Service bulletin B840214
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10146719 |
| Published by NHTSA | 2018-11-05 |
| Manufacturer's number | B840214 |
| Manufacturer's date | 2017-06-01 |
| NHTSA component | EQUIPMENT |
NHTSA's summary
ConnectedDrive/BMW Assist System Diagnosis Information This Service Information bulletin replaces SI B84 02 14 dated July 2014 What's New: Model - Removed models which no longer support BMW Assist functionality and added new models. Procedure - Add step requesting print out of ConnectedDrive Service Cockpit page Information - Add SI for ConnectedDrive Service Cockpit; updated the hyperlinks and email address for CD support team; deleted scenario for old CDMA unit which are no longer supported. ConnectedDrive/BMW Assist features are partially or completely inoperative. This Service Information bulletin is being published because vehicles are down for an extended period of time when researching system failures with ConnectedDrive or BMW Assist. This Service Information bulletin will assist you both in identifying the issue and providing technical support. CAUSE Not enough information is available for BMW NA engineers to assist the technician in diagnosing the root cause.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Equipment and accessories
| BMW 1 SERIES | 2011 |
|---|---|
| BMW 1 SERIES M | 2011 to 2013 |
| BMW 128I | 2008, 2009, 2010, 2011, 2012 |
| BMW 128I US | 2009 (the catalog's model; the bulletin names a series or trim of it) |
| BMW 128I US | 2011 (the catalog's model; the bulletin names a series or trim of it) |
| BMW 135I | 2008, 2009, 2010, 2011, 2012, 2013 |
| BMW 135I COUPE | 2007 |
| BMW 135I US | 2011 (the catalog's model; the bulletin names a series or trim of it) |
| BMW 228I | 2014, 2015, 2016 |
| BMW 230I | 2017, 2018 |
| BMW 320I | 2013, 2014, 2015, 2016, 2017 |
| BMW 325I | 2006 |
| BMW 325XI | 2006 |
| BMW 325XIT | 2006 (the catalog's model; the bulletin names a series or trim of it) |
| BMW 328 | 2007 to 2010 |
| BMW 328D | 2014, 2015, 2016, 2017 |
| BMW 328I | 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
| BMW 328XI | 2007, 2008 |
| BMW 328XI | 2009 to 2012 |
| BMW 330E | 2016, 2017 |
| BMW 330I | 2006 |
| BMW 330I | 2017 |
| BMW 330XI | 2006 |
| BMW 335 | 2007 to 2010 |
| BMW 335D | 2009, 2010, 2011 |
| BMW 335I | 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
| BMW 335I US | 2011 (the catalog's model; the bulletin names a series or trim of it) |
| BMW 335IS | 2011 |
| BMW 335IS | 2013 |
| BMW 335XI | 2007, 2008 |
| BMW 335XI | 2009 to 2010 |
| BMW 340I | 2016, 2017 |
| BMW 428I | 2014, 2015, 2016 |
| BMW 430I | 2017, 2018 |
| BMW 435I | 2014, 2015, 2016 |
| BMW 440I | 2017, 2018 |
| BMW 5-SERIES GRAN TURISMO | 2017 |
| BMW 525D XDRIVE | 2014 |
| BMW 528I | 2011, 2012, 2013, 2014, 2015, 2016 |
| BMW 530E | 2018 |
| BMW 530I | 2017, 2018 |
| BMW 535D | 2014, 2015, 2016 |
| BMW 535I | 2011, 2012, 2013, 2014, 2015, 2016, 2017 |
| BMW 535I GRAN TURISMO | 2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it) |
| BMW 535I US | 2011 (the catalog's model; the bulletin names a series or trim of it) |
| BMW 540D | 2018 |
| BMW 540I | 2017 |
| BMW 550I | 2011, 2012, 2013, 2014, 2015, 2016, 2017 |
| BMW 550I GRAN TURISMO | 2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it) |
| BMW 640I | 2012, 2013, 2014, 2015, 2016, 2017 |
| BMW 650I | 2012, 2013, 2014, 2015, 2016, 2017 |
| BMW 740I | 2012, 2013, 2014, 2015 |
| BMW 740I US | 2011 (the catalog's model; the bulletin names a series or trim of it) |
| BMW 740LD | 2015 |
| BMW 740LI | 2011, 2012, 2013, 2014, 2015 |
| BMW 750I | 2009, 2010, 2011, 2012, 2013, 2014, 2015 |
| BMW 750LI | 2009, 2010, 2011, 2012, 2013, 2014, 2015 |
| BMW 750LI | 2016 |
| BMW 760LI | 2010, 2011, 2012 |
| BMW 760LI | 2014, 2015 |
| BMW ACTIVE HYBRID 3 | 2012 to 2013 |
| BMW ACTIVE HYBRID 3 | 2014, 2015 |
| BMW ACTIVE HYBRID 5 | 2013 |
| BMW ACTIVE HYBRID 7 | 2012 |
| BMW ACTIVE HYBRID 7 | 2014 |
| BMW ACTIVEHYBRID 7 | 2011 |
| BMW F800 R | 2013 |
| BMW F800 R | 2015, 2016, 2017 |
| BMW I3 | 2014, 2015, 2016, 2017, 2018 |
| BMW I8 | 2014, 2015, 2016, 2017 |
| BMW I8 | 2019 |
| BMW M2 | 2016, 2017, 2018 |
| BMW M235I | 2014, 2015, 2016 |
| BMW M240I | 2017, 2018 |
| BMW M3 | 2008, 2009, 2010, 2011, 2012, 2013 |
| BMW M3 US | 2011 |
| BMW M4 | 2015, 2016, 2017, 2018 |
| BMW M5 | 2013, 2014, 2015, 2016 |
| BMW M6 | 2013, 2014, 2015, 2016, 2017 |
| BMW R 1200 GS | 2013 |
| BMW R 1200 GS ADVENTURE | 2011 (the catalog's model; the bulletin names a series or trim of it) |
| BMW R 1200 GS ADVENTURE | 2017 (the catalog's model; the bulletin names a series or trim of it) |
| BMW R NINE T | 2015 |
| BMW R NINE T | 2017 |
| BMW R1200 RT POLICE | 2017 (the catalog's model; the bulletin names a series or trim of it) |
| BMW R1200 S ADVENTURE | 2014 to 2018 |
| BMW S1000 R | 2018 |
| BMW X1 | 2016, 2017 |
| BMW X1 SAV | 2012 to 2017 |
| BMW X3 | 2011, 2012, 2013, 2014, 2015, 2016, 2017 |
| BMW X4 | 2015, 2016, 2017 |
| BMW X5 | 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017 |
| BMW X5 M | 2010 to 2012 |
| BMW X6 | 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017 |
| BMW X6 ACTIVEHYBRID SAC | 2010 to 2011 |
| BMW X6 M | 2010 to 2012 |
| BMW Z4 | 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 2018159 | 2018-04-04. Accessories |
|---|---|
| 17V481000 | 2017-07-28. EQUIPMENT |
| 17V327000 | 2017-05-18. TIRES; EQUIPMENT:OTHER:LABELS |
| 10V233000 | 2010-06-02. EQUIPMENT:OTHER:LABELS |
| 10V047000 | 2010-02-18. EQUIPMENT:OTHER:LABELS |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| B610524 | 2024-02-01. Service bulletin. The Central Information Display goes black intermittently due to resets of the Head Unit (HU-H3). FaultB7F8F9 â“ âHU-H: Resetâ will be stored in the HU-H3. |
|---|---|
| B653423 | 2023-12-06. Service bulletin. Customers may state that the alarm system (DWA) is not active after locking their unoccupied vehicle. Depending on the vehicle’s equipment and settings, no acoustic or optical confirmation (folding the mirrors/blinking confirmation) is noticeable. Additionally, the red anti-theft alarm LED in the interior mirror does not briefly flash every 2 seconds, indicating the alarm is armed. |
| B612723 | 2023-12-06. Service bulletin. When using the Key Reader to retrieve CBS information from the customer key, no current vehicle data is available, or the data does not match the maintenance schedule. |
| B652823 | 2023-10-01. Service bulletin. Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the head unit (HU-H4) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music with mobile device Customer is unable to connect a new mobile device via Bluetooth Mobile device does not automatically reconnect via Bluetooth in the next drive cycle (after short sleep cycle) |
| SB23-01 | 2023-08-03. Service bulletin. Spl Parts, Inc. communications index accompanying MCP uploads 23mc40464 & 23mc40471 |
| sb23-01TMS | 2023-08-02. Service bulletin. This is the companion to SPL Parts, Inc.'s SB 23-01 mailed by private label independent distributor Turner Motorsports. |
| SB 23-01 | 2023-08-02. Service bulletin. SPL Parts, Inc. manufacturers and distributes aftermarket lower control arms for dedicated competition vehicles and "track day" cars some of which may be used on both track and highway. SB 23-01 adresses proper installation torque of cap bolt fasteners attaching SPL's aftermarket lower control arms, recurring inspection and confirmation of torque setting and removal and replacement of damaged or under torqued fasteners to reduce risk of premature failure and accident. SB-23-01 was mailed, emailed and posted on SPL website to known resellers, race teams and users of the affected parts and is being submitted here as required by part 579.5. Vehicle Applications include: BMW series 1,2,3,& 4, 2008-2023; Chevrolet Camaro 26-2023, Cadillac ATS, CTS 2016-2019; Ford Mustang 2015-2023; Toyota Supra 2020-2023. |
| B120323 | 2023-07-24. Service bulletin. BMW AG has issued a Delivery Stop effective June 6, 2023 on certain Model Year 2023 - 2024 BMW vehicles that were produced between October 26, 2022 and May 8, 2023. |
| B010122 | 2023-06-26. Service bulletin. With the court's FINAL approval, BMW of North America, LLC (BMW NA) has entered into a nationwide settlement with the plaintiffs in the following class action: Isley, et al. v. Bayerische Motoren Werke Aktiengesellschaft and BMW of North America, LLC. The Settlement Benefits are effective and available on and after February 9, 2022. Note: This bulletin is a notice of a Class Action Settlement Service Campaign benefits that are now available. |
| B841422 | 2023-05-01. Service bulletin. Customer is shown an incorrect GPS location in the vehicle (i.e., Nav Map, coordinates). |