Service bulletin sbw0014

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10151512
Published by NHTSA	2018-12-10
Manufacturer's number	sbw0014
Manufacturer's date	2018-07-23
NHTSA component	EQUIPMENT

NHTSA's summary

Operating Hours for the Customer Assistance Center

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
WESTERN STAR 4700	2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
WESTERN STAR 4800	1998, 1999, 2000, 2001, 2002
WESTERN STAR 4800	2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
WESTERN STAR 4900	1997, 1998, 1999, 2000
WESTERN STAR 4900	2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
WESTERN STAR 5700	2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
WESTERN STAR 6900	1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
2017636	2017-12-18. Accessories
17V810000	2017-12-15. EQUIPMENT
17V452000	2017-07-17. EQUIPMENT
15V182000	2015-03-27. EQUIPMENT
2015133	2015-03-25. Accessories
12V405000	2012-08-16. EQUIPMENT
10V551000	2010-11-04. EQUIPMENT:OTHER:LABELS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
CALWS32-001	2021-05-25. Service bulletin. Customer Advisory Letter on Transverse Track Rod Tower Bracket
CALWS49-001	2021-05-25. Service bulletin. Customer Advisory Letter on ATD Inlet Pipe Bellows Assembly
WSTCAE180-2020	2021-05-18. Service bulletin. Portland Truck Plant Paint Changes
WSTCAE177-2020	2021-05-18. Service bulletin. Meritor Transfer Case Updates
WSTCAE176-2020	2021-05-18. Service bulletin. Removable Front Tow Hook Changes
WSTCAE170-2019	2021-05-18. Service bulletin. New Valeo A/C Compressor
WSTCAE161-2017	2021-05-18. Service bulletin. Volume-Based Rectangular Fuel Tank Change
WI21-008	2021-04-23. Service bulletin. Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
DT12 Trans Chafe	2021-04-08. Service bulletin. DTNA received a field notification on multiple units regarding diagnostic fault codes that were found to be causing issues to the After Treatment Control Module (ACM). These fault codes indicated that the ACM communication message was not received by the Motor Control Module (MCM) which in certain cases, led to a 25% engine de-rate situation. Further diagnosis revealed that the DT12 wiring harness was chafing and contacting the transmission TCU case. To reduce potential chafing areas, the proposed short-term containment was to route the wiring harness using additional tie straps. This communication applies to Freightliner and Western Star vehicles built with DT12 transmissions.
WP60-100	2021-03-25. Service bulletin. Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats. This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are revised. Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an existing floor mat as a guide for optimal results. The new mat should not interfere with safety-critical equipment, such as foot pedals.