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Service bulletins for the 2014 Subaru XV CrossTrek

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

304 on file from NHTSA, as of 2026-10-19.

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Bulletins, newest first
17-17-13R2018-05-29. Service bulletin. AIR BAGS; ELECTRICAL SYSTEM; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. NOTE: The Airbag systems used on previous and current WRX, STI and Tribeca models are NOT equipped with EDR functionality. This Bulletin provides information regarding Event Data Recorder (EDR) functionality which has been incorporated into the airbag system. The function of the EDR is best explained using the following statements found in the vehicle Owner?s Manual: ?This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations such as an airbag deployment or hitting a road obstacle, data that will assist in the understanding how a vehicle?s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: ? How various systems in your vehicle were operating; ? Whether or not the driver and passenger safety belts were buckled/fastened; ? How far (if at all) the driver was depressing the accelerator and/or brake pedal; ? How fast the vehicle was traveling. This data can help provide a better understanding of the circumstances in which crashes and injuries occur.
07-134-182018-04-16. Service bulletin. EQUIPMENT:ELECTRICAL. This Service Information bulletin provides a new troubleshooting chart to use when diagnosing a DTC B1760 related to the Occupant Detection System (ODS). Following these diagnostic steps will help avoid unnecessary ODS sensor / seat cushion assembly replacement
01-168-09R2018-04-02. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the Subaru Lock Information web-site.
10-83-15R2018-04-02. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. Models with Manual HVAC Systems only. This Service Information bulletin provides precautions to use when removing the HVAC control panel to prevent damaging the blower fan speed switch. When removing the control panel, if the fan speed switch wiring harness is pulled taught or becomes stressed, the switch may be damaged. If the connector (lower) portion of the switch becomes separated from the switch body even slightly (see Fig. 1 on page 2), the HVAC control panel assembly must be replaced. The switch itself is not serviceable. The related instrument panel (IP) wiring harness must also be inspected and replaced if any damage is confirmed. NOTE: For 2012MY Impreza, see TSB 10-78-12, dated 4/18/2012.
16-107-17R2017-12-15. Service bulletin. POWER TRAIN; EQUIPMENT; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. CVT MODELS ONLY. In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first). This change is not in response to any specific condition, rather it is to provide customers with added assurance regarding the function and overall performance of their CVT. Additionally, vehicles which are more than ten (10) years old or beyond one-hundred thousand (100,000) miles at the time customer notification letters are mailed are being offered additional coverage for a period of one-year from the date of the customer notification letters.
15-193-16R2017-10-27. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). All 2012 to 2015 Models Equipped with Fujitsu Ten (F10) Generation 1 (Gen1) Audio / Navigation Systems. This bulletin announces a new procedure for updating the operating software used in F10 Gen1 audio / navigation systems. This new procedure eliminates the need to exchange the head unit / SD card to obtain software-related updates and operating enhancements.
02-157-14R2017-10-27. Service bulletin. ENGINE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT. Refer to bulletin for engine/transmission type. As part of our dedication to customer satisfaction, Subaru of America, Inc. is initiating a program to extend the original New Car Powertrain Limited Warranty coverage for excessive engine oil consumption on applicable vehicles to 8 years / 100,000 miles from the original warranty start date. This Warranty Extension will not cover any excessive engine oil consumption found to be a result of any condition(s) other than those specifically described in this bulletin. This condition must be verified during an inspection and when determined necessary, an oil consumption test performed by an authorized Subaru retailer. SOA will inform vehicle owners this condition may exist via a customer letter. For vehicles within the coverage guidelines listed in this bulletin, customers can schedule an inspection appointment with an authorized Subaru retailer. IMPORTANT: ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for this Warranty Extension before proceeding. The VIN should also be checked for any open campaigns or recalls at this time.
01-168-09R2017-10-27. Service bulletin. EQUIPMENT. The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the Subaru Lock Information web-site.
15-201-162017-10-27. Service bulletin. STRUCTURE; EQUIPMENT. This Service Information bulletin announces a design change to the retractable portion of the tonneau cover made to address customer concerns of the cover retracting on its own while driving on rough roads. The shape and length (an additional 1mm) of the stoppers on both ends of the brace which secure the cover when in use have been changed as shown in the illustration below.
15-193-162017-10-27. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM:SOFTWARE. This bulletin announces a new procedure for updating the operating software used in F10 Gen1 audio / navigation systems. This new procedure eliminates the need to exchange the head unit / SD card to obtain software-related updates and operating enhancements. All 2012 to 2015 Models Equipped with FujitsuTen (F10) Generation 1 (Gen1) Audio / Navigation Systems
15-168-13R2017-09-14. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in subarunet.
16-107-172017-09-14. Service bulletin. POWER TRAIN; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. CVT MODELS ONLY. In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first). This change is not in response to any specific condition, rather it is to provide customers with added assurance regarding the function and overall performance of their CVT. Additionally, vehicles which are more than ten (10) years old or beyond one-hundred thousand (100,000) miles at the time customer notification letters are mailed are being offered additional coverage for a period of one-year from the date of the customer notification letters. A copy of the customer letter is attached to this bulletin as reference.
11-149-14R2017-03-07. Service bulletin. EQUIPMENT; ENGINE. REPROGRAMMING FILE AVAILABILITY FOR OIL LEVEL DETECTION
11-149-14R2017-03-07. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. REPROGRAMMING FILE AVAILABILITY FOR OIL LEVEL DETECTION
HST2017-03-07. Service bulletin. EQUIPMENT. BY NOW, ALL DEALERSHIPS SHOULD HAVE RECEIVED SPECIAL TOOLS FOR THE XV CROSSTREK HYBRID. INCLUDED IN THIS PACKAGE ARE VARIOUS SIZES OF HIGH VOLTAGE INSULATION GLOVES AND LEATHER PROTECTION GLOVES. PLEASE READ AND UNDERSTAND THE DOCUMENTS LINKED BELOW, WHICH COVER: H PROPER GLOVE USAGE H GLOVE INSPECTION CRITERIA H GLOVE RECERTIFICATION INTERVALS H APPROVED GLOVE RECERTIFICATION FACILITIES HARD COPIES OF THE DOCUMENTS WILL ALSO BE MAILED TO DEALERSHIPS FOR RETENTION WITH THE HYBRID SAFETY KIT. CLICK THE LINKS BELOW TO READ ABOUT THE FOLLOWING TOPICS: *SAFETY GLOVE USE AND CARE INFORMATION* *HIGH VOLTAGE SAFETY GLOVE INFORMATION* QUESTIONS? CONTACT GARRICK GOH: GGOH@SUBARU.COM
IDCS2017-03-07. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. THE RELEASE OF THE 2014 XV CROSSTREK HYBRID BRINGS WITH IT A GREAT DEAL OF NEW TECHNOLOGY AND INNOVATION. CHIEF AMONG THESE ARE START/ STOP AND EV MODE DRIVE OPERATIONS. THESE MODES OF DRIVING ARE NEW TO OUR CUSTOMERS AND AS A RESULT WILL UNDOUBTEDLY PROMPT SOME QUESTIONS ON THE SERVICE DRIVE. IN ORDER FOR TECHNICIANS AND SOA TO BETTER UNDERSTAND THESE INQUIRIES AND CUSTOMER COMMENTS, FHI HAS CREATED A HYBRID SPECIFIC INTERVIEW / DIAGNOSTIC CHECK SHEET. THIS THREE PAGE FORM COMBINES A CUSTOMER INTERVIEW FORM THAT THE SERVICE ADVISOR CAN USE TO GATHER THE FULL DETAILS OF ANY CUSTOMER CONCERN, A DIAGNOSTIC CHECK SHEET FOR THE TECHNICIAN TO USE TO DOCUMENT THEIR FINDINGS, AND AN APPENDIX OF REFERENCE INFORMATION FOR THE TECHNICIAN TO REFER TO DURING THIS DIAGNOSIS. THIS USEFUL TOOL IS FOUND ON SUBARUNET UNDER SERVICE >> FORMS. WE HIGHLY ENCOURAGE AND STRONGLY REQUEST THE COMPLETION OF THIS FORM ANYTIME A CUSTOMER PRESENTS WITH A CONCERN RELATED TO HYBRID SYSTEM OPERATION. SUBARU SERVICE MANAGERS AND DIRECTORS ARE REQUESTED TO REVIEW THIS AREA WITH ALL SERVICE ADVISORS AND TECHNICIANS AND IMPLEMENT APPROPRIATE PROCESSES TO ENSURE ITS COMPLETION ANYTIME A HYBRID OWNER PRESENTS WITH A CONCERN OR QUESTION REGARDING HYBRID DRIVE FUNCTIONS.
SQTA2017-03-07. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. "THE “ALL-NEW” 2014 XV CROSSTREK HYBRID WILL SOON BE ARRIVING AT YOUR DEALERSHIP. BEGINNING MONDAY DECEMBER 16, 2013 THROUGH MARCH 2014, THERE WILL BE A SPECIAL QUALITY MONITORING TEAM HERE IN THE U.S. FROM FUJI HEAVY INDUSTRIES (FHI). THE TEAM IS MADE UP OF BODY AND POWERTRAIN ENGINEERS FROM FHI’S JAPAN OFFICES AND MANUFACTURING FACILITIES. THEY WILL BE MONITORING ALL ELECTRONIC QUALITY MONITORING REPORTS (E-QMRS), WARRANTY CLAIMS, TECHLINE CASES, CUSTOMER DEALER SERVICES (CDS) CASES RELATED TO 2014 XV CROSSTREK HYBRID DAILY AND REVIEWING ALL CUSTOMER AND DEALER FEEDBACK ON THIS ALL NEW VEHICLE."
HYBIRDNTT2017-03-07. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. 2014 XVCROSSTREK HYBRID NEW TECHNOLOGY TRAINING GUIDE
11-149-142017-03-03. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE. REPROGRAMMING FILE AVAILABILITY FOR OIL LEVEL DETECTION
HEVT2017-03-03. Service bulletin. EQUIPMENT. THE FOLLOWING ARE THE SHIPMENTS OF REQUIRED TOOLS FOR THE UPCOMING SUBARU CROSSTREK HYBRID. THESE TOOLS WILL BE SHIPPED DIRECTLY TO ALL DEALERS DURING NOVEMBER. SINCE THE HEV TECHNICIAN PROTECTION KIT IS CONSIDERED EQUIPMENT RATHER THAN A SPECIAL TOOL, IT WILL BE BILLED DIRECTLY TO A DEALER’S PARTS STATEMENT INSTEAD OF THROUGH A PARTS ORDER.
16-94-15R2017-03-03. Service bulletin. EQUIPMENT:ELECTRICAL. THIS BULLETIN PROVIDES A DIAGNOSIS AND REPAIR PROCEDURE FOR DTC P172A AND / OR P0B0B. WHEN EITHER OF THESE DTCS IS STORED, A LEAKING O-RING WHICH SEALS THE ELECTRIC OIL PUMP RELIEF VALVE MAY ALLOW CVT FLUID TO ENTER THE PUMP’S ELECTRIC MOTOR. ALTHOUGH CURRENT SERVICE MANUAL DIAGNOSTIC PROCEDURES INSTRUCT REPLACEMENT OF MULTIPLE COMPONENTS, THIS INFORMATION WILL HELP ISOLATE THE ACTUAL FAILED COMPONENT FOR A MORE COST-EFFECTIVE REPAIR.
07-87-142017-03-02. Service bulletin. EXTERIOR LIGHTING; EQUIPMENT. DESIGN CHANGE OF REAR COMBINATION LAMPS TO PREVENT FOGGING AND CONDENSATION
15-176-142017-03-02. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). AUDIO VOLUME LEVEL DROPS WHILE DRIVING - THIS BULLETIN PROVIDES A SERVICE PROCEDURE TO ADDRESS A CUSTOMER CONCERN OF THE AUDIO VOLUME LEVEL DECREASING WHEN SLOWING THE VEHICLE FROM SPEEDS ABOVE 25 MPH BY APPLYING THE BRAKE.
HTT2017-03-01. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. "SUBARU SERVICE TRAINING IS PLEASED TO ANNOUNCE THE RELEASE OF THE REQUIRED 702 HYBRID VEHICLE NEW TECHNOLOGY TRAINING. THIS COURSE FOCUSES ON THE NEW 2014 SUBARU HYBRID TECHNOLOGY INCLUDING SYSTEM OPERATION, DIAGNOSTICS AND SERVICE. THE HYBRID COURSE CURRICULUM WILL CONSIST OF MULTIPLE PARTS AND PREREQUISITE COURSES THAT ARE OUTLINED BELOW. THE DEALERSHIP TRAINING REQUIREMENT FOR 2013 IS TO HAVE A MINIMUM OF ONE (1) TECHNICIAN COMPLETE ALL PARTS OF THE REQUIRED HYBRID CURRICULUM PRIOR TO DECEMBER 1ST 2013 AND TWO TECHNICIANS IN 2014. THE 702 COURSE CURRICULUM ALSO CONTAINS A WEB-BASED POST TEST COMPONENT THAT IS REQUIRED TO BE COMPLETED FOLLOWING THE INSTRUCTOR-LED PORTION OF THE COURSE. THE TECHNICIAN WILL BE GRANTED 5 ATTEMPTS TO COMPLETE THE REQUIRED POST TEST WITH A PASSING SCORE OF 80% OR HIGHER AFTER COMPLETION OF THE INSTRUCTOR-LED TRAINING (ILT) COURSE. REGISTRATION IN THE SMART SYSTEM FOR THE POST TEST IS REQUIRED. ADEQUATE PROVISIONS WILL BE MADE FOR THE TECHNICIAN TO COMPLETE POST TEST REGISTRATION AND THE REQUIRED POST TEST AT THE TRAINING CENTER FOLLOWING ILT CLASS. FAILURE TO COMPLETE THE POST TEST WITH A PASSING SCORE WILL REQUIRE REPEATING THE ILT COURSE AT A LATER DATE. THE POST TEST NEEDS TO BE COMPLETED NO LATER THAN DECEMBER 31, 2013 12 MIDNIGHT EST! THE TWO DAY ILT COURSE WILL BE HELD IN NOVEMBER 2013 AT ALL TRAINING FACILITIES AS AN INVITATION ONLY CLASS. PLEASE WAIT FOR COMMUNICATION FROM YOUR ZONE STAFF FOR SCHEDULING."
02-162-15R2017-02-27. Service bulletin. EQUIPMENT. "THIS SERVICE INFORMATION BULLETIN ANNOUNCES A DESIGN CHANGE TO THE OIL PRESSURE SWITCH ASSEMBLY. NICKEL PLATING HAS BEEN APPLIED TO THE INTERNAL SWITCH CONTACTS TO ENHANCE THEIR DURABILITY AND REDUCE THE POSSIBILITY OF POOR CONTACT WHICH COULD AFFECT OPERATION OR CAUSE IMPROPER ILLUMINATION OF THE OIL PRESSURE WARNING LAMP. A SMALL PILOT PORTION WAS ADDED TO THE THREADED AREA ON P.N. 25240KA051 AS SHOWN IN THE ILLUSTRATION BELOW. REVISED PRODUCTION CHANGE INFORMATION."

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.