Service bulletin 21B09 S2
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10235323 |
| Published by NHTSA | 2023-05-02 |
| Manufacturer's number | 21B09 S2 |
| Manufacturer's date | 2023-04-12 |
| NHTSA component | ELECTRICAL SYSTEM |
NHTSA's summary
Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON FOR THIS SUPPLEMENT Program Terms & Urgency / Expiration Date: Program extension until July 31, 2023. Service Action: o IDS level 128 or higher is now required to address various programming issues encountered. o C-MAX Energi vehicles are now serviceable with new software and hardware. Labor Allowances: C-MAX labor has been updated. Parts Requirements / Ordering Information: o The C-MAX 4G Upgrade Kit is now orderable at this time with a new part number. o MKX Rear seat backrest nut claim quantity updated. Technical Information updates: o Ensure IDS level 128 or higher is used. o Toggling Valet Mode is no longer required. o C-MAX Energi instructions are now available. Owner Notification: Non-repaired vehicle owners will be mailed the week of April 17, 2023. Pickup and Delivery: Added Customer Acknowledgement Form - Review form contents with customer prior to kit ordering and obtain customer signature prior to installation for Focus BEV, C-MAX, and Fusion Energi vehicles.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system
| FORD C-MAX ENERGI | 2014, 2015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it) |
|---|---|
| FORD FOCUS | 2018 |
| FORD FOCUS ELECTRIC | 2016, 2017 (the catalog's model; the bulletin names a series or trim of it) |
| FORD FUSION ENERGI | 2014, 2015, 2016, 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| LINCOLN CONTINENTAL | 2017 |
| LINCOLN MKC | 2015, 2016, 2017 |
| LINCOLN MKX | 2016, 2017 |
| LINCOLN MKZ | 2015, 2016, 2017 |
| LINCOLN MKZ HYBRID | 2015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it) |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 2026005 | 2026-01-09. Electrical |
|---|---|
| 2026004 | 2026-01-09. Electrical |
| 2025554 | 2025-10-10. Electrical |
| 23V440000 | 2023-06-23. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM) |
| 2023310 | 2023-05-29. Electrical |
| 20V414000 | 2020-07-17. SEATS:FRONT ASSEMBLY:POWER ADJUST; AIR BAGS; ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH |
| 2019569 | 2019-11-12. Electrical |
| 19V809000 | 2019-11-12. ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES |
| 2018443 | 2018-08-23. Electrical |
| 15V436000 | 2015-07-08. ELECTRICAL SYSTEM:IGNITION |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| 25H05 S1 | 2026-04-30. Other. Harvest Program 25H05 – Supplement #1 Certain 2011-2021 Model Year Vehicles Software Verification Harvest Program |
|---|---|
| 25N15 S1 | 2026-04-30. Other. Customer Satisfaction Program 25N15 - Supplement #1 Certain 2015-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacement |
| SSM 54589 | 2026-03-04. Other. Some 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various connectivity concerns with The Ford App Lincoln App including but not limited to: missing activation prompt pop-upon the vehicle's center display screen when attempting to activate vehicle through The Ford App Lincoln App, incorrect location global positioning system GPS reported through The Ford App Lincoln App, problems with remote commands being performed through The Ford App Lincoln App and or incorrect data information reported on The Ford App Lincoln App. These symptoms will be accompanied by diagnostic trouble code DTC B156D 89 in the TCU. This may be due to the accessory protocol interface module APIM software. To correct the condition, update the APIM software. |
| SSM 54601 | 2026-02-27. Service bulletin. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k |
| 25H05 | 2025-12-03. Other. This is a proactive investigation program by Ford Motor Company to inspect a limited number of affected vehicles that are customer-owned. Ford is voluntarily conducting this program to evaluate the software currently installed on one or more electronic modules in the affected vehicles. |
| TSB 25-2570 | 2025-12-01. Service bulletin. This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed. |
| SSM 54366 | 2025-11-19. Service bulletin. Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern. |
| SSM 54116 | 2025-08-12. Service bulletin. Various 2019-2024 Ford and Lincoln vehicles equipped with SYNC 3 may experience a partially or fully black center display screen at start-up using Apple CarPlay or Android Auto. This does not affect rear camera operation. This may be due to interference from the phone being connected into the media hub using a universal serial bus (USB) cable during SYNC system boot up. To correct his condition, advise the customer to disconnect the USB cable from the phone. If the center display screen displays normally, reconnect the phone. If the concern persists, disconnect the phone from the USB cable, cycle the ignition off and open the driver's door so the interior lights come on. Close the door, start the vehicle and wait for the center display screen to boot up past the start-up animation and display the home screen, then reconnect the phone using the USB cable. If the concern persists after this procedure, follow normal Workshop Manual diagnostics for a blank screen concern. |
| SSM 52307 | 2024-03-05. Service bulletin. Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep due to one of these conditions, follow normal Workshop Manual (WSM) Section 414-01 procedure to correct the concern. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual. |
| TSB 23-2307 | 2023-11-02. Service bulletin. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module (APIM) software. |