NHTSA recall 21V712000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 21V712000 |
| Manufacturer's number | 21S42 |
| Manufacturer | Ford Motor Company |
| Reported | 2021-09-14 |
| Owners notified | 2021-10-29 |
| Component | VISIBILITY:FIXED PANARAMIC ROOF/SKY LIGHT ASSEMBLY |
| Units potentially affected | 13544 |
| Part numbers | WSS-M2G316-B4, WSS-M33J10 –A5, WSS-M33J10 –A3, WSS-M33J10 –A2, WSS-M33J10 –A4, WSS-M33J10 –A1 |
| Report | Annual report 2, for 2024 quarter 4 to 2025 quarter 3 |
|---|---|
| Filed with NHTSA | 2025-10-28 |
| Vehicles in the campaign | 13544 |
| Reported remedied | 11479 (84%) |
| Reported unreachable | 12 |
| Reported removed | 25 |
These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The vehicle's panoramic roof glass panel may not have been properly bonded to the vehicle, which could allow it to detach.
What can happen
A roof panel that separates from a vehicle can become a road hazard, increasing the risk of a crash or injury.
The remedy
Dealers will apply additional urethane adhesive, free of charge. Owner notification letters were mailed October 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S42.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
| 2021 FORD MUSTANG MACH E |
|---|
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| SSM 55008 | 2026-07-20. Service bulletin. Some 2021-2026 Ford vehicles may exhibit inoperative heated/cooled seats, heated steering wheel and/or front/rear defrost features after a remote start is performed through the Ford mobile application or with the key fob. Customers may also experience heated/cooled seats, heated steering wheel and/or front/rear defrost features turning on in unexpected conditions such as during warmer weather. These features will operate normally when commanded in the center display screen. This may be due to the customer not setting up their "Climate Settings" through the Ford mobile application. To correct this condition, inform the customer they should perform a remote start from the Ford mobile application and then adjust the "Climate Settings" in the Ford mobile application as desired. These settings only need to be set once and will persist through subsequent remote starts. Heated and cooled seats will be set to Level 2 when turned ON via "Climate Settings" in the Ford mobile application during a remote start event. This is normal operating characteristic. This condition does not affect vehicle durability and no a |
|---|---|
| SYNC-25.1.7.10.1 MachE | 2026-02-25. Over-the-air update. 25S49 Recall Remedy: -Infotainment software update to address frozen screens |
| TSB 24-2230 | 2024-07-29. Service bulletin. This article supersedes TSB 24-2002 to update the symptom, production fix date and the service procedure. Some 2021-2024 Mustang Mach-E vehicles built on or before 09-Jul-2024 may exhibit a wind noise from the exterior mirrors/A-pillar area when driving between 25 mph-40 mph (32 km/h-64 Km/h). This may be due to poor sealing of the lower mirror foam and the glass top run foam. To correct this condition, follow the Service Procedure to install new lower inner foam and the glass top run foam. |
| TSB 24-2002 | 2024-02-06. Service bulletin. Some 2021-2023 Mustang Mach-E vehicles built on or before 04-Dec-2023 may exhibit a wind noise from the exterior mirrors/A-pillar area when driving at or above 40 mph (64 km/h). This may be due to poor sealing of the lower mirror foam and the glass top run foam. |
| TSB 23-2088 | 2023-04-04. Service bulletin. Some 2021-2023 Mustang Mach-E vehicles may exhibit a lack/loss of heat and/or windshield interior fogging while driving during freezing temperatures. This may be due to the heating ventilation and air conditioning (HVAC) control module software. To correct the condition, follow the Service Procedure to update the HVAC control module software. |
| 22B28 | 2023-01-06. Service bulletin. Ensure your vehicle is providing optimal output from its heating system, we have developed a software update to improve the heating capability, defrost and defog performance when exterior temperatures are at or below -15C/5F. |
| OTA 22B28 | 2022-11-04. Service bulletin. Customer Satisfaction Program 22B28 for 2021-2022 Model Year Mustang Mach-E vehicles is now available. Quality Improvements Include: Improved HVAC system heat capability when exterior temps are at or below -15 C/5 F |
| TSB 22-2182 | 2022-05-12. Service bulletin. Some 2021-2022 Mustang Mach-E vehicles may exhibit a lack/loss of heat while driving during freezing temperatures. This may be due to the heating ventilation and air conditioning (HVAC) control module software. To correct the condition, follow the Service Procedure to update the HVAC software. |
| SSM 50645 | 2022-04-13. Service bulletin. Some 2021-2022 Mustang Mach-E vehicles may exhibit a lack/loss of heat while driving during freezing temperatures. The Workshop Manual, Section 412-00 pinpoint test J has been updated to aid in proper diagnosis. This may be due to the heating ventilation and air conditioning control (HVAC) module software. Recommend the customer to use AUTO Mode and adjust the temperature to maximize heater performance. This does not affect vehicle durability and no additional diagnosis or service is required at this time. Inform customers they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in late April 2022. Replacement or reprogramming of the HVAC will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available. |
| TSB 21-2369 | 2021-11-02. Service bulletin. Some 2021 Mustang Mach-E vehicles built on or before 15-Feb-2021 may exhibit a wind noise turbulence noise at the top of the windshield when travelling above 45 mph (72 km/h). This may be due to the underflush condition of the windshield to glass roof at the top header area being greater than maximum spec of 4.4 mm. To correct the condition, follow the Service Procedure to install the weather strip/moulding. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.