Service bulletin NTB-12-003

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10043267
Published by NHTSA	2012-03-09
Manufacturer's number	NTB-12-003
Manufacturer's date	2012-01-04
NHTSA component	STRUCTURE:BODY:ROOF AND PILLARS

NHTSA's summary

NISSAN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. SOME MODEL YEAR VEHICLES HAVE ISSUES WITH SOFT TOP ROOF CONDITIONS WHERE BY THERE ARE 5 SEPARATE SERVICE PROCEDURE FOR REPAIRS. *PE

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Body and frame

Vehicles listed
NISSAN MURANO	2011, 2012

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
NTB09-131C	2026-04-29. Service bulletin. CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
NTB09-131C	2026-04-29. Service bulletin. CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
NTB14-007D	2023-09-08. Service bulletin. CONVERTIBLE TOP PARTS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB13-028H	2023-03-07. Service bulletin. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB09-081J	2023-03-07. Service bulletin. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB14108	2021-05-10. Service bulletin. IF YOU CONFIRM: The edge on the right side of the soft top is fraying. ACTION: 1. Inspect the link of the right side storage lid hinge for a sharp edge. 2. Use emery cloth to smooth off the edge. - Use touch-up paint to cover up any bare metal. 3. Using a suitable tool, trim off the frayed material. - If the edge is worn too much, replace the soft top cover outer (soft top cover). - If the soft top cover needs to be replaced, refer to the Electronic Service Manual (ESM), section RF-Roof, for removal and installation. See this bulletin for further detail.
NTB14076	2021-05-10. Service bulletin. SERVICE INFORMATION This bulletin contains the procedure to replace the folding roof lower linkage assemblies (lower links) and the folding roof upper linkage assemblies (upper links). See this bulletin for further detail.
NTB14037	2021-05-10. Service bulletin. IF YOU CONFIRM The skylight glass, when opening the soft top, comes in contact with the rear seat?s headrests (for example, see Figure 1). - The soft top may not open any further once the skylight glass catches on the headrests. NOTE: It is normal for the headlining to contact and rub on the tops of the rear headrests when opening and closing the soft top. ACTION Adjust/lengthen the fourth bow pressure link(s). - Use the adjustment procedure in this bulletin?s SERVICE PROCEDURE starting on page 2. See this bulletin for further detail.
NTB14036	2021-05-10. Service bulletin. IF YOU CONFIRM The soft top has a loose fitting appearance (see example in Figure 1). - The pressure links are adjusted improperly. NOTE: The pressure links adjust the fourth bow, which is located between the skylight glass and rear window. - Figure 1a shows a soft top with proper fit. ACTION Adjust/shorten the fourth bow pressure link(s). - Use the adjustment procedure in this bulletin?s SERVICE PROCEDURE starting on page 2. See this bulletin for further detail.
NTB11012B	2021-05-10. Service bulletin. SERVICE INFORMATION If a CD/DVD Player incident is noted, a possible cause may be improper CD/DVD disc care, condition, or usage. This bulletin provides updated CD/DVD Player operation instructions to avoid potential incidents/customer concerns caused by improper care and usage of CD/DVD discs. To aid in solving customer concerns, use the guidelines in this bulletin when speaking to customers or inspecting incident vehicles. - Customers must not use discs that are warped, scratched, chipped, cracked, have abnormal edges or are otherwise damaged. Damaged or poor condition discs may cause the Player internal mechanism to jam or have optical pick-up errors. NOTE - Do not make a Warranty claim against a Player that will not play damaged or poor condition discs as described in this bulletin. See this bulletin for further detail.