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Service bulletins for the 2020 Subaru Crosstrek

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

424 on file from NHTSA, as of 2026-10-19.

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By component

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Only bulletins with component: Equipment and accessories are shown. Show all

Bulletins, newest first
15-236-18R2020-08-03. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models listed.
15-266-202020-08-03. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. This Service Information Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2 Telematics system equipped Subaru.
15-249-19R2020-08-03. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM. This bulletin contains inllustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
01-183-202020-06-02. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Vehicle repair program for customers affected by the COVID-19 quarantine.
01-181-202020-05-04. Service bulletin. EQUIPMENT. All Models (Vehicle Cleaning- COVID-19Best Practices)
15-195-16R2020-05-04. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. This service information bulletin provides important information regarding diagnosis and replacement (when applicable) of the STARLINK Telematics Data Communication Module (DCM). All models with STARLINK Telematics System.
16-127-202020-04-03. Service bulletin. POWER TRAIN; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. This bulletin announces a design change made to the AT selector lever guide plate. (Crosstrek Hybrid)
12-283-202020-04-03. Service bulletin. EQUIPMENT; STRUCTURE. This bulletin announces a design change made to the hood stay support. This change will prevent vibration sounds resulting from contact with adjacent under-hood components.
15-249-19R2020-04-02. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
17-17-13R2020-04-02. Service bulletin. AIR BAGS; EQUIPMENT; ELECTRICAL SYSTEM. This bulletin provides information regarding Event Data Recorder (EDR) functionality which has been incorporated into the airbag system.
12-279-20R2020-04-02. Service bulletin. STRUCTURE:BODY:DOOR; EQUIPMENT ADAPTIVE/MOBILITY. This bulletin announces availability of new outer door handles to address isolated concerns of the chrome finish peeling.
01-180-202020-03-03. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. This Service Information bulletin informs of an upcoming correction to the Service Manual involving Gear Position shown in Freeze-Frame Data acquired during Engine diagnosis.
15-130-08R2020-03-03. Service bulletin. EQUIPMENT. This bulletin details an important regulation issued by the National Highway Traffic Safety Administration (NHTSA) which impacts the way some vehicles with accessories are sold. This regulation applies to any automobile retailer installing accessories on a vehicle prior to its first sale.
15-256-19R2020-02-05. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U).
15-255-19R2020-02-05. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. The first TomTom map update for Gen 3.1 Harman navigation equipped vehicles was made available.
12-279-202020-02-05. Service bulletin. EQUIPMENT; STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS. This bulletin announces availability of new outer door handles to address isolated concerns of the chrome finish peeling.
15-236-18R2020-01-07. Service bulletin. EQUIPMENT. Reprograming file availability for optimization of Harman Gen 3.1 Audio and Navigation Head Units.
15-251-19R2019-12-03. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. "This Service Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16. In most cases involving this DTC, the following scenario(s) occur: • When trying to use the remote engine starter (RES) feature through Telematics (STARLINK / My Subaru app) the request is unsuccessful and the red Telematics indicator lamp illuminates. • The customer takes their vehicle to the Retailer and the Technician finds the only code stored to be B2A16 in the DCM. • The Technician diagnoses the DTC per the applicable Service Manual trouble tree and replaced the DCM."
15-233-18R2019-12-03. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM; EQUIPMENT. This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit.
15-220-18R2019-12-03. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and / or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit.
15-231-18R2019-12-03. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. This bulletin provides troubleshooting steps to use when diagnosing specific and general audio/sound related concerns. Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting. Once the questionnaire is completed, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning to understand the flow for the listed concerns.
15-230-18R2019-12-03. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; ELECTRICAL SYSTEM. This bulletin provides troubleshooting steps to follow when diagnosing customer concerns involving Bluetooth (BT) functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. Please apply the information captured in the checklist to the Harman Investigation Guide Questionnaire. If the concern you have is not listed, check the Service Manual “Infotainment (Diagnostics) - Diagnostics with Phenomena” section as a starting point.
15-228-18R2019-12-03. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual “Infotainment (Diagnostics) > Diagnostics with Phenomena” section as a starting point.
15-247-19R2019-12-03. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY. This Service Information Bulletin announces availability of a map update which includes new software to address a route searching error. A “Route Calculation Unsuccessful” message may be displayed when the selected route crosses state borders (e.g. Route 53 which crosses between Alabama and Tennessee).
15-227-18R2019-12-03. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; ELECTRICAL SYSTEM. This bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the Navigation system’s functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.