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Service bulletin SSM71960

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10102421
Published by NHTSA2017-06-02
Manufacturer's numberSSM71960
Manufacturer's date2014-09-04
NHTSA componentLATCHES/LOCKS/LINKAGES:DOORS:LATCH

NHTSA's summary

"ISSUE: DOOR LOCK CAP COVER IS EITHER LOOSE OR ADRIFT. CAUSE: POSSIBLE BREAKAGE ON FITMENT"

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Latches and locks, Door latch

Vehicles listed
LAND ROVER RANGE ROVER EVOQUE2012, 2013, 2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM760092023-07-11. Service bulletin. A customer may report that the front or rear door latch does not operate as expected.
SFCC_JUN2023_462023-07-10. Service bulletin. A customer may report that the front or rear door latch does not operate as expected.
SSM732962017-06-14. Service bulletin. DOOR HANDLES ARE BEING RETURNED INCOMPLETE OR DISMANTLED
SSM722412017-06-07. Service bulletin. "ISSUE: EXTERIOR DOOR HANDLE KEYLESS LOCKING SENSOR DOES NOT OPERATE WHEN TOUCHED. CAUSE: QUALITY ISSUE WITH THE EXTERIOR DOOR HANDLE SENSOR."
SSM721312017-06-06. Service bulletin. "ISSUE: DOOR LOCK FUNCTIONALITY CAUSE: JLR ENGINEERING ARE CURRENTLY INVESTIGATING SIDE DOOR LATCH CONCERNS AND THEREFORE WOULD APPRECIATE MORE INFORMATION TO AID INVESTIGATIONS. KNOWN ISSUES HAVE BEEN RESOLVED AND ASSURED VINS FOR EFFECTED MODELS ARE: EVOQUE: H021033(15MY), H920134 (PUNE) DISCOVERY 4 A756425 FREELANDER2: H432120, H911856 (PUNE)"
SSM719222017-06-01. Service bulletin. "ISSUE RANGE ROVER EVOQUE AND RANGE ROVER L405 CUSTOMERS MAY REPORT THAT ONE OR MORE OF THE CHROME DOOR HANDLES HAVE BECOME PITTED IN APPEARANCE CAUSE PLATING PROCESS OUT OF SPECIFICATION CAUSING BLEMISHES ON THE OUTER SURFACE."
SSM-721312015-06-20. Service bulletin. LAND ROVER: INVESTIGATION CONCERNING THE FUNCTIONALITY OF THE SIDE DOOR LATCH, ON SOME VEHICLES. *PE