NHTSA recall 21V354000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 21V354000 |
| Manufacturer's number | 2021050012 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Reported | 2021-05-14 |
| Owners notified | 2021-06-28 |
| Component | BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; ELECTRICAL SYSTEM:SOFTWARE |
| Units potentially affected | 343191 |
| Part numbers | A2479043100, A2479042800, A2479042700, A2479042600, A2479042400, A2479042200, A2479042100, A2479041900, A2479041700, A2479041400, A1679048900, A1679048500, A1679048200, A1679040201 |
| Report | Annual report 3, for 2025 quarter 2 to 2026 quarter 1 |
|---|---|
| Filed with NHTSA | 2026-04-23 |
| Vehicles in the campaign | 343191 |
| Reported remedied | 331311 (96%) |
| Reported unreachable | 0 |
| Reported removed | 0 |
These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 1, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
What can happen
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
The remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2019 MERCEDES-BENZ A 220 | |
|---|---|
| 2020 MERCEDES-BENZ A 220 | |
| 2021 MERCEDES-BENZ A 220 | |
| 2020 MERCEDES-BENZ AMG A35 | |
| 2021 MERCEDES-BENZ AMG A35 | |
| 2020 MERCEDES-BENZ AMG CLA35 | |
| 2021 MERCEDES-BENZ AMG CLA35 | |
| 2020 MERCEDES-BENZ AMG CLA45 | |
| 2021 MERCEDES-BENZ AMG CLA45 | |
| 2021 MERCEDES-BENZ AMG CLS53 | |
| 2021 MERCEDES-BENZ AMG E53 | |
| 2021 MERCEDES-BENZ AMG E63S | |
| 2021 MERCEDES-BENZ AMG GLA35 | |
| 2021 MERCEDES-BENZ AMG GLA45 | |
| 2021 MERCEDES-BENZ AMG GLB35 | |
| 2020 MERCEDES-BENZ AMG GLC43 | |
| 2021 MERCEDES-BENZ AMG GLC43 | |
| 2020 MERCEDES-BENZ AMG GLC63 | |
| 2021 MERCEDES-BENZ AMG GLC63 | |
| 2021 MERCEDES-BENZ AMG GLE53 | |
| 2021 MERCEDES-BENZ AMG GLE63 S | |
| 2021 MERCEDES-BENZ AMG GLS63 | |
| 2021 MERCEDES-BENZ AMG GT43 | Listed as a series or trim of this model. |
| 2021 MERCEDES-BENZ AMG GT53 | Listed as a series or trim of this model. |
| 2021 MERCEDES-BENZ AMG GT63 | Listed as a series or trim of this model. |
| 2021 MERCEDES-BENZ AMG GT63S | Listed as a series or trim of this model. |
| 2020 MERCEDES-BENZ CLA 250 | |
| 2021 MERCEDES-BENZ CLA 250 | |
| 2021 MERCEDES-BENZ CLS 450 | |
| 2021 MERCEDES-BENZ E 350 | |
| 2021 MERCEDES-BENZ E 450 | |
| 2021 MERCEDES-BENZ GLA 250 | |
| 2020 MERCEDES-BENZ GLB 250 | |
| 2021 MERCEDES-BENZ GLB 250 | |
| 2020 MERCEDES-BENZ GLC 300 | |
| 2021 MERCEDES-BENZ GLC 300 | |
| 2020 MERCEDES-BENZ GLC 350 E | |
| 2020 MERCEDES-BENZ GLE 350 | |
| 2021 MERCEDES-BENZ GLE 350 | |
| 2020 MERCEDES-BENZ GLE 450 | |
| 2021 MERCEDES-BENZ GLE 450 | |
| 2020 MERCEDES-BENZ GLE 580 | |
| 2021 MERCEDES-BENZ GLE 580 | |
| 2020 MERCEDES-BENZ GLS 450 | |
| 2020 MERCEDES-BENZ GLS 580 4MATIC | |
| 2021 MERCEDES-BENZ GLS450 | |
| 2021 MERCEDES-BENZ GLS580 | |
| 2021 MERCEDES-BENZ MAYBACH GLS600 |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| LI54.65-P-080132 | 2026-05-14. Service bulletin. Complaint 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist Inoperative" on Instrument Cluster 5. Cameras 6. Other Park Topics Cause Various root causes Remedy See attached diagnostic guide. |
|---|---|
| LI54.65-P-080132 | 2026-01-31. Service bulletin. Complaint 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist Inoperative" on Instrument Cluster 5. Cameras 6. Other Park Topics Cause Various root causes Remedy See attached diagnostic guide. |
| OTA-24240201 | 2024-03-04. Service bulletin. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY20-23 A-Class, C-Class, CLA, CLS, E-Class, GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class (177, 205, 118, 257, 213, 238, 247, 253, 167, 290, 217, 222 platform) vehicles, the communication module system software does not correspond with the latest series production configuration. The communication module will receive an OTA update to improve the system stability and allow for better accessibility of Mercedes me services. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit. All customers have been mailed a letter informing them of this OTA software update. |
| NCU-HU SW Update | 2023-09-01. Service bulletin. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2018-2023 C-Class, EQE, EQE SUV, EQS, EQS SUV, GLC, GLE and S-Class (206, 295, 294, 297, 296, 254, 167 and 223 platform) vehicles, the communication module software does not correspond with the latest series production configuration. The update is free of charge and will be carried out in the background. The installation will eliminate software errors for a better entertainment experience. The update will show after the ignition has been cycled. MBUSA will conduct an OTA service campaign. A workshop visit for the customer is not required since remote software updates are automatically downloaded and installed in the customer’s vehicle. The OTA may be validated as successful on the customer’s Mercedes Me connect app under “Over-the-Air Vehicle Updates” as “Update for the communication module”. If the OTA is successful it will show a green “installed” and date of installation in the Over-the-Air update section. |
| LI46.15-P-063353 | 2022-08-04. Service bulletin. Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams. 1. Steering column height adjustment transmission 2. Seat control unit software Remedy There are 2 repair procedures to follow depending on vehicle (differentiated according to model and vehicle manufacturing date) 1. Replace repair kit for steering column height adjustment 2. Perform software update of driver's seat control unit |
| LI2700P073124 | 2022-01-03. Service bulletin. Model series 190.4 Anti-theft alarm activates without obvious cause. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.