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Service bulletin PIC5717B

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10112207
Published by NHTSA2017-08-15
Manufacturer's numberPIC5717B
Manufacturer's date2014-09-02
NHTSA componentSTEERING; SUSPENSION:FRONT:SPRINGS:COIL SPRINGS

NHTSA's summary

This Preliminary Information communication provides information to the technician about vehicles that have a clunk or pop noise from the front when turning the steering wheel at a stop or low speeds. Technician will need to replace the front suspension spring and strut bearing on the effected side.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Steering, Suspension

Vehicles listed
CHEVROLET IMPALA2010, 2011, 2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20122552012-08-03. Suspension
12V3770002012-08-03. SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
20112852011-08-05. Steering
11V3980002011-08-05. STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
PI0281L2025-06-12. Service bulletin. This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody component corrosion with customers.
16-NA-1092025-02-28. Service bulletin. This service bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the steering gear due to seeing grease or sealant on certain locations on the gear.
04-06-01-029K2024-12-04. Service bulletin. This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
05-03-08-002J2024-09-20. Service bulletin. This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
05-03-08-002J2024-09-20. Service bulletin. This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
15-00-89-004G2024-05-15. Service bulletin. This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
15NA0902024-02-12. Service bulletin. Power Steering Cooling Lines and/or Engine Oil Cooler Line
PIT5214F2023-12-18. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer?s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.
15NA0902023-12-11. Service bulletin. Power Steering Cooling Lines and/or Engine Oil Cooler Line
PIT52142023-12-04. Service bulletin. GM TAC Support of Vehicle Vibration Complaints.