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Service bulletin A17-042

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10108884
Published by NHTSA2017-07-31
Manufacturer's numberA17-042
Manufacturer's date2017-06-20
NHTSA componentPOWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER; POWER TRAIN:AUTOMATIC TRANSMISSION; POWER TRAIN

NHTSA's summary

Service bulletin - A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder and the transmission is not damaged by this judder.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Transmission and driveline, Automatic transmission, Torque converter

Vehicles listed
HONDA CROSSTOUR2013, 2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
AVE021420189012018-02-26. Service bulletin. Dealer message - Every Service Bulletin requires you to take an HDS snap shot and use the job aid or Tech2Tech to confirm the judder/shudder is coming from the torque converter.
A16-0022017-08-25. Service bulletin. Service bulletin - The starter grinds or spins at startup. The clearance between the starter motor gear and the torque converter ring gear is not optimal.
Service Bulletin2017-08-15. Service bulletin. Service bulletin - The MIL comes on with DTC P2176 (throttle actuator control system idle position not learned). The PCM misinterprets the throttle position sensor signals and sets DTC P2176.
A17-0412017-07-31. Service bulletin. Service bulletin - A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder and the transmission was not damaged by this judder.
A16-0622017-07-31. Service bulletin. Service bulletin - This bulletin is replaced by 17-041, 2013?15 Crosstour V6: Judder from the Torque Converter Lock-Up Clutch
A160622016-11-25. Service bulletin. SERVICE BULLETIN - A JUDDER FROM THE TORQUE CONVERTER LOCK-UP CLUTCH MAY BE FELT WHILE DRIVING BETWEEN 20 AND 60MPH. THE PROBLEM IS TYPICALLY DIAGNOSED AS A BAD TORQUE CONVERTER. AMERICAN HONDA INVESTIGATED THE JUDDER AND FOUND THAT THE TORQUE CONVERTER WAS NOT CAUSING THE JUDDER; RATHER, IT WAS CAUSED BY DETERIORATED TRANSMISSION FLUID.