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Service bulletin B652823

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10242874
Published by NHTSA2023-10-01
Manufacturer's numberB652823
Manufacturer's date2023-09-11
NHTSA componentEQUIPMENT

NHTSA's summary

Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the head unit (HU-H4) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music with mobile device Customer is unable to connect a new mobile device via Bluetooth Mobile device does not automatically reconnect via Bluetooth in the next drive cycle (after short sleep cycle)

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
BMW 228I2020, 2021, 2022, 2023
BMW 230I2020, 2021, 2022, 2023
BMW 240I2023
BMW 3 SERIES2023
BMW 3 SERIES2023
BMW 3 SERIES2023
BMW 3 SERIES2023
BMW 330E2020
BMW 330E2021, 2022, 2023
BMW 330I2020, 2021, 2022, 2023
BMW 340I2020
BMW 340I2023
BMW 430I2020, 2021, 2022, 2023, 2024
BMW 440I2020
BMW IX2021
BMW IX2022, 2023, 2024
BMW X22018, 2019, 2020, 2021
BMW X32017, 2018, 2019, 2020, 2021
BMW X42017, 2018, 2019, 2020, 2021
BMW X72019, 2020, 2021, 2022, 2023, 2024
BMW XM2023

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20233332023-06-07. Accessories
20V5140002020-08-27. EQUIPMENT:OTHER:LABELS; TIRES

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
B6127232024-04-01. Service bulletin. The original Conditioned Based Service (CBS) Key data point closed with 23-07 soft ware, all CBS systems are now collectively under analysis.
B5115202024-04-01. Service bulletin. Deactivated: Currently investigating other components that maybe playing a factors besides what is mentioned in the SIB. Topic is under investigation.
B6127232024-03-02. Service bulletin. When using the Key Reader to retrieve Condition Based Service (CBS) information from the customers key, no data is stored.
B6603242024-03-02. Service bulletin. A quality check showed that the Remote-Control Parking token was not activated in the current software for the vehicles affected.
B6607202024-03-02. Service bulletin. The functionality of the left rear SRR sensor could be reduced which would display the Driving Assistance Check Control Message.
B6608202024-03-02. Service bulletin. The functionality of the right rear SRR sensor could be reduced which would display the "Driving Assistance"- Check Control Message.
B6105242024-02-01. Service bulletin. The Central Information Display goes black intermittently due to resets of the Head Unit (HU-H3). FaultB7F8F9 â“ âHU-H: Resetâ will be stored in the HU-H3.
B5413192024-02-01. Service bulletin. The roller sunshade (aka sun protection or sunblind) of the front panoramic sunroof is bunching up during operation or may hang down and appear loose.
B5110222024-02-01. Service bulletin. Groaning noise in the front parcel shelf of the luggage compartment area. The noise is mostly head when the vehicle interior is cold.
B6542232024-01-03. Service bulletin. Quality improvements and robustness measures are to be implemented on the affected vehicles via thissoftware update. The software update improves functions in the following areas of the head unit: 1. Bluetooth connection issues and Bluetooth malfunctions (disconnections) 2. Central display may remain black in rare cases 3. Personalization issues and the loss of normalization/sitting position