NHTSA recall 25V472000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 25V472000 |
| Manufacturer's number | 20C |
| Manufacturer | Chrysler (FCA US, LLC) |
| Reported | 2025-07-17 |
| Owners notified | 2025-09-05 |
| Component | SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT |
| Units potentially affected | 121398 |
| Part numbers | See attached document referenced above for the head restraint assembly part numbers. |
| Report | Quarterly report 4, for 2026 quarter 2 |
|---|---|
| Filed with NHTSA | 2026-07-16 |
| Vehicles in the campaign | 121398 |
| Reported remedied | 72365 (59%) |
| Reported unreachable | 1573 |
| Reported removed | 2075 |
These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
What can happen
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
The remedy
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
| 2023 JEEP GRAND CHEROKEE | Built from 2023-05-16. |
|---|---|
| 2024 JEEP GRAND CHEROKEE | Built to 2024-05-02. |
| 2023 JEEP GRAND CHEROKEE L | Built from 2023-05-16. |
| 2024 JEEP GRAND CHEROKEE L | Built to 2024-01-30. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| 08-274-26 | 2026-07-18. Service bulletin. Power Folding Seat Wire Harness Pinched Customers may experience one or more of the following: SYMPTOM: ● Battery is depleted. NOTE: Battery depletion may be due to a pinched power folding seat wire harness behind the left quarter panel by the cargo tie down fastener. ● Loss of function of the rear folding seats. ● Rear folding seat behavior is not functioning as expected. This bulletin involves repairing a pinched power folding seat wire harness behind the left quarter panel. |
|---|---|
| S2608000028 | 2026-06-18. Service bulletin. Intermittent Operation of the Third Row Power Seat, 12volt Battery Drain |
| S2608000015 | 2026-03-25. Service bulletin. Memory Seat Does Not Work There Is No Response from The Seat While Pressing the Memory Seat Profiles from the Switch Diagnostic Trouble Code (DTC) B1D9B-54- Seat Horizontal Front Stop Not Learned-Missing Calibration |
| 109157 | 2025-12-23. Service bulletin. ARMREST - REAR DOOR TRIM |
| S2508000107 | 2025-12-17. Service bulletin. Comfort Seat Module (CSM) or Comfort Steering Wheel Module (CSWM) do Not Operate |
| 106343 | 2025-08-06. Service bulletin. HEADREST - SECOND ROW |
| S2324000003 REV.C | 2025-05-07. Service bulletin. "Heated Seats Turn off After Approximately 20 Minutes When Set to Max Setting" |
| S2123000084 REV.A | 2025-03-05. Service bulletin. 1st Row Seat Belt Retractor D-Ring Is Binding And Not Able To Rotate |
| S2310000003 | 2025-01-07. Service bulletin. The customer may experience an airbag light on or seat belt chime when buckled. |
| 101790 | 2025-01-06. Service bulletin. BUCKLE ASSY - BUCKLE ASSYS/BELT |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.