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Service bulletin PI0962B

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10135188
Published by NHTSA2018-05-07
Manufacturer's numberPI0962B
Manufacturer's date2014-04-01
NHTSA componentEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

NHTSA's summary

This preliminary bulletin provides a procedure to reprogram the radio to correct the customers concern of multiple radio issues and navigation issues.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
BUICK ENCLAVE2013, 2014
CHEVROLET CAPTIVA2014
CHEVROLET TRAVERSE2013, 2014
GMC ACADIA2013, 2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
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20-NA-1322024-04-05. Service bulletin. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
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23-NA-1032024-03-29. Service bulletin. This service bulletin provides information on submitting quality Photos of Various Vehicle Concerns to the GM Technical Assistance Center (TAC).
11-00-89-005X2024-03-19. Service bulletin. This Warranty Administration bulletin provides information on Dealer Empowerment for Goodwill, Customer Enthusiasm and Policy (U.S. Only).
07-00-89-037S2024-03-19. Service bulletin. This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
990851001C2024-02-12. Service bulletin. Paint-less Dent Repair Process
16NA0112024-02-12. Service bulletin. Infotainment System Will Not Return to Media After Bluetooth Call Ends
PC355B2024-02-12. Service bulletin. ACDelco Return Parts Application