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Service bulletin 16NA011

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10250067
Published by NHTSA2024-02-12
Manufacturer's number16NA011
Manufacturer's date2016-01-01
NHTSA componentEQUIPMENT:ELECTRICAL:INFOTAINMENT

NHTSA's summary

Infotainment System Will Not Return to Media After Bluetooth Call Ends

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
BUICK CASCADA2016
BUICK ENCLAVE2013, 2014, 2015, 2016
BUICK ENCORE2013, 2014, 2015, 2016
BUICK ENVISION2016
BUICK LACROSSE2013, 2014, 2015, 2016
BUICK LESABRE2013
BUICK REGAL2013, 2014, 2015, 2016
BUICK VERANO2013, 2014, 2015, 2016
CADILLAC ATS2013, 2014, 2015, 2016
CADILLAC ATS-V2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC CT62013 to 2015
CADILLAC CT62016
CADILLAC CTS2013, 2014, 2015, 2016
CADILLAC CTS-V2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ELR2014, 2015, 2016
CADILLAC ESCALADE2013, 2014, 2015, 2016
CADILLAC ESCALADE ESV2013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE EXT2013, 2014 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE HYBRID2013, 2014 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC SRX2013, 2014, 2015, 2016
CADILLAC XT52013 to 2016
CADILLAC XTS2013, 2014, 2015, 2016
CHEVROLET 35002014 to 2015
CHEVROLET 35002016
CHEVROLET 45002016
CHEVROLET AVALANCHE2013
CHEVROLET AVALANCHE2014
CHEVROLET AVALANCHE 15002013 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVALANCHE 25002013 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET CAMARO2013, 2014, 2015, 2016
CHEVROLET CAPRICE2013 to 2016
CHEVROLET CAPRICE POLICE PURSUIT2013 to 2016
CHEVROLET CAPTIVA2013 to 2016
CHEVROLET CAPTIVA SPORT2013, 2014
CHEVROLET CHEVEROLET SS2014 to 2016
CHEVROLET CITY EXPRESS2015, 2016
CHEVROLET COBALT2013 to 2016
CHEVROLET COLORADO2013 to 2014
CHEVROLET COLORADO2015, 2016
CHEVROLET CORVETTE2013, 2014, 2015, 2016
CHEVROLET CRUZE2013, 2014, 2015, 2016
CHEVROLET EQUINOX2013, 2014, 2015, 2016
CHEVROLET EXPRESS2013, 2014, 2015, 2016
CHEVROLET EXPRESS 15002014 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET EXPRESS 25002014 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET EXPRESS 35002014 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET EXPRESS 45002014 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET EXPRESS 45002016 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET EXPRESS CUTAWAY2013 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET EXPRESS CUTAWAY VAN2013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET IMPALA2013, 2014, 2015, 2016
CHEVROLET LOW CAB FORWARD 35002016
CHEVROLET LOW CAB FORWARD 45002016
CHEVROLET LOW CAB FORWARD 55002016
CHEVROLET LUMINA2014
CHEVROLET MALIBU2013, 2014, 2015, 2016
CHEVROLET MALIBU ECO2013, 2014 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET MALIBU HYBRID2016 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET N3002014 to 2016
CHEVROLET S102016
CHEVROLET SILVERADO 15002013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 25002013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 35002013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SONIC2013, 2014, 2015, 2016
CHEVROLET SPARK2013, 2014, 2015, 2016
CHEVROLET SPARK EV2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SUBURBAN2013, 2014, 2015, 2016
CHEVROLET TAHOE2013, 2014, 2015, 2016
CHEVROLET TAHOE HYBRID2013 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET TAHOE POLICE PURSUIT2013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET TRAILBLAZER2013 to 2014
CHEVROLET TRAVERSE2013, 2014, 2015, 2016
CHEVROLET TRAX2013, 2014, 2015, 2016
CHEVROLET VOLT2013, 2014, 2015, 2016
GMC ACADIA2013, 2014, 2015, 2016
GMC CANYON2013
GMC CANYON2015, 2016
GMC ENVOY2013
GMC SAVANA2013, 2014, 2015, 2016
GMC SAVANA 15002013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
GMC SAVANA 25002013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
GMC SAVANA 35002013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 15002013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 25002013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 35002013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
GMC TERRAIN2013, 2014, 2015, 2016
GMC TOPKICK2013
GMC YUKON2013, 2014, 2015, 2016
GMC YUKON DENALI2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON DENALI2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON DENALI XL2013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON HYBRID2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2013, 2014 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2015, 2016
GMC YUKON XL 25002013 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20182122018-04-27. Accessories
18V2670002018-04-26. EQUIPMENT
20155752015-11-30. Accessories
13V5440002015-10-30. EQUIPMENT:OTHER:LABELS
14V7060002014-11-05. EQUIPMENT ADAPTIVE/MOBILITY
14V3450002014-06-18. EQUIPMENT; VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
20142162014-06-06. Accessories
13V4630002013-09-26. EQUIPMENT:OTHER:LABELS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
PI0572B2024-05-06. Service bulletin. Information on COAX Repair Kit Availability.
PI0488C2024-05-06. Service bulletin. Diagnostic Information for Transmission.
PI0476A2024-05-06. Service bulletin. Revised Installation Instructions for Accessory Windbreak.
PI0408A2024-05-06. Service bulletin. Information on Tire Rotation Recommendations.
PI0718B2024-04-29. Service bulletin. Audio System Speaker Rattle, Buzz Noise, Poor Sound
PI0693C2024-04-29. Service bulletin. Unable to Access MP3 Files on CD, Bluetooth Connectivity, No Audio After a Bluetooth CALL.
PI0688F2024-04-29. Service bulletin. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call.
PI0688E2024-04-29. Service bulletin. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call.
PI0688D2024-04-29. Service bulletin. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call.
PI0663F2024-04-29. Service bulletin. Factory Settings Option Inoperable, Radio Display Information May Not Match.