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Service bulletin 09-003-20-3671

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10170661
Published by NHTSA2020-01-23
Manufacturer's number09-003-20-3671
Manufacturer's date2020-01-09
NHTSA componentEQUIPMENT; ELECTRICAL SYSTEM

NHTSA's summary

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. • Mazda vehicles are manufactured with tamper-proof speedometers. • When a speedometer is replaced, the new speedometer will read zero (0) miles. • This procedure is extremely important to accurately represent actual vehicle mileage. • Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore. • In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories

Vehicles listed
MAZDA 3231996 to 2001
MAZDA 6261996, 1997, 1998, 1999, 2000, 2001, 2002
MAZDA 6262003
MAZDA B-SERIES2010
MAZDA B-SERIES TRUCK1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009 (the catalog's model; the bulletin names a series or trim of it)
MAZDA CX-32014
MAZDA CX-32016, 2017, 2018, 2019, 2020
MAZDA CX-302020
MAZDA CX-52012
MAZDA CX-52013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
MAZDA CX-72007, 2008, 2009, 2010, 2011, 2012
MAZDA CX-72013
MAZDA CX-92007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
MAZDA CX92007
MAZDA MAZDA22011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
MAZDA MAZDA32004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
MAZDA MAZDA52006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
MAZDA MAZDA52016 to 2018
MAZDA MAZDA62002
MAZDA MAZDA62003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
MAZDA MAZDASPEED32007 to 2015
MAZDA MAZDASPEED62006 to 2007
MAZDA MIATA1996 to 2015
MAZDA MILLENIA1996, 1997, 1998, 1999, 2000, 2001, 2002
MAZDA MILLENIA2003
MAZDA MPV1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006
MAZDA MX-31996
MAZDA MX-52006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
MAZDA MX-5 MIATA1996, 1997 (the catalog's model; the bulletin names a series or trim of it)
MAZDA MX-5 MIATA1998
MAZDA MX-5 MIATA1999, 2000, 2001, 2002, 2003, 2004, 2005 (the catalog's model; the bulletin names a series or trim of it)
MAZDA MX-61996, 1997
MAZDA MX-61998 to 2001
MAZDA MX31997 to 1999
MAZDA PROTEGE1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003
MAZDA PROTEGE2004 to 2006
MAZDA PROTEGE 52002, 2003 (the catalog's model; the bulletin names a series or trim of it)
MAZDA RX-71996
MAZDA RX-71997 to 1998
MAZDA RX-82004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012
MAZDA RX-82013 to 2017
MAZDA TRIBUTE2000
MAZDA TRIBUTE2001, 2002, 2003, 2004, 2005, 2006
MAZDA TRIBUTE2007
MAZDA TRIBUTE2008, 2009, 2010, 2011

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
19V4030002019-05-30. ELECTRICAL SYSTEM:WIRING
19V3630002019-05-14. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
17V7440002017-11-21. TRAILER HITCHES; ELECTRICAL SYSTEM:WIRING
20174272017-09-01. Electrical
20154892015-10-19. Electrical
15V6740002015-10-19. ELECTRICAL SYSTEM:IGNITION:SWITCH
20141132014-04-07. Electrical
14V1730002014-04-03. ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
20093322009-11-18. Electrical
20091132009-04-16. Electrical

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SA-042-26a2026-10-03. Service bulletin. Mazda Connected Services - Frequently Asked Questions (FAQ) This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-042/26 06/30/26 DESCRIPTION Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI General Informatio Opening the TCU Communication Line WI-FI How-To Conditions for Remote Engine Start Will Not Function WI-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF Interacting With The App TCU Communication Line Status Service Issues Educational Videos Troubleshooting Resources MyMazda App Error Codes Customer Opt-Out
SA-041-26a2026-10-03. Service bulletin. DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button
SA-038-26b2026-10-01. Service bulletin. This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 08/18/26 and 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App
SA-039-26a2026-09-04. Service bulletin. This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red text. SA-039/26 06/15/26 Mazda Connect Symptom Troubleshooting DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-038-26a2026-09-04. Service bulletin. This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote functions inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status
SA-054-262026-09-04. Service bulletin. This Service Alert supersedes the previously issued Service Alerts listed below: The changes are noted in Red. Infotainment Reboot With Navigation Card Installed This Service Information is no longer valid. Refer to the following updated Technical Service Bulletins: CX-5 / CX-9: 16-002/23 - UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (7TH GEN TYPE) Mazda3 / CX-30 (Non-Turbo): 16-008/23 - UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM Mazda3 / CX-30 (Turbo): 16-007/23 - UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM
SA-053-262026-09-04. Service bulletin. This Service Alert supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. SA-006/23 01/23/23 DESCRIPTION Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: Incorrect calendar entry (month/day/year) after a battery disconnect Infotainment system software update. BCM TPMS unlearn during vehicle storage or transport. Wheel/Tire change REPAIR PROCEDURE This can be corrected by the customer driving the vehicle for a day or two so that the following will occur.
09-022-262026-08-04. Service bulletin. This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 09-042/04 12/10/04 DESCRIPTION Some vehicles may exhibit inoperative electric rear window defroster grid lines, integral antenna concerns causing radio reception issues or terminal tabs pulled from the rear window glass. Follow the diagnostic and repair procedures included in this service information to inspect and service rear defroster grid lines, integral antenna concerns or broken terminal tabs.
06-001-262026-08-04. Service bulletin. DESCRIPTION Some customers may complain that the electric power steering warning light illuminates after engine start and DTC U2011:1C is stored. Zinc-plated whisker may form inside the EPS motor and trigger the DTC. However, since it is cleared when power is supplied during DTC detection, normal operation can be restored by turning the ignition OFF and then ON. Furthermore, there is no possibility of recurrence. This case may be resolved through a simple inspection or repair without the need for parts replacement, potentially avoiding unnecessary customer waiting time.
SA-0-38/262026-07-08. Service bulletin. DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status