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Service bulletin B840214

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10150056
Published by NHTSA2018-12-03
Manufacturer's numberB840214
Manufacturer's date2018-09-01
NHTSA componentELECTRICAL SYSTEM

NHTSA's summary

?CONNECTEDDRIVE/BMW ASSIST SYSTEM DIAGNOSIS INFORMATION. ConnectedDrive/BMW Assist features are partially or completely inoperative. This Service Information bulletin is being published because vehicles are down for an extended period of time when researching system failures with ConnectedDrive or BMW Assist. This Service Information bulletin will assist you both in identifying the issue and providing technical support. CAUSE Not enough information is available for BMW NA engineers to assist the technician in diagnosing the root cause.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
BMW 228I2014, 2015, 2016
BMW 230I2017, 2018
BMW 320I2013, 2014, 2015, 2016, 2017
BMW 328D2014, 2015, 2016, 2017
BMW 328I2012, 2013, 2014, 2015, 2016
BMW 330E2016, 2017
BMW 330I2017
BMW 335I2012, 2013, 2014, 2015, 2016
BMW 340I2016, 2017
BMW 428I2014, 2015, 2016
BMW 430I2017, 2018
BMW 435I2014, 2015, 2016
BMW 440I2017, 2018
BMW 5-SERIES GRAN TURISMO2017
BMW 528I2011, 2012, 2013, 2014, 2015, 2016
BMW 530E2018
BMW 530I2017, 2018
BMW 535D2014, 2015, 2016
BMW 535I2011, 2012, 2013, 2014, 2015, 2016, 2017
BMW 535I GRAN TURISMO2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
BMW 535I US2011 (the catalog's model; the bulletin names a series or trim of it)
BMW 540D2018
BMW 540I2017
BMW 550I2011, 2012, 2013, 2014, 2015, 2016, 2017
BMW 550I GRAN TURISMO2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
BMW 640I2012, 2013, 2014, 2015, 2016, 2017, 2018
BMW 650I2012, 2013, 2014, 2015, 2016, 2017
BMW 740I2012, 2013, 2014, 2015
BMW 740I US2011 (the catalog's model; the bulletin names a series or trim of it)
BMW 740LD2015
BMW 740LI2011, 2012, 2013, 2014, 2015
BMW 750I2009, 2010, 2011, 2012, 2013, 2014, 2015
BMW 750LI2009, 2010, 2011, 2012, 2013, 2014, 2015
BMW 750LI2016
BMW 760LI2010, 2011, 2012
BMW 760LI2014, 2015
BMW ACTIVE HYBRID 32013
BMW ACTIVE HYBRID 32014
BMW ACTIVE HYBRID 52012, 2013
BMW ACTIVE HYBRID 72012 to 2013
BMW ACTIVE HYBRID 72014, 2015
BMW ACTIVEHYBRID 72011
BMW I32014, 2015, 2016, 2017, 2018
BMW I82014, 2015, 2016, 2017
BMW I82019
BMW M22016, 2017, 2018
BMW M235I2014, 2015, 2016
BMW M240I2017, 2018
BMW M32015, 2016, 2017
BMW M42015, 2016, 2017, 2018
BMW M52013, 2014, 2015, 2016
BMW M52018
BMW M62013, 2014, 2015, 2016, 2017
BMW M760I2017
BMW X12016, 2017
BMW X1 SAV2016 to 2017
BMW X22018
BMW X32011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
BMW X42015, 2016, 2017
BMW X52007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017
BMW X5 M2010 to 2012
BMW X62008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017
BMW X6 ACTIVEHYBRID SAC2010 to 2011
BMW X6 M2010 to 2012

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20263322026-07-08. Electrical
24V6080002024-08-13. ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES; ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
20V1520002020-03-18. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
19V5990002019-08-14. HYBRID PROPULSION SYSTEM; ELECTRICAL SYSTEM
20193102019-06-20. Electrical
20191902019-04-18. Electrical
19V3100002019-04-17. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY; HYBRID PROPULSION SYSTEM
19V2910002019-04-10. AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
18V3230002018-05-16. ELECTRICAL SYSTEM:SOFTWARE; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
20181952018-04-19. Electrical

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
B6110252026-09-28. Service bulletin. While performing a 12-Volt battery jump start, disconnect, or replacement, Vehicle test, and/or Programmingprocedure- the BMW Footwell Module (FRM) may become unresponsive. As a result, one or more of the following vehicle electric system-related issues may occur: Headlights including the high beams, and/or taillights are not turning on or off Interior lights are not turning on Turn indicators are not working Instrument cluster indicator lights stay on The IHKA climate control system is not working Power windows are not working Folding mirrors are not working, and/or a Functional remote-control key FOB will not unlock and lock the doors
B0120162026-05-18. Warranty extension. The Footwell Module (FRM) limited warranty for defects in materials and / or workmanship has been supplementarily increased to 15 years / 186,000 miles as determined from the original first in-service / delivery date.
B6110262026-04-27. Service bulletin. While performing a 12-Volt battery jump start, disconnect, or replacement, Vehicle test, and/or Programming procedure- the BMW Footwell Module (FRM) may become unresponsive. As a result, one or more of the following vehicle electric system-related issues may occur: Headlights including the high beams, and/or taillights are not turning on or off Interior lights are not turning on Turn indicators are not working Instrument cluster indicator lights stay on The IHKA climate control system is not working Power windows are not working Folding mirrors are not working, and/or a Functional remote-control key FOB will not unlock and lock the doors
B7201252026-02-23. Warranty extension. A situation may occur where the front passenger seat is not occupied; however, a “fasten seat belt” warning and a front passenger seat air bag deactivation message appears. If the situation is currently present, sit in the seat and move the seat to a slightly different position. The POL (Passenger Occupancy Light) light should now function correctly. In some cases, the Air bag Warning Light was illuminated, and the following Advanced Crash Safety Module (ACSM) fault is stored: 930A1C - Front passenger seat occupancy detection transmitting fault (moisture)
B6529252026-01-05. Service bulletin. After updating the vehicle software with ISTA,the Central Information Display (CID) willshow only “static”. There was no issue withCID operation before programming.
B7201252025-11-03. Warranty extension. A situation may occur where the front passenger seat is not occupied; however, a “fasten seat belt” warning and a front passenger seat air bag deactivation message appears. If the situation is currently present, sit in the seat and move the seat to a slightly different position. The POL (Passenger Occupancy Light) light should now function correctly. In some cases, the Air bag Warning Light was illuminated, and the following Advanced Crash Safety Module (ACSM) fault is stored: 930A1C - Front passenger seat occupancy detection transmitting fault (moisture)
B7201252025-04-18. Warranty extension. The Supplemental Restraint Systems (SRS) Front Passenger’s Seat Occupancy Capacitive Interior Sensor (CIS) Mat for defects in materials and/or workmanship that causes a false seat occupancy alert to occur has been extended to 10 years / 120,000 miles as determined from the vehicle's original in-service / first delivery date.
B7202252025-04-18. Warranty extension. The Supplemental Restraint Systems (SRS) Front Passenger’s Seat Occupancy Capacitive Interior Sensor (CIS) Mat for defects in materials and/or workmanship that causes a false seat occupancy alert to occur has been extended to 10 years / 120,000 miles as determined from the vehicle's original in-service / first delivery date.
B7203252025-04-18. Warranty extension. The Supplemental Restraint Systems (SRS) Front Passenger’s Seat Occupancy Capacitive Interior Sensor (CIS) Mat for defects in materials and/or workmanship that causes a false seat occupancy alert to occur has been extended to 10 years / 120,000 miles as determined from the vehicle's original in-service / first delivery date.
B7204172025-04-18. Warranty extension. The Supplemental Restraint Systems (SRS) Front Passenger’s Seat Occupancy Capacitive Interior Sensor (CIS) Mat for defects in materials and/or workmanship that causes a false seat occupancy alert to occur has been extended to 10 years / 120,000 miles as determined from the vehicle's original inservice / first delivery date.