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Service bulletin ITB-08-024A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10032305
Published by NHTSA2010-03-03
Manufacturer's numberITB-08-024A
Manufacturer's date2014-01-27
ReplacesITB-08-024-C
NHTSA componentAIR BAGS

NHTSA's summary

INFINITI: SRS PRECAUTIONS DURING SERVICE. INCLUDED IN THE RESTRAINTS SECTION OF THE ELECTRONIC SERVICE MANUAL (ESM) FOR EACH VEHICLE IS INFORMATION NECESSARY TO SERVICE THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) SAFELY. IMPROPER MAINTENANCE, INCLUDING INCORRECT REMOVAL AND INSTALLATION OF THE SRS, CAN LEAD TO A SERIOUS INJURY OR DEATH CAUSED BY UNINTENTIONAL ACTIVATION OF THE SRS. NO MODEL OR MODEL YEARS LISTED. *PE UPDATED 2/21/14. *PE

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Air bags

Vehicles listed
INFINITI EX352007
INFINITI EX352008, 2009, 2010
INFINITI FX2003 to 2010
INFINITI FX352001 to 2002
INFINITI FX352003, 2004, 2005, 2006, 2007, 2008, 2009
INFINITI FX452001
INFINITI FX452003, 2004, 2005, 2006, 2007, 2008
INFINITI G201990
INFINITI G201991, 1992, 1993, 1994, 1995, 1996
INFINITI G201997 to 1998
INFINITI G201999, 2000, 2001, 2002
INFINITI G352001 to 2002
INFINITI G352003, 2004, 2005, 2006, 2007, 2008, 2009
INFINITI G372007
INFINITI G372008, 2009, 2010
INFINITI I301995
INFINITI I301996, 1997, 1998, 1999, 2000, 2001
INFINITI I302002
INFINITI I352001
INFINITI I352002, 2003, 2004
INFINITI INFINITI1990 to 2003
INFINITI J301990 to 1992
INFINITI J301993, 1994, 1995, 1996, 1997
INFINITI J302000 to 2009
INFINITI M2001 to 2010
INFINITI M301987 to 1989
INFINITI M301990, 1991, 1992
INFINITI M301993 to 1996
INFINITI M352001 to 2005
INFINITI M352006, 2007, 2008, 2009, 2010
INFINITI M452001 to 2002
INFINITI M452003, 2004
INFINITI M452005
INFINITI M452006, 2007, 2008, 2009, 2010
INFINITI Q451987 to 1989
INFINITI Q451990, 1991, 1992, 1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006
INFINITI QX41997, 1998, 1999, 2000, 2001, 2002, 2003
INFINITI QX42004 to 2009
INFINITI QX562001 to 2002
INFINITI QX562004, 2005, 2006, 2007, 2008, 2009, 2010

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20211182021-03-05. Airbag
21V1390002021-03-04. AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION; AIR BAGS:FRONTAL
20200032020-01-10. Airbag
20V0080002020-01-09. AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
20170542017-02-03. Airbag
17V0680002017-02-02. AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
20170232017-01-12. Airbag
17V0280002017-01-10. AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
20162552016-05-25. Airbag
16V3490002016-05-24. AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
ITB03-068A2026-05-30. Service campaign. Voluntary Service Campaign ID # P3156 is no longer active. · Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID # P3156. · Discard all previous versions of ITB03-068.
ITB19-024D2024-10-22. Service bulletin. DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
ITB19-024B2022-05-20. Service bulletin. DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB00031D2021-05-10. Service bulletin. SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
ITB08024C2021-05-10. Service bulletin. SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
ITB130272021-05-10. Service bulletin. SERVICE INFORMATION: If the BCM in an Applied Vehicle is replaced for any reason and not configured correctly, the following issue may occur - When the driver door is opened, the convertible top opens. When replacing a BCM, make sure to - Follow information in the appropriate Service Manual - Use CONSULT-III plus to perform configuration - Select the correct vehicle in CONSULT-III plus - Confirm the VIN is correct (matches the vehicle) in CONSULT-III plus - Select/install the correct configuration
RETAILER SUPPORT2020-12-08. Service bulletin. The information below has been updated to include the INFINITI specific mail volume.
RETAILER SUPPORT2020-12-08. Service bulletin. Subject: INFORMATION – Takata Recall - Owner Re-notification via UPS and U.S. Mail Details Summary: Starting this week INFINITI is initiating a special delivery re-notification mailing to owners affected by the Takata recall. These 125,383 mailings will occur via United Parcel Service in a UPS Ground envelope and a label with the words “URGENT SAFETY RECALL” in red. Owners residing in Alaska, Hawaii, or using a P.O. Box as their primary address will receive a certified proof of delivery mail from the postal service. Because of COVID-19 recommended practices, owner signatures will be waived, but the special delivery is intended to capture owners’ attention and signal the importance of this repair. These re-notifications, in English and Spanish, will urge clients to contact their retailer for a free recall remedy as soon as possible! INFINITI expects this targeted outreach activity to motivate a higher percentage of clients to complete the Takata recall. Similar initiatives for other manufacturers have seen a significant jump in response rates and completed repairs in the following weeks. We need retailer support to make this effort successful! This notice is being sent to make retailers aware of this mailing initiative so they can prepare their staff to help drive completions, consider any additional outreach, and respond to any questions that arise regarding the legitimacy and urgency of the special notification. What Retailers Should Do: 1.Retailers should stock the necessary parts and make efforts to support the repairs as quickly as possible. INFINITI requests same day or week appointments as much as possible and offer Takata recall services on weekends too if your service department is open. 2.If possible, offer mobile service. Each mobile repair is eligible for $100 incentive on top of parts and labor. Refer to Takata campaign announcements for additional details.
Infiniti General2020-12-08. Service bulletin. INFINITI Owner Letter
Infiniti USA Q42019-02-19. Service bulletin. Subject: Takata Completion Objectives for Q4 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: - 2001 I30 - 2002-04 I35 - 2003-08 FX - 2002-03 QX4 - 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS around the middle of February. At the time of monthly updates, we reassign owner lists based on retailer buy/sells. We anticipate having this automated within DBS by the end of the fiscal year. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this week informing regional personnel of the requirements for bonus payout in Q4. The Q4 objective is based on the average number of repairs in Q3 multiplied by the number of service days in Q4 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers. Regional personnel can access current completions via the tableau Takata tracker (https://tableau.na.nissan.biz/#/site/SLSMKG/views/TakataCampaignReport/TakataCampaign?:iid=1). Q4 objectives will be updated in the tableau Takata tracker by the end of the week, but current overall completion rates are included above.