Service bulletin TSB 19-2315
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10167191 |
| Published by NHTSA | 2019-11-05 |
| Manufacturer's number | TSB 19-2315 |
| Manufacturer's date | 2019-10-21 |
| NHTSA component | ENGINE AND ENGINE COOLING; POWER TRAIN; ELECTRICAL SYSTEM |
NHTSA's summary
Some 2017-2019 F-Super Duty vehicles built on or before 1-Aug-2018 equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P204C, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. To correct the condition, follow the Service Procedure steps to replace the reductant harness, the reductant pump/heater assembly and/or the reductant tank.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system, Engine, Transmission and driveline
Trouble codes named
C3613, P204C, P21CD, P21DD, U02A2
| FORD F-250 SD | 2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it) |
|---|---|
| FORD F-350 SD | 2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-450 SD | 2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-550 SD | 2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it) |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 2022679 | 2022-11-29. Powertrain |
|---|---|
| 22V880000 | 2022-11-29. POWER TRAIN:DRIVELINE:DRIVESHAFT |
| 2022074 | 2022-02-17. Powertrain |
| 22V087000 | 2022-02-16. STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS; POWER TRAIN:DRIVELINE:DRIVESHAFT |
| 2019609 | 2019-12-05. Electrical |
| 2019500 | 2019-10-01. Powertrain |
| 2019174 | 2019-04-10. Electrical |
| 19V278000 | 2019-04-08. ENGINE; EQUIPMENT:ELECTRICAL |
| 2018718 | 2018-12-20. Electrical |
| 18V894000 | 2018-12-18. ENGINE |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| 26E02 | 2026-09-01. Other. NEW VEHICLE DELIVERY HOLD Emissions Recall 26E02 Certain 2016-2019 F-650 - 750 and 2017-2019 F-350 - 550 Vehicles Equipped With 6.7L Diesel Engines Crankcase Ventilation (CCV) Inspection And Replacement |
|---|---|
| 26N03 | 2026-09-01. Other. Customer Satisfaction Program 26N03 Certain 2017-2019 Model Year Super Duty Vehicles w/ 6.7L Diesel Engines Diesel Particulate Filter Replacement, If Required After Dealer Evaluation |
| 25H05 S1 | 2026-04-30. Other. Harvest Program 25H05 – Supplement #1 Certain 2011-2021 Model Year Vehicles Software Verification Harvest Program |
| 25N15 S1 | 2026-04-30. Other. Customer Satisfaction Program 25N15 - Supplement #1 Certain 2015-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacement |
| 25N10 | 2026-03-05. Other. Certain 2017-2025 F-450 – F-600 Super Duty Chassis Cab Upfitted with an Aerial Bucket Frame Rail Crack |
| SSM 54601 | 2026-02-27. Service bulletin. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k |
| 25H05 | 2025-12-03. Other. This is a proactive investigation program by Ford Motor Company to inspect a limited number of affected vehicles that are customer-owned. Ford is voluntarily conducting this program to evaluate the software currently installed on one or more electronic modules in the affected vehicles. |
| TSB 25-2570 | 2025-12-01. Service bulletin. This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed. |
| 24L05 | 2025-10-03. Other. Certain 2011-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine - Emission Control Information Label Update for Qualified Vehicles |
| 24L04 | 2025-10-03. Other. Certain 2017 and 2020-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine - Emission Control Information Label Update |