating tires with TPMS/LTPWS sensors See this bulletin for further detail.
ITB15001A	2021-05-10. Service bulletin. IF YOU CONFIRM The steering wheel makes a faint squeaking/ticking noise when turned left or right. NOTE: Due to the faint nature of this noise it may be necessary to lift front wheels off of the ground so that it can be isolated. ACTION Remove driver?s side airbag and apply felt tape with the SERVICE PROCEDURE starting on page 2. See this bulletin for further detail.
ITB15025	2021-05-10. Service bulletin. SERVICE INFORMATION When servicing run flat tires or low profile tires: - Special equipment and procedures are required to avoid damage. - Specifically, Tire Pressure Monitor transmitters (TPMS sensors) can be damaged when improperly dismounting and mounting tires. - TPMS sensors becoming damaged during mounting or dismounting tires are not covered under warranty. - To avoid such damage, ensure that the tire changer being used and the operator of the tire changer are capable of servicing run flat and low profile tires. - Operator?s manuals for such tire changers must be followed. See this bulletin for further detail.
ITB10062E	2021-05-10. Service bulletin. SERVICE INFORMATION For vehicles delivered to the dealers with wheel protector covers - Do not remove the wheel protector covers during Pre-Delivery Inspection (PDI) - Wheel protector covers help prevent cosmetic rotor corrosion. See this bulletin for further detail.
PC331	2021-05-10. Service bulletin. Infiniti is conducting a retailer inventory inspection to inspect the front axle hub and torque member bolts on 20 specific 2014 QX60 vehicles identified in SERVICE COMM.
PC275	2021-05-10. Service bulletin. Infiniti is conducting a Retailer Inventory Inspection to inspect the right front and right rear lug nuts on 22 certain specific 2014 Infiniti QX60 vehicles currently in retailer inventory.
ITB13029A	2021-05-10. Service bulletin. SERVICE INFORMATION: During the Pre-Delivery Inspection (PDI) test drive, you may experience the following conditions: - While driving straight the steering wheel is off-center, and - While driving straight, if you relax your grip on the steering wheel, the steering wheel will return to center and the vehicle will pull, as if making a turn. The above condition indicates that the Direct Adaptive Steering (DAST) needs to be trained (recalibrated). NOTE: Do not perform a wheel alignment for a steering wheel off-center or pull condition at PDI. See this bulletin for further detail.
ITB13033A	2021-05-10. Service bulletin. SERVICE INFORMATION: At engine start up, if a low 12 volt battery condition (approximately 8 volts) occurs with an Applied Vehicle, the following conditions may happen: * The Power Steering Warning Light is, or may have been ON. * DTC codes C13EB (DAST1, DAST2) and C13E9 (DAST1) may be stored as current or past. * Power steering will go to EPS mode (reduced power assist). Additionally, * The steering wheel may be off-center when starting to drive. Please see this bulletin for futher details.
ITB92069D	2021-05-10. Service bulletin. Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.