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Service bulletin 02-002-16

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10076271
Published by NHTSA2016-07-07
Manufacturer's number02-002-16
Manufacturer's date2016-04-27
NHTSA componentSTEERING; SUSPENSION:FRONT

NHTSA's summary

Steering Wheel Off Center-Front Suspension The customer may describe the steering wheel is off center Test drive the vehicle “as is” before making any changes to confirm the steering wheel is off center. Refer to DealerCONNECT> TechCONNECT for the published Service Bulletin specific to diagnosing a “Steering Wheel Not Centered” condition. Was the steering wheel found to be off center? a. YES>>> Continue with the Repair Procedure Step #1. b. NO>>> This Bulletin does not apply. Use LOP (02-00-02-99) to close the active RRT.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Steering, Suspension

Vehicles listed
CHRYSLER TOWN AND COUNTRY2015, 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
91002292023-10-30. Service bulletin. LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
90037562022-10-24. Service bulletin. Rain light sensor Rain sense wipers do not operate: 1. Visual Inspection--> Check if the sensor is visually OK. (all the pins are OK) Check that the Connector is NOT loose (Sensor must get a voltage from 9V to 16V) 2. Functional Checks Rain--> Steering column switch is in auto mode (sensor is active) it is necessary to splash water on the sensitive surface of the sensor to trigger wipes. check the same for different sensitivities When the rain sensitivity is increased (for example from level 0 to level 1), as an acknowledgement a single wipe is seen. (This is not a phantom wipe) and this single wipe is not seen when the rain sensitivity is decreased (from higher level to lower level) Light--> Steering column switch is in auto mode (sensor is active) block the light coming on the sensor from outside of the vehicle (use a opaque object), the head lamps should be activated 3. If the sensor seems functional, it is ideal to remove the silicon gel pad from the sensor, replace it with the new silicon gel pad instead of replacing the whole sensor. When servicing the LRSM please replace the silicon gel pad with a new silicon gel pad (PN 68224945AA) instead of replacing the whole sensor.
31001212022-09-26. Service bulletin. Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under which replacement or repair of steering system components are required.
0500514REVA2022-09-26. Service bulletin. Steering Wheel And/Or Seat Vibration - Front Brake Rotors This bulletin involves inspecting the Julian date and if necessary, replacing the front brake rotors. The customer may describe a shake and/or vibration in the steering wheel and/or the seat while driving at highway speeds without the brakes applied. This vibration may be caused by out of balance front brake rotors.
02-006-172022-09-15. Service bulletin. Clunking or Popping Noise While Going Over Bumps This bulletin involves inspecting the front strut mounts and strut stems for damage and replacing if needed. Customers may experience a clunking or popping type noise while traveling over bumps or uneven road surfaces at slow speeds.
02-002-162022-09-15. Service bulletin. Steering Wheel Off Center This bulletin involves centering the steering wheel. The customer may describe the steering wheel is off center.
05154726A2022-09-15. Service bulletin. Gear Assy - Steering Rack & Pinion Electric
02007152022-08-22. Service bulletin. Steering Wheel Off Center.
02007152022-07-05. Service bulletin. Steering Wheel Off Center.
90043002020-10-26. Service bulletin. Cooler line, Power steering return The clips that hold the line to the core support are not available at this time and will need to be reused. Use care when opening and re-latching clip.