Service bulletin 9003783
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10121752 |
| Published by NHTSA | 2017-11-03 |
| Manufacturer's number | 9003783 |
| Manufacturer's date | 2017-09-20 |
| NHTSA component | POWER TRAIN:AUTOMATIC TRANSMISSION |
NHTSA's summary
Shifter - Automatic Transmission Before this part is replaced for a Service Shifter message and lost communication DTC U0103, U0103-87 issues, please call Bing Guo on cell (248) 500-7355 with all associated DTCs and failure information. If you do not receive a return call within 15 minutes, proceed with the repair. Please be sure to accurately record any DTCs identified with the scan tool and document them on the repair order and in GCS claims.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Transmission and driveline, Automatic transmission
Trouble codes named
U0103
| JEEP CHEROKEE | 2017 |
|---|
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 23V302000 | 2023-04-27. POWER TRAIN:AUTOMATIC TRANSMISSION |
|---|---|
| 20V343000 | 2020-06-11. POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT; POWER TRAIN:AUTOMATIC TRANSMISSION |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| 9003783 | 2022-10-31. Service bulletin. Shifter - Automatic Transmission If a 2015 - 18MY KL ONLY is brought in with a ?Service Shifter? message on the cluster and/or the following DTCs are present indicating loss of communication with the shifter: U0103, U0103-87. Prior to beginning any repair, please call John Zbranchik at 248-576-0756 or Pablo Flores at 248-576-3972. If no reply contact Dil Weerasinha at 248-944-5967 or Jay Nagle 248-576-5657. If you are unable to contact any of the above, and all the DTCs related to loss of comm are STORED, first perform a vehicle scan with a wiTECH tool or similar and email the log to john.zbranchik@fcagroup.com and pablo.flores1@fcagroup.com. Ensure all stored DTCs in the vehicle are recorded in the log. Use the tool to clear all codes and ensure the ?Service Shifter? message does not return. If this is the first occurrence of this issue on this vehicle, do NOT replace the shifter at this time. If any DTCs related to loss of comm with the shifter are ACTIVE, a full bus log is highly desired. Please contact a regional tech representative to acquire this log. After the log is acquired, or if this is not feasible, check for loose/bent pins, spread terminals on both the male pin cavity in the shifter and the female connector from the body harness take out and all grounds. If no issues are found, replace the shifter and return it to the Quality Engineering Center (QEC). |
|---|---|
| 9003760 | 2022-10-17. Service bulletin. Shifter - Automatic Transmission Before this part is replaced for a "service shifter" message please call John Grzecki on cell (248) 379-0969 with all associated DTCs. If you do not receive a return call within 15 minutes, proceed with the repair. Please be sure to accurately record any DTCs identified with the scan tool and document them on the repair order and in GCS claims. |
| 9003714 | 2022-10-17. Service bulletin. Transmission, Valve Body If you have a 2017 Cherokee equipped with a 3.2L engine that has set P0810-00 DTC please ensure TCM is updated to the latest level. |
| 74595 | 2022-10-17. Service bulletin. Warranty Bulletin D-21-07 (X89) Power Transfer Unit - 2014-2017 Jeep Cherokee (KL) |
| W84 | 2022-09-26. Service bulletin. Customer Satisfaction Notification W84 Powertrain Software Update |
| 21-039-16 | 2017-11-03. Service bulletin. Flash: Transmission Diagnostic And Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) have been set: P1DCD-00-TCM Monitoring Processor Performance Multiple Clutches Locked Up.Some customers may experience the following condition: A longer than normal delay during a shift from reverse to drive selection. |