NHTSA recall 23V724000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 23V724000 |
| Manufacturer's number | SC287 |
| Manufacturer | Kia America, Inc. |
| Reported | 2023-10-26 |
| Owners notified | 2023-12-21 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL); ELECTRICAL SYSTEM:SOFTWARE |
| Units potentially affected | 6262 |
| Part numbers | 44500-18410, 44500-18400 |
| Report | Annual report 1, for 2025 quarter 4 to 2026 quarter 3 |
|---|---|
| Filed with NHTSA | 2026-10-14 |
| Vehicles in the campaign | 6262 |
| Reported remedied | 3740 (59%) |
| Reported unreachable | 514 |
| Reported removed | 295 |
These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Kia America, Inc. (KIA) is recalling certain 2015-2019 Soul EV vehicles. The parking mechanism may be damaged, which can result in unintended vehicle movement when the gear shift lever is in the Park 'P' position and the parking brake is not applied while the vehicle is powered on.
What can happen
Unintended vehicle movement can increase the risk of a crash.
The remedy
Dealers will update the electronic control unit software, free of charge. Owner notification letters were mailed December 21, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC287. This recall expands and replaces recall number 20V-389. Vehicles previously repaired under 20V-389 will need to have the new remedy completed.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
| 2015 KIA SOUL EV | Listed as a series or trim of this model. |
|---|---|
| 2016 KIA SOUL EV | Listed as a series or trim of this model. |
| 2017 KIA SOUL EV | Listed as a series or trim of this model. |
| 2018 KIA SOUL EV | Listed as a series or trim of this model. |
| 2019 KIA SOUL EV | Listed as a series or trim of this model. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Investigated as RQ23005
This recall followed 1 NHTSA investigation. An investigation is NHTSA looking into a possible defect. It is not a finding that a defect exists, and it does not say that any one vehicle is affected.
| RQ23005 | Recall query, opened 2023-09-10, closed 2024-01-16. Vehicle Rollaway. POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL. |
|---|
From NHTSA's investigation file, as of 2026-10-19. The JSON has NHTSA's summary of each.
Bulletins for the same vehicles and component
| PI2002B_TSB_R1 | 2020-11-03. Service bulletin. TSB - PRODUCT IMPROVEMENT CAMPAIGN: NU 2.0L GDI - KNOCK SENSOR DETECTION SYSTEM (KSDS) ECU UPGRADE (PI2002B) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information related to a software update to the Engine Control Unit (ECU) to install the Knock Sensor Detection System (KSDS) in order to protect the engine from excessive connecting rod bearing damage. |
|---|---|
| PI2002B_OWNR | 2020-09-03. Service bulletin. PRODUCT IMPROVEMENT - Owner Letter - This document is the notice to customers advising them of the Product Improvement Campaign to update the ECU in their vehicles. Kia Motors America, Inc. is conducting an important Product Improvement Campaign to perform a software update on 2014-2016 MY Soul vehicles equipped with 2.0L Gasoline Direct Injection (“GDI”) engines to protect the engine from excessive connecting rod bearing damage. The update will be done free of charge and will only involve the addition of newly developed computer software for the Engine Control Unit (“ECU”). |
| PI2002B_QA | 2020-09-03. Service bulletin. PRODUCT IMPROVEMENT - QA document which contains frequently asked questions regarding a campaign. |
| PI2002B_DSM | 2020-09-03. Service bulletin. PRODUCT IMPROVEMENT - Dealer Service Manager Letter - This document is the notice to the dealer service managers advising them that Kia is conducting a Product Improvement Campaign to perform a software update to the Engine Control Unit (ECU) to protect the engine from excessive connecting rod bearing damage on 2014~2016 MY Soul vehicles equipped with the 2.0-liter GDI engine, manufactured from July 21, 2013 through August 11, 2016. |
| PI2002B_DP | 2020-09-03. Service bulletin. PRODUCT IMPROVEMENT - Dealer Principal Notice - This document is the notice to the Dealer Principals advising of the Product Improvement Campaign to perform a software update to the Engine Control Unit (ECU) to protect the engine from excessive connecting rod bearing damage on 2014~2016 MY Soul vehicles equipped with the 2.0-liter GDI engine, manufactured from July 21, 2013 through August 11, 2016. |
| TSBENG164_R2 | 2018-08-06. Service bulletin. TSB - ECU UPGRADE ? DTC P0441 LOGIC IMPROVEMENT - This bulletin has been revised and is no longer a Service Action. bulletin provides information related to the Engine Control Unit (ECU) software upgrade for some 2012-2016MY Rio (UB), 2014-2016MY Soul (PS), and 2012-2013MY Soul (AM) vehicles, which may have a malfunction indicator light (MIL) ON with DTC P0441: Evaporative Emissions System Incorrect Purge Flow. |
| TSBELE140_R1 | 2018-08-06. Service bulletin. TSB - SERVICE ACTION: BATTERY MANAGEMENT SYSTEM (BMS)LOGIC IMPROVEMENT (SA302) - This bulletin has been revised to include additional information. This bulletin provides information related to the Battery Management System (BMS) software upgrade to improve the battery monitoring logic on some 2017MY Soul EV (PS EV) vehicles, produced from July 11, 2016 through June 21, 2017. |
| TSBELE091R3 | 2017-12-22. Service bulletin. TSB - IDENTIFYING HEAD UNIT SOFTWARE VERSION FOR DIRECT EXCHANGE - This bulletin provides the procedure on how to identify and record the head unit software level on various head unit platforms and generations. |
| TSB-ELE091R1 | 2017-08-31. Service bulletin. TSB: IDENTIFYING HEAD UNIT SOFTWARE VERSION FOR DIRECT EXCHANGE - Identifying Head Unit Software Version For Direct Exchange (ELE091) (Rev 1) - This bulletin provides the procedure on how to identify and record the head unit software level on various head unit platforms and generations. This procedure will now be required when ordering head units through the Direct Exchange Program (see Parts Bulletin 91-961-0005). |
| TSBELE134 | 2017-08-25. Service bulletin. TSB: SERVICE ACTION: ECU UPGRADE: BMS (BATTERY MANAGEMENT SYSTEM) LOGIC IMPROVEMENT (SA297) - This bulletin provides information related to the BMS (Battery Management System) software upgrade for some Soul EV (PS EV) vehicles produced from July 15, 2014 through May 15, 2016, which may experience an inoperative reserved climate control system (set climate pre-conditioning times) when the vehicle is stored at low temperatures without power-on for a certain period of time. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.