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Service bulletin ITB08024C

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10192314
Published by NHTSA2021-05-10
Manufacturer's numberITB08024C
Manufacturer's date2014-01-27
NHTSA componentELECTRICAL SYSTEM; AIR BAGS

NHTSA's summary

SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Air bags, Electrical system

Vehicles listed
INFINITI EX352008, 2009, 2010, 2011, 2012, 2013
INFINITI G201991, 1992, 1993, 1994, 1995, 1996
INFINITI G201999, 2000, 2001, 2002
INFINITI G352003, 2004, 2005, 2006, 2007, 2008
INFINITI G372008, 2009, 2010, 2011, 2012, 2013
INFINITI I301996, 1997, 1998, 1999, 2000, 2001
INFINITI I352002, 2003, 2004
INFINITI J301993, 1994, 1995, 1996, 1997
INFINITI JX2013
INFINITI M2012
INFINITI M301991, 1992
INFINITI M452003, 2004
INFINITI M452006, 2007, 2008, 2009, 2010
INFINITI M452011 to 2013
INFINITI Q451991, 1992, 1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006
INFINITI Q502014
INFINITI Q602014
INFINITI Q702014
INFINITI QX41997, 1998, 1999, 2000, 2001, 2002, 2003
INFINITI QX502014
INFINITI QX562004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
INFINITI QX602014
INFINITI QX702014
INFINITI QX802014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20201362020-03-31. Airbag
20V1880002020-03-30. AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
20200032020-01-10. Airbag
20V0080002020-01-09. AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
20170542017-02-03. Airbag
17V0680002017-02-02. AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
20170232017-01-12. Airbag
17V0280002017-01-10. AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
20162552016-05-25. Airbag
16V3490002016-05-24. AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
ITB05-054A2026-08-28. Service bulletin. VOLUNTARY SERVICE CAMPAIGN BODY CONTROL MODULE SUB-HARNESS Voluntary Service Campaign ID # P5235 is no longer active. · Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID # P5235. · Discard all previous versions of ITB05-054.
ITB12-011R2026-04-29. Service bulletin. TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Ø A table has been provided on the next page that lists the model and year specific steps required to successfully configure a TCU after it has been replaced. Ø A check OFF sheet has been provided on page 21 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.
ITB19-024D2024-10-22. Service bulletin. DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
ITB22-020B2024-09-04. Service bulletin. TELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION SERVICE INFORMATION The Telematics Control Unit (TCU) has the ability to send an automatic collision notification when the vehicle is involved in an accident. Once an automatic collision notification is performed, the function becomes disabled and the TCU must be reset to re-enable the automatic collision notification function. Some models will store DTC B2E1B-97 for “Automatic eCAll locked” as “CURRENT” when this function is disabled. This bulletin describes how to reset the TCU after an automatic collision notification has been performed. For models with B2E1B-97 for “Automatic eCAll locked” set as “CURRENT”, complete the SERVICE PROCEDURE starting on page 2, and then erase DTCs after confirming the TCU condition is “UNLOCK”.
ITB13-052E2024-06-28. Service bulletin. INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB13-006D2024-06-28. Service bulletin. CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB10-029C2024-06-14. Service bulletin. CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB12-011Q2024-02-08. Service bulletin. TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB22-0402022-12-06. Service bulletin. 3G TELEMATICS HARDWARE DEACTIVATION SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). AT&T discontinued its U.S. 3G network coverage on February 22, 2022. As a result, automakers that utilize AT&T’s 3G network connection, including Nissan Group, have had connectivity services affected. INFINITI Connection with InTouch™ Services are no longer available on the APPLIED VEHICLES listed above.
ITB19-024B2022-05-20. Service bulletin. DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.