Service bulletin 610814

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10148329
Published by NHTSA	2018-11-13
Manufacturer's number	610814
Manufacturer's date	2014-05-01
NHTSA component	ENGINE; ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

Erroneous Check Control Message "Remote control missing. Unable to start" Is Displayed. With the engine running, the Start/Stop button is pressed and the engine stops. If the Start/Stop button is pressed again (without opening the door), and the customer has his/her foot on the brake pedal, the engine starts. An erroneous check control message "Remote control missing. Unable to start" is then displayed in the instrument cluster and Central Information Display (CID). Software error in the Body Domain Controller (BDC)

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Engine, Software

Vehicles listed
BMW X5	2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
B840221	2021-08-09. Service bulletin. The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule) can no longer be supported by the cellular network provider starting February 2022. The decision to phase out 3G network technology was made at the discretion of the respective cellular carriers and lies beyond the control of BMW. Due to the phase-out, BMW Assist and ConnectedDrive services will no longer be supported after this date.
B650709	2020-08-31. Service bulletin. NAVIGATION SYSTEM - REPORTING MISSING OR INCORRECT ROADMAP DATA: Do not replace parts and do not program the vehicle. Roads can change by up to 15% every year. To ensure the best navigation experience, we do everything in our power to create the best maps. Your reports help us to detect changes in your area and keep future versions of our maps as accurate as possible. Therefore, a road map error or missing data must be reported directly to the map supplier.
B610419	2019-05-20. Service bulletin. VEHICLE DOES NOT START BATTERY TOTALLY DISCHARGED This Service Information bulletin replaces SI B61 04 19 dated March 2019.
B370214	2018-12-10. Service bulletin. Service Action: Program Variable Damper Control (VDC) Unit. Unfavorable tolerances for the plug-in connections of the wheel acceleration sensors may result in fault code memory entries and the VDC being deactivated. If the VDC control unit identifies an implausable value from one of the wheel acceleration sensors, the VDC will be deactivated and the driver is informed by a Check Control message. The vehicle then defaults to the conventional suspension.
B660416	2018-12-10. Service bulletin. """Comfort Access Restricted"" Check Control Message is Displayed. ""Comfort Access Restricted"" CCM (Check Control Message) is permanently displayed.. The CCM ID: D0h. The comfort access is functioning correctly. No comfort access aerial fault codes stored in the BDC (Body Domain Controller). Software error in the BDC"
B620516	2018-12-10. Service bulletin. Head-up Display is no Longer Visible. HUD (Head-up Display) adjusted to the lowest position is no longer visible. Software in the instrument cluster.
B130116	2018-12-10. Service bulletin. The DDE software application for exhaust gas recirculation control (EGR) does not favorably match the diesel fuel grades available in many parts of the US market. The high pressure EGR cooler could become filled with soot particulate to the point that exhaust gas flow and cooling efficiency are significantly reduced. This could result in the Service Engine Soon light coming on with EGR control / Air mass faults being stored in the DDE.
B651313	2018-12-10. Service bulletin. "?This Service Information bulletin supersedes SI B65 13 13 dated October 2014. SUBJECT Headunit-High: CID Is Blank and ""NO SIGNAL"" Is Displayed . Intermittently the Central Information Display (CID) is blank and ""NO SIGNAL"" is displayed on the CID. Fault Code B7F8C3 ""no response from CID (HW error: loss of CID communication)"" is stored in the HU-H Note: If Fault Code E1C440 ""Headunit Reset"" is also stored in the HU-H, this Service Information is not effective! Follow relevant test plan using ISTA diagnosis. Software error in the HU-H."
B621415	2018-12-10. Service bulletin. Instrument Cluster Multifunction Display Intermittently Blank . Some information displays in the Instrument Cluster (KOMBI) may intermittently go blank. This may include the tachometer and speedometer displays. There is a software error in the KOMBI.
B620116	2018-12-10. Service bulletin. "Vehicles which have had the Instrument Cluster (KOMBI) replaced may display incorrect CBS (Condition Based Service) data after programming. AFFECTED VEHICLES Vehicles which require this Service Action to be completed will show it as ""Open"" when checked either in the ""Service Menu"" of DCSnet (Dealer Communication System) or with the Key Reader. Incorrect SW calibration loaded after KOMBI replacement."