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Service bulletins for the 2013 Jaguar XJ

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

668 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Electrical system are shown. Show all

Bulletins, newest first
SSM737002018-01-22. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
JTB00492NAS32018-01-16. Service bulletin. ELECTRICAL SYSTEM:STARTER ASSEMBLY. The Auto Stop/Start system may be inoperative.
SSM736332018-01-16. Service bulletin. ELECTRICAL SYSTEM. Issue: When crossing into a different country In Control Secure may incorrectly determine that the vehicle has been stolen. This will result in the Telematics Service Provider (TSP) contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred they will be blocked from using In Control Remote features
SSM735542017-10-15. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. Issue: Park distance control (PDC) audio tones inconsistent with visual display.
JTB00415NAS52017-10-15. Service bulletin. ENGINE AND ENGINE COOLING; POWER TRAIN; ELECTRICAL SYSTEM. Situation: T he transmission may default to Neutral (N) when the vehicle comes to a stop with Auto Stop/Start active. The gear indicator display may also flash on the Instrument Cluster and on the Transmission Control Switch (TCS).
SSM732982017-10-15. Service bulletin. ELECTRICAL SYSTEM. Issue: Technician may report one of the following conditions during or post PDI: DTC U2109-09 (Back up Battery Component Failures) During PDI it may not be possible to activate Telematics services Vehicle message centre may display "SOS Limited functionality", coupled with a DTC U2109-09
SSM729262017-10-04. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Issue: Customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
SSM733102017-09-27. Service bulletin. ELECTRICAL SYSTEM. Issue: SIM card does not latch in SIM slot or cannot be read.
JTB00492NAS22017-09-27. Service bulletin. ELECTRICAL SYSTEM:STARTER ASSEMBLY. Auto Start-stop may be inoperative
SSM718032017-05-11. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY. "ISSUED MAY 2014: THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO COMMUNICATIONS WITH THE MODULE AND BLANK SCREEN. CAUSE THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD."
SSM728242017-04-19. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM. ISSUE: CUSTOMERS ARE UNABLE TO CHARGE ACCESSORIES OR PLAY MUSIC USING THE USB PORT ON GEN 2.1 INFOTAINMENT SYSTEM.
SSM706982017-04-19. Service bulletin. ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. "ISSUE: A CUSTOMER MAY REPORT THAT THEIR PHONE, DISCONNECTS DURING OR AFTER PHONE CALLS, SHOWS AS PAIRED BUT NOT AVAILABLE, IS NOT SHOWING AS PAIRED BUT IS AVAILABLE, IS DIFFICULT TO PAIR, AUDIO FRAGMENTS WHEN STREAMING MUSIC AND/OR OTHER UNEXPECTED BEHAVIOR. CAUSE: THIS CAN BE A RESULT OF REDUCED PHONE POWER DUE TO THE FOLLOWING:- • BATTERY LIFE SOFTWARE UPDATE ON THE CUSTOMERS DEVICE, • OTHER APPLICATIONS RUNNING IN THE BACKGROUND ON THE CUSTOMERS DEVICE (SUCH AS GAMES, SOCIAL MEDIA APPS, SEARCHING FOR NUMEROUS PAIRED DEVICES). • A BREAK IN THE LINE OF SIGHT FROM THE IAM TO THE CUSTOMER DEVICE (E.G. DEVICE IN POCKET CAUSING ATTENUATION BY THE HUMAN BODY). • ANOMALIES INTRODUCED WITH SOFTWARE UPDATES OF DEVICE THAT MAY REDUCE THE EFFECTIVENESS OF AUTHENTICATION BETWEEN THE CUSTOMER DEVICE AND THE VEHICLE. NOTE: THESE ISSUES ARE WELL DOCUMENTED ON OFFICIAL PHONE MANUFACTURERS “SUPPORT” WEB SITES."
SSM690782017-04-19. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE. "ISSUE: APPLE IOS, AND ANDROID PHONE ISSUES AFTER SOFTWARE UPDATES. THE CUSTOMER MAY REPORT A RANGE OF PROBLEMS WITH THEIR PHONE CONNECTION, AUDIO QUALITY OR PHONEBOOK WHICH HAVE STARTED TO HAPPEN AFTER THE PHONE WAS MANUALLY OR AUTOMATICALLY SOFTWARE UPDATED. THE CUSTOMER MAY NOT BE AWARE OF AN AUTOMATIC UPDATE SO THIS SSM IS RECOMMENDED ON ANY BLUETOOTH PHONE ISSUES EXPERIENCED. CAUSE: PHONE SOFTWARE IS BEYOND THE CONTROL OF JAGUAR LAND ROVER AND ITS COMPATIBILITY WITH OUR SYSTEMS CAN ONLY BE TESTED AND APPROVED / DISAPPROVED ONCE RELEASED BY THE PHONE COMPANY. PHONES CAN SWITCH FROM WORKING WELL TO EXTREMELY POOR PERFORMANCE OR VICE VERSA AFTER AN UPDATE."
K202NAS12017-04-19. Service bulletin. ENGINE; POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH; ELECTRICAL SYSTEM:STARTER ASSEMBLY. "SITUATION: THE TRANSMISSION CONTROL SWITCH (TCS) MAY FAIL TO RISE WHEN THE ENGINE START/STOP BUTTON IS PRESSED (IGNITION SWITCHED 'ON'). REPEATED CYCLING OF THE ENGINE START/STOP BUTTON MAY TEMPORARILY OVERCOME THIS ISSUE. ACTION: RETAILERS ARE REQUIRED TO HOLD ALL AFFECTED VEHICLES WITHIN THE LISTED VIN RANGE THAT ARE IN THEIR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN."
JTB00326NAS12017-04-19. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; ENGINE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). "SITUATION: THE TRANSMISSION MAY EXPERIENCE POOR QUALITY GEAR SHIFTS AND/OR POOR ENGAGEMENT OF REVERSE AND DRIVE. CAUSE: THIS MAY BE CAUSED BY A SOFTWARE MISMATCH BETWEEN THE TRANSMISSION CONTROL MODULE (TCM) AND THE ENGINE CONTROL MODULE (ECM)."
JTB00310NAS22017-04-18. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT ADAPTIVE/MOBILITY. "SITUATION: A BATTERY WARNING MESSAGE OR ECO STOP INHIBITED MESSAGE IS DISPLAYED IN THE INSTRUMENT CLUSTER (IC) WHILE DRIVING. CAUSE: THIS MAY BE CAUSED BY THE GATEWAY MODULE (GWM) FALSELY FLAGGING DIAGNOSTIC TROUBLE CODE (DTC) 'B1402-96 – (DBFB) DUAL BATTERY FUSE BOX – CONTACTOR 1'."
SSM724862017-04-10. Service bulletin. ELECTRICAL SYSTEM:IGNITION; ELECTRICAL SYSTEM; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. "ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. DTC B12CD-87 WILL BE LOGGED IN THE GATEWAY MODULE GWM). CAUSE: THE IGNITION LIVE INPUT INTO THE VEHICLE QUALITY MODULE (VQM), MAY HAVE A POOR CONNECTION, AND/OR NO LIN CIRCUIT BETWEEN THE VQM & GWM."
SSM720122017-04-08. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. "ISSUE THE WRONG COMPONENT MAYBE REPLACED WHEN TROUBLESHOOTING BLUETOOTH CONNECTIVITY IN CAR. CAUSE THE FRONT CONTROL DISPLAY INTERFACE MODULE (TOUCHSCREEN) HAS NO EFFECT ON BLUETOOTH CONNECTIVITY IN THE CAR AND AS SUCH MAY BE INCORRECTLY DIAGNOSED AND REPLACED AS THE SOURCE OF THE ISSUE."
SSM725202017-04-07. Service bulletin. ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). "ISSUED DEC 2015. ISSUE THE INCORRECT PARTS ARE BEING REPLACED WHEN SD CARD READ ERROR MESSAGE IS DISPLAYED IN THE NAVIGATION SCREEN. CAUSE SD CARD"
SSM725132017-04-07. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. "ISSUED DEC 2015. ISSUE FOR VEHICLES FITTED WITH THE IN CONTROL TOUCH THERE COULD BE A CUSTOMER CONCERN THAT ON COLLECTION OF THEIR VEHICLE THE CORRECT SEARCH COUNTRY HAS NOT BEEN SELECTED IN THE NAVIGATION. ACTION AS PART OF THE PDI PROCESS YOU ARE REQUESTED TO ENSURE THAT THE CORRECT SEARCH COUNTRY IS SELECTED IN THE NAVIGATION. THIS CAN BE FOUND BY SELECTING “NAVIGATION – WHERE TO - ADDRESS”. IF THE SYSTEM IS SHOWING EITHER ""ENTER COUNTRY"" OR A NONE RELEVANT COUNTRY THEN ENTER THE CORRECT COUNTRY BY SELECTING THE INCORRECT TEXT AND SELECTING THE CORRECT SEARCH COUNTRY USING THE KEYBOARD. THE PDI PROCESS WILL BE UPDATED AT THE EARLIEST OPPORTUNITY"
SSM725082017-04-07. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM. "ISSUED DEC 2015. ISSUE VEHICLES BATTERY CLAIMS FOR BATTERY DISCHARGED. CAUSE THE BATTERY STORAGE PROCESS HAS NOT BEEN CORRECTLY FOLLOWED UPON VEHICLE DELIVERY AND FOLLOWING A PDI."
SSM724862017-04-07. Service bulletin. ELECTRICAL SYSTEM:IGNITION:MODULE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT:ELECTRICAL. "ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. DTC B12CD-87 WILL BE LOGGED IN THE GATEWAY MODULE GWM). CAUSE: THE IGNITION LIVE INPUT INTO THE VOLTAGE QUALITY MODULE (VQM), MAY HAVE A POOR CONNECTION, AND/OR NO LIN CIRCUIT BETWEEN THE VQM & GWM."
SSM725912017-04-07. Service bulletin. ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). "ISSUE. GPS ANTENNA IS BEING REPLACED AND IS NO FAULT FOUND WHEN TESTED BY SUPPLIER GEN2.1 SYSTEMS FITTED TO XJ AND XF CURRENT CAR POSITION INDICATOR WILL NOT LOCK ONTO CORRECT LOCATION ON MAP. NAVIGATION WILL DISPLAY 'GPS' ICON WHEN IN NAVIGATION SPLIT SCREEN. THIS INDICATES GPS NOT AVAILABLE."
SSM726572017-04-06. Service bulletin. ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. INCONTROL TOUCH PRO MAP DOWNLOAD TO INFOTAINMENT MASTER CONTROLLER WILL NOT COMPLETE PROCESS
SSM726422017-04-06. Service bulletin. TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL. TPMS SYSTEM MIS DIAGNOSED

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.