NHTSA recall 19V769000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 19V769000 |
| Manufacturer's number | FL-835 |
| Manufacturer | Daimler Trucks North America LLC |
| Reported | 2019-10-25 |
| Owners notified | 2019-11-27 |
| Component | STEERING |
| Units potentially affected | 1331 |
| Report | Quarterly report 8, for 2021 quarter 3 |
|---|---|
| Filed with NHTSA | 2021-10-22 |
| Vehicles in the campaign | 1331 |
| Reported remedied | 1124 (84%) |
| Reported unreachable | 0 |
| Reported removed | 0 |
These are the manufacturer's totals for the whole campaign at the end of 2021 quarter 3, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Western Star 4700 vehicles. The steering shaft may have been improperly installed, potentially causing a loss of connection between the steering wheel and front axle wheels.
What can happen
This loss of connection would result in a loss of steering control, increasing the risk of a crash.
The remedy
DTNA will notify owners and dealers will inspect the vehicles, correcting the steering shaft installation, as necessary, free of charge. The recall began November 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-835.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2020 WESTERN STAR 4700 | Built 2019-01-04 to 2019-10-04. |
|---|
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| PB33-005-WST | 2025-07-08. Service bulletin. Parts Bulletin for Tie Rod Assembly Part Breakdown |
|---|---|
| SS778-WST | 2025-01-29. Other. Service Solution for Power Steering Reservoir Fill Cap Venting |
| TechTalk7155 | 2021-02-03. Service bulletin. Tech Talk discussion on 2020 Western Star, TRW Power Steering Whine. |
| CALShackle | 2021-01-28. Service bulletin. Customer Advisory Letter for Threaded Pin and Bushing. Western Star Trucks built in 2020 with threaded pins and bushings have been found with loose shackles on the rear of the steering axle suspension. The pins are seizing from lack of lube causing the shackle to rotate on the pin. |
| WP20-018R | 2020-12-12. Service bulletin. Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply. |
| WP20-018 | 2020-12-12. Service bulletin. Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply. |
| TechTalk4725 | 2020-09-30. Service bulletin. Tech Talk discussion about power steering fluid. |
| SBW54-074REV | 2020-03-25. Service bulletin. Revision for Service Bulletin for Western Star 5700 Pana-Pacific 540 Radio Controls Not Operating Normally. This bulletin replaces the version dated 02/07/2020. Pana-Pacific DEA540 radios (A22-74389-000, A22-77161-000) may cease to respond to volume control settings from the steering wheel switches or the controls on the radio faceplate, resulting in erratic volume control. Information about the firmware version this SB applies to has been included, the 4700 was added to the model list, and part numbers have been corrected. |
| CAL WS 46-001 | 2019-09-07. Service bulletin. Customer Advisory Letter for Steering Column Pinch Bolt Inspection |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.