NHTSA recall 20V343000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 20V343000 |
| Manufacturer's number | W47 |
| Manufacturer | Chrysler (FCA US LLC) |
| Reported | 2020-06-11 |
| Owners notified | 2020-07-14 |
| Component | POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT; POWER TRAIN:AUTOMATIC TRANSMISSION |
| Units potentially affected | 67248 |
| Part numbers | 68090605AJ, 68090605AK, 68090605AL, 68282447AA, 68282447AB, 68282447AC, 68307403AA, 68307403AB |
| Report | Annual report 3, for 2024 quarter 3 to 2025 quarter 2 |
|---|---|
| Filed with NHTSA | 2025-07-21 |
| Vehicles in the campaign | 67248 |
| Reported remedied | 57323 (85%) |
| Reported unreachable | 584 |
| Reported removed | 1287 |
These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
What can happen
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
The remedy
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2014 JEEP CHEROKEE | |
|---|---|
| 2015 JEEP CHEROKEE | |
| 2016 JEEP CHEROKEE | |
| 2017 JEEP CHEROKEE |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| S2325000007 | 2024-01-08. Service bulletin. MIL/check engine lamp comes on after performing U90 recall PCM software update. |
|---|---|
| S2325000007 | 2023-10-30. Service bulletin. MIL/check engine lamp comes on after performing U90 recall PCM software update. |
| 1806014-1 | 2023-02-21. Service bulletin. Diagnostic And System Improvements |
| 2103414 | 2023-02-21. Service bulletin. 948TE 9 Speed Shift Enhancements And Quick Learn Enable |
| 2101814 | 2023-01-17. Service bulletin. Transmission Shift and Diagnostic Enhancements |
| V51 | 2022-12-19. Service bulletin. Customer Satisfaction Notification V51 Reprogram Powertrain Control Module |
| 9003783 | 2022-10-31. Service bulletin. Shifter - Automatic Transmission If a 2015 - 18MY KL ONLY is brought in with a ?Service Shifter? message on the cluster and/or the following DTCs are present indicating loss of communication with the shifter: U0103, U0103-87. Prior to beginning any repair, please call John Zbranchik at 248-576-0756 or Pablo Flores at 248-576-3972. If no reply contact Dil Weerasinha at 248-944-5967 or Jay Nagle 248-576-5657. If you are unable to contact any of the above, and all the DTCs related to loss of comm are STORED, first perform a vehicle scan with a wiTECH tool or similar and email the log to john.zbranchik@fcagroup.com and pablo.flores1@fcagroup.com. Ensure all stored DTCs in the vehicle are recorded in the log. Use the tool to clear all codes and ensure the ?Service Shifter? message does not return. If this is the first occurrence of this issue on this vehicle, do NOT replace the shifter at this time. If any DTCs related to loss of comm with the shifter are ACTIVE, a full bus log is highly desired. Please contact a regional tech representative to acquire this log. After the log is acquired, or if this is not feasible, check for loose/bent pins, spread terminals on both the male pin cavity in the shifter and the female connector from the body harness take out and all grounds. If no issues are found, replace the shifter and return it to the Quality Engineering Center (QEC). |
| 2101616 | 2022-10-24. Service bulletin. Transmission Diagnostic And Shift Enhancements |
| 9003760 | 2022-10-17. Service bulletin. Shifter - Automatic Transmission Before this part is replaced for a "service shifter" message please call John Grzecki on cell (248) 379-0969 with all associated DTCs. If you do not receive a return call within 15 minutes, proceed with the repair. Please be sure to accurately record any DTCs identified with the scan tool and document them on the repair order and in GCS claims. |
| 9003714 | 2022-10-17. Service bulletin. Transmission, Valve Body If you have a 2017 Cherokee equipped with a 3.2L engine that has set P0810-00 DTC please ensure TCM is updated to the latest level. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.