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Service bulletin PI1373A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10126243
Published by NHTSA2017-12-22
Manufacturer's numberPI1373A
Manufacturer's date2014-12-16
NHTSA componentSUSPENSION

NHTSA's summary

This preliminary informational bulletin provides a procedure to replace the front and rear shock absorbers if the customers concern is for the rear passenger ride characteristics.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Suspension

Vehicles listed
CHEVROLET EXPRESS2014, 2015
GMC SAVANA2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
PI0281L2025-06-12. Service bulletin. This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody component corrosion with customers.
05-03-07-009L2025-03-08. Service bulletin. This service bulletin provides information on Wheel Alignment Specifications, Requirements and Recommendations for GM Vehicles.
05-03-08-002J2024-09-20. Service bulletin. This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
05-03-08-002J2024-09-20. Service bulletin. This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
15-00-89-004G2024-05-15. Service bulletin. This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
PIT5214F2023-12-18. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer?s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.
PIT52142023-12-04. Service bulletin. GM TAC Support of Vehicle Vibration Complaints.
120310001B2023-12-04. Service bulletin. Vibration Shortly After Tires are Mounted/Preventing Vibration from Wheel Slip
120310001A2023-12-04. Service bulletin. Vibration Shortly After Tires are Mounted/Preventing Vibration from Wheel Slip
03-00-91-001I2023-11-22. Service bulletin. This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing vibration concerns.