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Service bulletin PIP4864M

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10113248
Published by NHTSA2017-08-15
Manufacturer's numberPIP4864M
Manufacturer's date2013-09-16
NHTSA componentENGINE; FUEL SYSTEM, DIESEL; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

NHTSA's summary

This Preliminary Information communication provides information to the technician about vehicles that may have "Exhaust Fluid Low", "Exhaust Fluid Empty - Refill Now", "Exhaust Fluid Range: XXX" or "Service Exhaust Fluid - See Owners Now" on the Driver Information Center. If the technician is working on 2010 and 2011 model years campaign 11001 has now been released. Other vehicles technician will need to check the Body Control Module and the scan tool to insure the latest calibration are installed in both. Then use the scan tool to check Reductant System Data in the Engine Control Module. Ensure that all three diesel exhaust fluid level sensors are active with the diesel exhaust fluid tank level showing 100%. If the tank level is below 100% add up to 2 gallons of diesel exhaust fluid. After adding the fluid, use a scan tool to reset the reductant fluid tank level. When the reductant level warning shows "none" the diesel exhaust fluid system reset and reprogram is complete.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Engine, Exhaust and emissions, Fuel system

Vehicles listed
CHEVROLET EXPRESS2010, 2011, 2012, 2013, 2014
CHEVROLET SILVERADO 25002014 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 35002014 (the catalog's model; the bulletin names a series or trim of it)
GMC SAVANA2010, 2011, 2012, 2013, 2014
GMC SIERRA2011, 2012, 2013
GMC SIERRA 25002014 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20175112017-10-20. Fuel System
17V6640002017-10-19. FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK
20143522014-08-19. Fuel System
14V5000002014-08-13. FUEL SYSTEM, OTHER
20140052014-01-13. Engine
14V0070002014-01-13. ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
20134382013-12-13. Fuel System
13V6150002013-12-11. FUEL SYSTEM, DIESEL
20132062013-06-12. Fuel System
13V2250002013-05-15. FUEL SYSTEM, OTHER

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
00-06-01-026R2025-12-03. Service bulletin. This service bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage.
23-NA-1532025-10-25. Service bulletin. The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
22-NA-0802025-10-16. Service bulletin. This technical bulletin provides a procedure to replace the camshaft actuator magnet to correct customer concerns of engine related shudder.
25-NA-0522025-04-28. Service bulletin. This bulletin advises the technician to flush the cooling system multiple times if oil has been found in the cooling system and replace the parts that may be contaminated due to oil in system.
25-NA-0522025-04-10. Service bulletin. This bulletin advises the technician to flush the cooling system multiple times if oil has been found in the cooling system and replace the parts that may be contaminated due to oil in system.
22-NA-0742025-02-12. Service bulletin. This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
21-NA-0432025-02-12. Service bulletin. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
20-NA-1662025-01-23. Service bulletin. This service bulletin advises the technician of possible coolant entering the areas of the engine, either through failed parts or defects in the castings, that may be the cause of the concerns related to the MIL or the engine running rough.
09-06-04-026Z2025-01-23. Service bulletin. This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
03-06-01-023I2025-01-17. Service bulletin. This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.