Service bulletin 16-0066
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10183767 |
| Published by NHTSA | 2020-12-07 |
| Manufacturer's number | 16-0066 |
| Manufacturer's date | 2016-04-20 |
| NHTSA component | ELECTRICAL SYSTEM |
NHTSA's summary
Some 2012-2016 vehicles equipped with a touchscreen navigation system and the language set to Arabic may exhibit a blank screen. This may be the result of the ribbon cables not being fully seated inside the front display interface module (FDIM) or an improper software configuration of the FDIM.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system
| FORD EDGE | 2012, 2013, 2014, 2015 |
|---|---|
| FORD ESCAPE | 2012, 2013, 2014, 2015 |
| FORD ESCAPE HYBRID | 2012 (the catalog's model; the bulletin names a series or trim of it) |
| FORD EXPEDITION | 2012, 2013, 2014, 2015 |
| FORD EXPLORER | 2012, 2013, 2014, 2015 |
| FORD F-150 | 2012, 2013, 2014, 2015 |
| FORD F-250 | 2012, 2013, 2014 |
| FORD F-350 | 2012, 2013, 2014 |
| FORD F-450 | 2012, 2013, 2014, 2015 |
| FORD F-550 | 2012, 2013 |
| FORD F-550 SD | 2014, 2015 (the catalog's model; the bulletin names a series or trim of it) |
| FORD FUSION | 2012, 2013, 2014, 2015 |
| FORD MUSTANG | 2012, 2013, 2014, 2015 |
| FORD TAURUS | 2012, 2013, 2014, 2015 |
| FORD TRANSIT | 2015, 2016 |
| FORD redundant F-250 | 2015 |
| FORD redundant F-350 | 2015 |
| LINCOLN MKC | 2015, 2016 |
| LINCOLN MKS | 2012, 2013, 2014, 2015, 2016 |
| LINCOLN MKT | 2012, 2013, 2014, 2015, 2016 |
| LINCOLN MKX | 2012, 2013, 2014, 2015, 2016 |
| LINCOLN MKZ | 2012, 2013, 2014, 2015, 2016 |
| LINCOLN NAVIGATOR | 2012, 2013, 2014, 2015, 2016 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 2026005 | 2026-01-09. Electrical |
|---|---|
| 2026004 | 2026-01-09. Electrical |
| 2025554 | 2025-10-10. Electrical |
| 2025082 | 2025-02-17. Electrical |
| 2023310 | 2023-05-29. Electrical |
| 2022486 | 2022-08-30. Electrical |
| 22V648000 | 2022-08-26. VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR; ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH |
| 20V414000 | 2020-07-17. SEATS:FRONT ASSEMBLY:POWER ADJUST; AIR BAGS; ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH |
| 2020069 | 2020-02-21. Electrical |
| 2020023 | 2020-01-23. Electrical |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| 25H05 S1 | 2026-04-30. Other. Harvest Program 25H05 – Supplement #1 Certain 2011-2021 Model Year Vehicles Software Verification Harvest Program |
|---|---|
| 25N15 S1 | 2026-04-30. Other. Customer Satisfaction Program 25N15 - Supplement #1 Certain 2015-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacement |
| SSM 54601 | 2026-02-27. Service bulletin. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k |
| 25H05 | 2025-12-03. Other. This is a proactive investigation program by Ford Motor Company to inspect a limited number of affected vehicles that are customer-owned. Ford is voluntarily conducting this program to evaluate the software currently installed on one or more electronic modules in the affected vehicles. |
| TSB 25-2570 | 2025-12-01. Service bulletin. This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed. |
| SSM 54366 | 2025-11-19. Service bulletin. Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern. |
| SSM 51947 | 2023-10-06. Service bulletin. Some 2015-2019 F-Super Duty and 2015-2020 F-150/Mustang vehicles may require replacement of the powertrain control module (PCM) for various reasons. While performing a programmable module installation (PMI) using the Integrated Diagnostic Service (IDS) scan tool, an error message may state: Configuration Failed, Would You Like To Retry? This may be due to improper module replacement steps. Make sure that the original module is installed in the vehicle, delete the vehicle session, then start a new vehicle session. Once the session starts, run the PCM PMI and install the new PCM only when the scan tool instructs. Finish the PMI by following the prompts given by IDS. If the original PCM is not available, it is possible to configure the module by running as-built programming on the PCM. When IDS asks to obtain part numbers or configuration data, select configuration data. |
| TSB 23-2098 | 2023-05-04. Service bulletin. Some 2010-2012 Fusion hybrid electric vehicles (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age and beyond. This may be due to software in the battery energy control module (BECM) and the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the BECM and PCM. |
| 21B09 S2 | 2023-05-02. Service bulletin. Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON FOR THIS SUPPLEMENT Program Terms & Urgency / Expiration Date: Program extension until July 31, 2023. Service Action: o IDS level 128 or higher is now required to address various programming issues encountered. o C-MAX Energi vehicles are now serviceable with new software and hardware. Labor Allowances: C-MAX labor has been updated. Parts Requirements / Ordering Information: o The C-MAX 4G Upgrade Kit is now orderable at this time with a new part number. o MKX Rear seat backrest nut claim quantity updated. Technical Information updates: o Ensure IDS level 128 or higher is used. o Toggling Valet Mode is no longer required. o C-MAX Energi instructions are now available. Owner Notification: Non-repaired vehicle owners will be mailed the week of April 17, 2023. Pickup and Delivery: Added Customer Acknowledgement Form - Review form contents with customer prior to kit ordering and obtain customer signature prior to installation for Focus BEV, C-MAX, and Fusion Energi vehicles. |
| SSM 51168 | 2022-11-29. Service bulletin. 2015-2023 Transit vehicles equipped with DRW have a high mount rear marker lamp that does not illuminate with the stop lamps. This lamp assembly may appear to be a stop lamp but is intended to illuminate with the parking lamps only. This information is available in Workshop Manual Section 417-01. The JDDAB feature code description, found under OASIS additional information, is common between single rear wheel and DRW vehicles, and incorrectly reflects stop functionality when applied to DRW units. |