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Service bulletin 12-117-10R

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10117544
Published by NHTSA2017-09-14
Manufacturer's number12-117-10R
Manufacturer's date2017-08-28
NHTSA componentVISIBILITY:SUN/MOON ROOF ASSEMBLY; STRUCTURE:BODY:ROOF AND PILLARS

NHTSA's summary

MODELS WITH SUNROOFS ONLY. If you encounter a customer complaint of water leaking into the interior of the vehicle from the map light area, the following 2 areas should be inspected closely for a potential source or cause: * The leak could be caused by water leaking past the sunroof cable mechanism. To remedy the condition, silicone sealer will need to be carefully applied to both of the front end caps. * One or both of the sunroof drain tubes may be kinked or restricted causing water accumulated in the frame assembly to overflow and leak into the interior.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Glass, wipers and mirrors, Sunroof

Vehicles listed
SUBARU LEGACY2010, 2011, 2012, 2013
SUBARU OUTBACK2010, 2011, 2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
13V0770002013-03-05. VISIBILITY:SUN/MOON ROOF ASSEMBLY
11V4670002011-09-07. VISIBILITY:SUN/MOON ROOF ASSEMBLY

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
12-117-10R2018-06-04. Service bulletin. Models with Sunroofs only. If you encounter a customer complaint of water leaking into the interior of the vehicle from the map light area, the following 2 areas should be inspected closely for a potential source or cause:
12-124-10R2017-02-28. Service bulletin. SUNROOF BINDS: IF YOU ENCOUNTER A CUSTOMER COMPLAINT WHEN OPENING THE SUNROOF (THE GLASS OPENS ABOUT ONE INCH THEN STOPS, MAKES A SQUEAK TYPE SOUND AND/OR OPENS HALFWAY THEN BINDS), THE WEDGE CAP MAY BE OUT OF ALIGNMENT.
12-135-12R2016-11-29. Service bulletin. NOTE: SERVICE BULLETIN 12-135-12R (SUNROOF BINDING, WEDGE CAP ADJUSTMENT PROCEDURE REVISITED) HAS BEEN DELETED FROM STIS AND HAS BEEN REPLACED WITH SERVICE BULLETIN 07-72-13 (SUNROOF DOES NOT OPEN OR CLOSE PROPERLY, POPPING OR SLAMMING SOUND WHEN GLASS LOWERS PRIOR TO OPENING). IF YOU HAVE COPIES OF 12-135-12R PLEASE DISCARD AND REFER TO 07-72-13 FOR THE LATEST REPAIR PROCEDURE.
12-117-10R2016-10-27. Service bulletin. IF YOU ENCOUNTER A CUSTOMER COMPLAINT THAT WATER IS LEAKING FROM THE MAP LIGHT AREA, IT COULD BE CAUSED BY WATER LEAKING THROUGH THE AREA OF THE SUNROOF CABLE MECHANISM. TO REMEDY THE CONDITION, SILICONE SEALER WILL NEED TO BE APPLIED TO BOTH OF THE FRONT END CAPS AS INDICATED BELOW. REFER TO THE REPAIR PROCEDURE LISTED BELOW.
07-72-132016-09-15. Service bulletin. THIS BULLETIN PROVIDES DIAGNOSIS AND REPAIR PROCEDURES TO ADDRESS A CUSTOMER CONCERN OF THE SUNROOF NOT OPENING OR CLOSING PROPERLY. IT WILL ALSO ADDRESS A “POPPING” OR “SLAMMING” SOUND FROM THE GLASS PANEL WHEN IT LOWERS PRIOR TO RETRACTING. THIS BULLETIN SUPERSEDES TSBS 12-122-10R, 12-124-10R AND 12-135-12.
12-117-10R2016-05-23. Service bulletin. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
12-124-10R2016-05-13. Service bulletin. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-12-122-10-R2012-08-14. Service bulletin. SUBARU: DUE TO ROOF FLANGE, THERE IS A POSSIBILITY THAT THE SUNROOF, WHEN OPENING, WOULD BIND. *PE