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Service bulletin PIC6302

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10137722
Published by NHTSA2018-05-21
Manufacturer's numberPIC6302
Manufacturer's date2017-08-16
NHTSA componentEQUIPMENT:ELECTRICAL

NHTSA's summary

The PI was created to advise of an engineering investigation for a concern of unable to connect toOnStar Virtual Advisor when selecting "New Destination" in the OnStar menu.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
BUICK CASCADA2018
BUICK ENCLAVE2018
BUICK ENCORE2018
BUICK ENVISION2018
BUICK LACROSSE2018
BUICK REGAL2018
CADILLAC ATS2018
CADILLAC CT6 PLUG-IN HYBRID2018 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC CTS2018
CADILLAC ESCALADE2018
CADILLAC ESCALADE ESV2018
CADILLAC XT52018
CADILLAC XTS2018
CHEVROLET BOLT EV2018
CHEVROLET CAMARO2018
CHEVROLET CAPTIVA2018
CHEVROLET COLORADO2018
CHEVROLET CORVETTE2018
CHEVROLET CRUZE2018
CHEVROLET EQUINOX2018
CHEVROLET EXPRESS2018
CHEVROLET IMPALA2018
CHEVROLET MALIBU2018
CHEVROLET N3002018
CHEVROLET S102018
CHEVROLET SILVERADO 25002018 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SONIC2018
CHEVROLET SPARK2018
CHEVROLET SS2018
CHEVROLET SUBURBAN2018
CHEVROLET TAHOE2018
CHEVROLET TRAILBLAZER2018
CHEVROLET TRAVERSE2018
CHEVROLET TRAX2018
CHEVROLET VOLT2018
GMC ACADIA2018
GMC CANYON2018
GMC SAVANA2018
GMC SIERRA 25002018 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2018 (the catalog's model; the bulletin names a series or trim of it)
GMC TERRAIN2018
GMC YUKON2018
GMC YUKON XL2018

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
21V4960002021-07-01. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
19V4280002019-06-11. EQUIPMENT
18V2670002018-04-26. EQUIPMENT

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
20-NA-1322024-04-23. Service bulletin. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
17-NA-0522024-04-23. Service bulletin. This bulletin updates the position of General Motors on refinishing aluminum wheels. GM has determined that wheel refinishing under warranty will no longer be performed.
PIT5992A2024-04-15. Service bulletin. This preliminary information discusses a condition that may arise from the drivers window switch sending an errant message causing the vehicle to enter manual fob learn mode.
PIC65412024-04-15. Service bulletin. This Preliminary information communicates to the technicians some additional diagnostic tips if they encounter a condition of a dead battery/parasitic drain.
PIT5448J2024-04-15. Service bulletin. This Preliminary Information communication advises the technician with a tip when the vehicle stops running after it has been idling for 2.5 hours. This is normal operation of the vehicle built with regular production code BTM and without Regular Production Option Code AVF. If the vehicle was built with regular production code BTM and AVF only has a 1 hour idle time.
20-NA-1322024-04-05. Service bulletin. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
17-NA-2162024-04-05. Service bulletin. This service bulletin provides repair information to correct a customer concern of the convertible top back glass separating from top cover material.
23-NA-1032024-03-29. Service bulletin. This service bulletin provides information on submitting quality Photos of Various Vehicle Concerns to the GM Technical Assistance Center (TAC).
17-NA-3022024-03-28. Service bulletin. This informational bulletin provides information on availability for a locking gas cap for trucks are operated in high amount of dirt or dust which can migrate to the filler cap area.
24-NA-0542024-03-20. Service bulletin. This service bulletin provides information on No Heated Seats or Heated Steering Wheel During Remote Start.