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Service bulletin 24-004-14 REV. A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10141231
Published by NHTSA2018-06-18
Manufacturer's number24-004-14 REV. A
Manufacturer's date2014-07-22
NHTSA componentEQUIPMENT:APPLIANCE:AIR CONDITIONER; ELECTRICAL SYSTEM

NHTSA's summary

Flash: HVAC System Intermittently Blows Cold Regardless of Setting This bulletin involves selectively erasing and reprogramming the HVAC Module with new software. Customers may experience the following condition: HVAC system intermittently blows cold regardless of blend door/temperature setting.Updating the HVAC software will correct this condition.This SB includes improved software over what was originally released with SB 24-004-14.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories, Heating and air conditioning

Vehicles listed
CHRYSLER TOWN AND COUNTRY2011, 2012, 2013, 2014
DODGE CARAVAN2011 to 2014
RAM C/V TRADESMAN2013 to 2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
25V8760002025-12-17. EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
17V8240002017-12-21. EQUIPMENT
14V2340002014-05-07. ELECTRICAL SYSTEM
13V2830002013-07-02. AIR BAGS; ELECTRICAL SYSTEM
12V1910002012-05-02. EQUIPMENT

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
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