Service bulletin IDCS

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

THE RELEASE OF THE 2014 XV CROSSTREK HYBRID BRINGS WITH IT A GREAT DEAL OF NEW TECHNOLOGY AND INNOVATION. CHIEF AMONG THESE ARE START/ STOP AND EV MODE DRIVE OPERATIONS. THESE MODES OF DRIVING ARE NEW TO OUR CUSTOMERS AND AS A RESULT WILL UNDOUBTEDLY PROMPT SOME QUESTIONS ON THE SERVICE DRIVE. IN ORDER FOR TECHNICIANS AND SOA TO BETTER UNDERSTAND THESE INQUIRIES AND CUSTOMER COMMENTS, FHI HAS CREATED A HYBRID SPECIFIC INTERVIEW / DIAGNOSTIC CHECK SHEET. THIS THREE PAGE FORM COMBINES A CUSTOMER INTERVIEW FORM THAT THE SERVICE ADVISOR CAN USE TO GATHER THE FULL DETAILS OF ANY CUSTOMER CONCERN, A DIAGNOSTIC CHECK SHEET FOR THE TECHNICIAN TO USE TO DOCUMENT THEIR FINDINGS, AND AN APPENDIX OF REFERENCE INFORMATION FOR THE TECHNICIAN TO REFER TO DURING THIS DIAGNOSIS. THIS USEFUL TOOL IS FOUND ON SUBARUNET UNDER SERVICE >> FORMS. WE HIGHLY ENCOURAGE AND STRONGLY REQUEST THE COMPLETION OF THIS FORM ANYTIME A CUSTOMER PRESENTS WITH A CONCERN RELATED TO HYBRID SYSTEM OPERATION. SUBARU SERVICE MANAGERS AND DIRECTORS ARE REQUESTED TO REVIEW THIS AREA WITH ALL SERVICE ADVISORS AND TECHNICIANS AND IMPLEMENT APPROPRIATE PROCESSES TO ENSURE ITS COMPLETION ANYTIME A HYBRID OWNER PRESENTS WITH A CONCERN OR QUESTION REGARDING HYBRID DRIVE FUNCTIONS.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories, Labels and manuals

Listing a model year does not mean every vehicle of it is concerned: the document says which.

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

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