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Service bulletin 69912

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10184435
Published by NHTSA2020-12-21
Manufacturer's number69912
Manufacturer's date2020-11-11
NHTSA componentEQUIPMENT; SEATS:FRONT ASSEMBLY:HEAD RESTRAINT; SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT

NHTSA's summary

Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2010-2018 Dodge Journey (JC) and 2010-2014 Dodge Avenger/Chrysler 200 (JS)

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Seats

Vehicles listed
CHRYSLER 2002010
CHRYSLER 2002011, 2012, 2013, 2014
DODGE AVENGER2010, 2011, 2012, 2013, 2014
DODGE JOURNEY2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20176632017-12-22. Accessories
17V8240002017-12-21. EQUIPMENT
17V6400002017-10-10. SEATS:FRONT ASSEMBLY:HEAD RESTRAINT; AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
14V7110002014-11-07. EQUIPMENT:OTHER:LABELS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

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