NHTSA recall 23V298000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 23V298000 |
| Manufacturer's number | SC270 |
| Manufacturer | Kia America, Inc. |
| Reported | 2023-04-26 |
| Owners notified | 2023-05-26 |
| Component | ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL |
| Units potentially affected | 108936 |
| Part numbers | Telluride: 94051-S9000, Sportage Hybrid/Plug-In Hybrid:94003-CH000, Sportage: 94003-P1000, Sportage:94003-DW000, Soul: 94023-K0000, Niro Hybrid/Plug-In Hybrid: 94003-AT000, Niro Hybrid/Plug-In Hybrid: 94001-AT100, Niro Hybrid/Plug-In Hybrid: 94001-AT000 |
| Report | Annual report 1, for 2025 quarter 2 to 2026 quarter 1 |
|---|---|
| Filed with NHTSA | 2026-04-20 |
| Vehicles in the campaign | 108936 |
| Reported remedied | 99596 (91%) |
| Reported unreachable | 2305 |
| Reported removed | 530 |
These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 1, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."
What can happen
A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
The remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
| 2023 KIA NIRO | |
|---|---|
| 2023 KIA NIRO PHEV | Listed as a series or trim of this model. |
| 2023 KIA SOUL | |
| 2023 KIA SPORTAGE | |
| 2023 KIA SPORTAGE HYBRID | Listed as a series or trim of this model. |
| 2023 KIA SPORTAGE PHEV | Listed as a series or trim of this model. |
| 2023 KIA TELLURIDE |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| TSB_ELE328 | 2024-04-03. Service bulletin. TECHNICAL SERVICE BULLETIN: CLUSTER SOFTWARE LOGIC IMPROVEMENT FOR LOWER THAN ACTUAL FUEL LEVEL INDICATION - This bulletin provides information to upgrade the software on the instrument cluster 'CLU' on some 2023-2024MY Telluride (ON) vehicles equipped with a 12.3" in. TFT display, produced from September 15, 2022 through July 18, 2023, which may intermittently show a lower fuel level than what is actually remaining in the vehicle upon starting the engine after refueling. |
|---|---|
| TSB_ELE272 | 2022-12-23. Service bulletin. TECHNICAL SERVICE BULLETIN: SERVICE ACTION: CLUSTER LOGIC IMPROVEMENT FOR ADAS ALERT VOLUME CHANGE (SA517) - This bulletin provides the procedure to update the software logic of the Cluster (CLU) system on some 2023MY vehicles to allow the Advanced Driver Assistance System (ADAS) default alert volume to be changed. Kia is requesting the completion of this Service Action on all affected vehicles in dealer stock, prior to delivery. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.