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Service bulletin 17-005-13

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10188642
Published by NHTSA2021-03-15
Manufacturer's number17-005-13
Manufacturer's date2013-04-03
NHTSA componentSUSPENSION; EQUIPMENT

NHTSA's summary

This bulletin involves verifying and if necessary replacing the right and left rear shock absorbers. Rattle and/or clunk noise from the rear of the vehicle equipped with load leveling suspension.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Suspension

Vehicles listed
DODGE DURANGO2011, 2012, 2013
JEEP GRAND CHEROKEE2011, 2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
12V5600002012-12-04. EQUIPMENT:OTHER:LABELS; SEATS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
9100897Rev12026-09-17. Service bulletin. Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF / R8572790AA / 68087233AA / 52124932AE / 52124934AE / 68064343AC Purpose The Star Parts Catalog has been updated to support component-level repair of the Quadra-Lift air suspension system. Replace only the component confirmed failed through diagnostics. Avoid replacing the complete assembly when an individual service component can correct the concern. Available Service Components Part Number Description R8572790AA Air Suspension Compressor 68087233AA Air Suspension Valve Block 52124932AE Front Air Suspension Hose Assembly 52124934AE Rear Air Suspension Hose Assembly 68064343AC Air Suspension Reservoir 68087240AA Temperature Sensor 68041137AF Compressor Assembly Diagnostic Decision Tree Customer Complaint: Service Air Suspension Message / Sagging / Unable to Adjust Ride Height / Compressor Running Continuously. Step 1: Retrieve and record all DTCs. C15D9 (Low Air Mass): Perform air mass test, complete system fill, leak-down test, and leak source identification before compressor replacement. C15A1 (Unable to Obtain Desired Ride Height): Verify ride height, perform leak-down test, inspect valve block, air lines, and air springs. C1562-98 (Over Temperature): Inspect for excessive compressor run time, leaks, low air mass, and restrictions before condemning the compressor. If a leak is found, repair the leak and verify operation before replacing the compressor. If no leak is found, perform compressor functional evaluation. If moisture is in the lines and valve block, then evacuate or replace lines. Only replace the compressor when a defect is verified (internal leak, failed solenoid, weak output, seized motor, failed functional test, or electrical failure). Service Component Selection Guide Verified Root Cause Recommended Repair Compressor Internal Failure Replace Compressor Valve Block Failure Replace Valve Block Air Line Leak Replace Air Line Air Spring Leak Replace Air Spring Temperature Sensor Failure Replace Temperature Sensor Technician Reminder Replace only the component confirmed failed through diagnostics. In many cases, compressor replacement is not required when the root cause is an air leak, valve block issue, airline concern, or sensor fault.
91008972026-09-10. Service bulletin. Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF / R8572790AA / 68087233AA / 52124932AE / 52124934AE / 68064343AC Purpose The Star Parts Catalog has been updated to support component-level repair of the Quadra-Lift air suspension system. Replace only the component confirmed failed through diagnostics. Avoid replacing the complete assembly when an individual service component can correct the concern. Available Service Components Part Number Description R8572790AA Air Suspension Compressor 68087233AA Air Suspension Valve Block 52124932AE Front Air Suspension Hose Assembly 52124934AE Rear Air Suspension Hose Assembly 68064343AC Air Suspension Temperature Sensor 68041137AF Service Components Reference Diagnostic Decision Tree Customer Complaint: Service Air Suspension Message / Sagging / Unable to Adjust Ride Height / Compressor Running Continuously. Step 1: Retrieve and record all DTCs. C15D9 (Low Air Mass): Perform air mass test, complete system fill, leak-down test, and leak source identification before compressor replacement. C15A1 (Unable to Obtain Desired Ride Height): Verify ride height, perform leak-down test, inspect valve block, air lines, and air springs. C1562-98 (Over Temperature): Inspect for excessive compressor run time, leaks, low air mass, and restrictions before condemning the compressor. If a leak is found, repair the leak and verify operation before replacing the compressor. If no leak is found, perform compressor functional evaluation. If moisture is in the lines and valve block, then evacuate or replace lines. Only replace the compressor when a defect is verified (internal leak, failed solenoid, weak output, seized motor, failed functional test, or electrical failure). Service Component Selection Guide Verified Root Cause Recommended Repair Compressor Internal Failure Replace Compressor Valve Block Failure Replace Valve Block Air Line Leak Replace Air Line Air Spring Leak Replace Air Spring Temperature Sensor Failure Replace Temperature Sensor Technician Reminder Replace only the component confirmed failed through diagnostics. In many cases, compressor replacement is not required when the root cause is an air leak, valve block issue, airline concern, or sensor fault.
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