Service bulletin 330314

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10148095
Published by NHTSA	2018-11-13
Manufacturer's number	330314
Manufacturer's date	2014-06-01
NHTSA component	SUSPENSION

NHTSA's summary

Service Action/Delivery Stop: Rear Shock Absorber Guide Support. Some rear shock absorbers may have been assembled with the incorrect guide support. These incorrect guide supports will cause a rattling noise within a low mileage.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Suspension

Vehicles listed
BMW X5	2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
B340515	2020-12-21. Service bulletin. TICKING NOISE FROM THE FRONT AXLE WHEN CORNERING: The customer may complain of a metallic ticking noise from the front axle, when cornering, maneuvering, parking or pulling away from a parking space.
B310112	2020-09-14. Service bulletin. CRACKING NOISES FROM THE FRONTAXLE AREA WHILE TURNING THE WHEELS, WHEN STATION: Cracking noises are heard from the front axle area while maneuvering at low speeds (e.g., parking lot maneuvers) or when turning the steering wheel while stationary.
B610920	2020-04-20. Service bulletin. CHECK CONTROL MESSAGES FOR BRAKE SUSPENSION AND AIR BAG SYSTEM MALFUNCTION: Multiple check control messages (CCM) can display for brake suspension and air bag system malfunction. The customer may also complain about any of the following: Engine can no longer be switched off Drive position (D) cannot be engaged on the gear selector switch (GWS) Reduction of steering assist After an engine emergency shut-off (either a prolonged long press; or 3 consecutive short presses of the Start/Stop button) and the vehicle going to sleep (identifiable by the lighting of the "Start/Stop button") everything resumes normal functionality and the CCM messages no longer appear.
B370214	2018-12-10. Service bulletin. Service Action: Program Variable Damper Control (VDC) Unit. Unfavorable tolerances for the plug-in connections of the wheel acceleration sensors may result in fault code memory entries and the VDC being deactivated. If the VDC control unit identifies an implausable value from one of the wheel acceleration sensors, the VDC will be deactivated and the driver is informed by a Check Control message. The vehicle then defaults to the conventional suspension.
310112	2018-11-13. Service bulletin. Clicking Noise from Front Axle. Clicking noises are heard from the front axle area while maneuvering at low speeds (e.g., parking lot maneuvers). CAUSE Movement between the contact surfaces of the wheel bearing and swivel bearing (knuckle)
330314	2018-11-13. Service bulletin. Delivery Stop: Rear Shock Absorber Guide Support. A Delivery Stop has been issued on certain 2014 model year F15 vehicles produced on March 5, 2014. These vehicles may be equipped with incorrect top mount flanges (shock caps) on the rear axle. Affected vehicles in dealer inventory must not be retailed or delivered until this issue is corrected. Vehicles at ports of entry will be repaired prior to dealer delivery. This bulletin will be updated with instructions and warranty information when parts become available. Please contact your field representatives if you have any questions. Affected vehicles are listed in the attachment to this bulletin and can be identified with a ?Vehicle Comment? in DCS Warranty Vehicle Inquiry or ISPA with the description: Defect Code 0033870100, Delivery Stop, Rear Shock Absorber, see SI B33 03 14.
B310112	2018-11-13. Service bulletin. Clicking Noise from Front Axle. Clicking noises are heard from the front axle area while maneuvering at low speeds (e.g., parking lot maneuvers). CAUSE Movement between the contact surfaces of the wheel bearing and swivel bearing (knuckle)
370314	2018-11-05. Service bulletin. ?SI B37 03 14February 2015 Special Suspension SystemsTechnical Service This Service Information bulletin supersedes SI 37 03 14 dated February 2015. Changes made to the B370314 attachment. PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL AFFECTED VEHICLES BEFORE CUSTOMER DELIVERY OR THE NEXT TIME THEY ARE IN THE SHOP FOR MAINTENANCE OR REPAIRS. designates changes to this revision SUBJECT Service Action: Program Variable Damper Control (VDC) unit. This Service Action is being released to improve customer satisfaction as we strive to be number 1 in the JD Power Initial Quality Survey (IQS). This new VDC software improves the acceleration sensor accuracy in our vehicles, and it helps us to ensure superior product quality. Please implement the VDC Programming Service Action immediately. This Service Action will be in effect until March 2015. Thank you for your continuous support. Unfavorable tolerances for the wheel acceleration sensors' plug-in connections may result in deactivation and fault code memory entries and the VDC. If the VDC control unit identifies an implausable value from one of the wheel acceleration sensors, the VDC will be deactivated and the driver is informed by a Check Control message. The vehicle then defaults to the conventional suspension.
B310112	2018-11-05. Service bulletin. CLICKING NOISE FROM FRONT AXLE This Service Information bulletin supersedes SI 31 01 12 dated June 2015. Clicking noises are heard from the front axle area while maneuvering at low speeds (e.g., parking lot maneuvers). CAUSE Movement between the contact surfaces of the wheel bearing and swivel bearing (knuckle)
B340515	2018-11-05. Service bulletin. Ticking Noise from the Front Axle When Cornering What's New: ? Changes to the procedure, parts information and warranty labor operations. The customer may complain of a ticking noise from the front axle when cornering, maneuvering, parking or pulling away from a parking space. The noise can be heard as a metallic ticking from the area of the front wheels. Movement between the inner contact surfaces of the brake disc and drive flange of the wheel bearing hub.