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Service bulletin TJ32288.1.1-2017

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10167862
Published by NHTSA2019-11-18
Manufacturer's numberTJ32288.1.1-2017
Manufacturer's date2017-01-19
NHTSA componentELECTRICAL SYSTEM

NHTSA's summary

This is a Technical Journal: Low Battery Message, Engine Remote Start inop, flat 12V battery Service: The most recent VCM software release can cause any or all of the above symptoms. *The current solution is to install VCM repair software by following the procedure below: 1. Perform a Total Upgrade according to TJ 31543 to bring all vehicle nodes to the latest software status. The Upgrades list in VIDA should be empty before proceeding. *2. Download the appropriate SP below to prevent the above symptoms and re-enable ERS XC90: SP 31676890, CMQ VCM Fix S90: SP 31676891, CMQ VCM Fix 3. Drive the vehicle over 20mph to release the VCM from diagnostic mode. ERS will be unavailable until this is done. 4. Close and lock the vehicle for 3+ minutes to allow the network to shut down before testing ERS. PLEASE NOTE - DO NOT perform a Total Upgrade or VCM Upgrade after performing this procedure (they will now appear in the Upgrades list). Doing so will re-install the affected software. - Not all battery drains are caused by this issue. *The repair software will be integrated with regular VCM Upgrade/Reload and Total Upgrade/PDS/Service 2.0 packages in the coming weeks *This TJ will be updated when the updated software packages are available.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
VOLVO S902017
VOLVO XC902017
VOLVO XC90H2017 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
21V2730002021-04-21. ELECTRICAL SYSTEM:SOFTWARE
18V8000002018-11-13. ELECTRICAL SYSTEM:SOFTWARE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
34295.9.02026-04-07. Service bulletin. This is a Technical Journal: Text plus 2 attachments 1 PDF and 1 PNG - High Voltage Battery repairs. Always repair the battery according to the methods in VIDA. This TJ is a guide to the kinds of repairs that can be done instead of a complete HV battery replacement.
 Parts, methods, and tools are now available to repair almost all faults within the High Voltage Battery.
369162025-08-18. Service bulletin. This is a Technical Journal: VCM Backup Battery Replacement with VCM-U105000. Replace the VCM Backup Battery and download the relevant Software.
357552025-07-09. Service bulletin. This is a Technical Journal: BEV and LR-PHEV SW Update for High Voltage Battery Balancer. The Balancer software must be upgraded to version OTG_192-411899-H00-029 or higher
357552025-07-09. Service bulletin. This is a Technical Journal: BEV and LR-PHEV SW Update for High Voltage Battery Balancer. The Balancer software must be upgraded to version OTG_192-411899-H00-029 or higher
369612025-04-09. Service bulletin. This is a Technical Journal: Improved 12V battery test in VIDA. Service:
 Don´t charge the battery before the test, jump start the vehicle if needed. Read out the vehicle with VIDA and start the test.
TJ 342952025-04-09. Service bulletin. This is a Technical Journal: High Voltage Battery repairs. Always repair the battery according to the methods in VIDA.
TJ36961.2.1-2024-08-072024-09-19. Other. This is a Technical Journal: Improved 12V battery test in VIDA. Improved 12V battery test in VIDA
TJ27536.21.1-2024-08-072024-09-19. Other. Information about valid Software partnumbers to order and download Software for "PDS" Pre-Delivery Service
368452024-08-21. Service bulletin. This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
TJ36845.1.6-2024-06-192024-08-21. Service bulletin. This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.