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Service bulletin SSM43055

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10096384
Published by NHTSA2017-03-25
Manufacturer's numberSSM43055
Manufacturer's date2010-01-08
NHTSA componentSEATS; SEATS:FRONT ASSEMBLY:POWER ADJUST

NHTSA's summary

"RE-ISSUED NOVEMBER 2014. ISSUE: SEAT MOVEMENT MAYBE RESTRICTED ON SOME VEHICLES THAT HAS THE SEAT MEMORY FUNCTION. CAUSE: IF AN OBSTRUCTION IS ENCOUNTERED WHILE THE SEAT IS IN MOTION, THE SEAT WILL STOP MOVING AND FURTHER MOVEMENT WILL BE RESTRICTED UNTIL THE SEAT HAS BEEN RESET."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Seats

Vehicles listed
JAGUAR XF2009, 2010, 2011, 2012, 2013, 2014, 2015
JAGUAR XK2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20082782008-08-07. Seats And Restraints

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SSM720222023-02-06. Service bulletin. Seat Module DTC diagnostic help - Seats not moving in one direction
SSM718272023-02-06. Service bulletin. Climate Controlled Seats Diagnosis & Testing
SSM679172022-12-05. Service bulletin. Vehicle seat memory module logs U1A4C 00
SSM430552022-05-31. Service bulletin. Restricted Seat Travel.
SSM742782019-03-25. Service bulletin. Seat height operates in increments and seat memory function will not work after replacement of seat height motor. Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note: that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
JTB00267NAS22017-04-05. Service bulletin. SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING. THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. IT MAY, OR MAY NOT, OCCUR DURING BRAKING.
JTB00426NAS12017-03-31. Service bulletin. "SITUATION: A 'CLICK' OR 'KNOCK' NOISE MAY BE EVIDENT FROM THE FRONT SEAT IN THE AREA OF THE DRIVER'S OR PASSENGER'S SHOULDERS. CAUSE: THIS MAY BE CAUSED BY THE END STOP BLOCK DIMENSION NOT BEING WITHIN TOLERANCE."
SSM430552017-03-28. Service bulletin. "RE-SSUED JANUARY 2015. ISSUE: SEAT MOVEMENT MAYBE RESTRICTED ON SOME VEHICLES THAT HAS THE SEAT MEMORY FUNCTION. CAUSE: IF AN OBSTRUCTION IS ENCOUNTERED WHILE THE SEAT IS IN MOTION, THE SEAT WILL STOP MOVING AND FURTHER MOVEMENT WILL BE RESTRICTED UNTIL THE SEAT HAS BEEN RESET."
JTB00396NAS12017-03-27. Service bulletin. "SITUATION: A 'CREAK' NOISE FROM THE BASE OF THE FRONT SEAT MAY BE EVIDENT. CAUSE: THIS MAY BE CAUSED BY INSUFFICIENT LUBRICANT DURING THE ASSEMBLY PROCESS."
SSM720222017-03-24. Service bulletin. "ISSUE: SEATS NOT MOVING IN ONE DIRECTION / ONE AXIS CAUSE: MOTOR CONNECTIONS NOT FULLY LATCHED"