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Service bulletins for the 2017 Ford Fusion

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

272 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Electrical system are shown. Show all

Bulletins, newest first
SSM 460582017-08-01. Service bulletin. EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM. Some 2017 Ford and Lincoln vehicles equipped with SYNC 3 and navigation may exhibit a condition in which the SiriusXM Traffic Listing is not loading but all remaining Travel Link features operate properly. SiriusXM Traffic is only available on vehicles equipped with navigation, only in select markets and requires an active subscription to SiriusXM Traffic information. If SiriusXM Traffic will not load attempt the following procedure. Turn the ignition off, open and close the drivers door, wait for 3 minutes, then drive the vehicle outside to obtain a clear view of the sky. SiriusXM Traffic should recover. If SiriusXM Traffic does not recover continue to monitor OASIS for future updates. Engineering is aware of this concern and no component replacement or any software re-flashes should be performed at this time. The SYNC version can be confirmed via OASIS.
SSM 460482017-08-01. Service bulletin. ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM. Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may have DTCs U3000:04, B108E:12 and/or U1A00:87 present in the APIM. If these DTCs are present and no other symptoms are reported by the customer, then clear the DTCs and retest. If the DTC(s) do not return then no further repairs should be attempted. If one or more DTCs return as current faults and/or the customer reports other symptoms, then refer to Workshop Manual, Section 415-00 for further diagnostics. The SYNC version can be confirmed via OASIS.
SSM 465342017-08-01. Service bulletin. ELECTRICAL SYSTEM. Some 2013-2017 Fusion Hybrid Energi built on or before 24-Mar-2017, 2012-2016 Focus Electric and 2013-2016 C-MAX Energi and equipped with a TCU may exhibit inoperative remote features via MyFord Mobile app, discharged battery, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct, perform any open TCU field service actions (FSAs). If U0198 DTC remains, remove the TCU fuse for 5 minutes then reinstall prior to programming. Reprogram the TCU using Integrated Diagnostic System (IDS) release 104.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual.
SSM 465112017-08-01. Service bulletin. ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:12V/24V/48V BATTERY. Some 2017 Fusion and MKZ vehicles may exhibit an illuminated MIL with DTC P068A. Address any additional DTCs first. This DTC can set when battery voltage is low or a battery drain condition exits. The root cause of the low battery condition must be identified and corrected before addressing DTC P068A. Refer to Powertrain Control Emissions Diagnosis Manual (PC/ED) for further diagnosis. Review OASIS for other battery drain related messages.
TSB 17-00382017-08-01. Service bulletin. ELECTRICAL SYSTEM; FUEL SYSTEM, GASOLINE. Some 2017 Fusion vehicles equipped with a 1.5L engine and built on or before 22-Mar-2017 may exhibit a slow fuel fill and/or spit back during refueling. Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 104.04 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.
SSM 464402017-05-17. Service bulletin. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. SOME 2017 FUSION, MKZ, CONTINENTAL AND MKX WITH AN INSTRUMENT PANEL CENTER MOUNTED SPEAKER MAY EXHIBIT NO AUDIO, NAVIGATION INOPERATIVE, INABILITY TO ACCESS AUDIO FEATURES WITH ALL CONTROLS INCLUDING STEERING WHEEL SWITCHES AND VOICE COMMANDS WITH DIAGNOSTIC TROUBLE CODE (DTC) U0184. IF UNABLE TO COMMUNICATE WITH THE AUDIO CONTROL MODULE (ACM), REMOVE THE RADIO POWER FUSE FOR 10 MINUTES TO RESET THE ACM. REPROGRAM THE ACM TO THE LATEST CALIBRATION USING THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) RELEASE 104.03 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 18C869 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SLTS.
SSM 464332017-05-17. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2017 FUSION AND MKZ VEHICLES BUILT ON OR BEFORE 23-DEC-2016 MAY EXHIBIT A DISCHARGED BATTERY. A REPETITIVE CYCLING NOISE SIMILAR TO A CD EJECTING NOISE MAY ALSO BE PRESENT. IF EXCESSIVE BATTERY DRAIN IS PRESENT AND ELIMINATED WITH THE RADIO BATTERY POWER FUSE REMOVED, REPROGRAM THE AUDIO CONTROL MODULE (ACM) TO THE LATEST CALIBRATION USING THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) RELEASE 104.03 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 18C869 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SLTS MANUAL.
SSM 463952017-03-20. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2017 FUSION AND MKZ VEHICLES BUILT ON OR BEFORE 23-DEC-2016 MAY EXHIBIT A DISCHARGED BATTERY. A REPETITIVE CYCLING NOISE SIMILAR TO A CD EJECTING NOISE MAY ALSO BE PRESENT. IF EXCESSIVE BATTERY DRAIN IS PRESENT AND ELIMINATED WITH THE RADIO BATTERY POWER FUSE REMOVED, REPROGRAM THE AUDIO CONTROL MODULE (ACM) TO THE LATEST CALIBRATION USING THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) RELEASE 104.02 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 18C869 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SLTS MANUAL.
SSM 463712017-03-20. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. SOME 2012-2017 FOCUS ELECTRIC/2013-2017 CMAX ENERGI/FUSION ENERGI/2015-2017 MKC/MKZ/2016-2017 MKX AND 2017 CONTINENTAL VEHICLES OPERATING WITH A 3G TCU ON OR BEFORE 16-JAN-2017 MAY NOT RESPOND TO CUSTOMERS REMOTE COMMANDS VIA MYLINCOLN/MYFORD MOBILE PHONE APPLICATIONS. 2G NETWORKS WERE DECOMMISSIONED ON 16-JAN-2017. IF THE 3G TCU WAS OPERATING ON A 2G NETWORK, IT WILL NOT AUTOMATICALLY ATTEMPT TO RECONNECT TO THE REPLACEMENT 3G NETWORK. TO CORRECT, RESET THE TCU BY REMOVING ITS POWER FUSE FOR 5 MINUTES. IF THE CONCERN IS STILL PRESENT, FOLLOW NORMAL DIAGNOSTICS IN WORKSHOP MANUAL (WSM), SECTION 415-00. REFER TO PTS OASIS HOME PAGE FOR TCU VERSION IDENTIFICATION. FOR CLAIMING, USE CAUSAL PART 14G229 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
SSM 463682017-03-20. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2016 C-MAX ENERGI/FOCUS ELECTRIC AND 2016-2017 FUSION ENERGI VEHICLES BUILT ON OR BEFORE 10-JUL-2016, MAY EXHIBIT A 12-VOLT AND/OR HIGH VOLTAGE BATTERY WITH A LOW STATE OF CHARGE AND/OR AN INTERMITTENT BATTERY DRAW. REPROGRAM THE TELEMATICS CONTROL UNIT (TCU) TO THE LATEST LEVEL USING IDS RELEASE 104.01 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 14G229 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
SSM 463282017-03-15. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2017 FUSION VEHICLES BUILT ON OR BEFORE 9-AUG-2016 MAY EXHIBIT DTC P0915 WITH VEHICLE STUCK IN PARK AND/OR BUZZ NOISE FROM ROTARY DIAL GEARSHIFT MODULE (GSM). ADDRESS ANY ADDITIONAL DTCS FIRST. DTC P0915 SETS WHEN BATTERY VOLTAGE IS LOW AT START UP. THE ROOT CAUSE OF THE LOW BATTERY CONDITION MUST BE IDENTIFIED AND CORRECTED. REFER TO WORKSHOP MANUAL (WSM), SECTION 414-01. REPROGRAM THE GSM USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) RELEASE 103.01 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHILE MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. REMOVE AND REINSTALL FUSE #13 FROM BODY CONTROL MODULE (BCM) TO RESET THE GSM AFTER PROGRAMMING. CLEAR GSM DTC'S. USE CAUSAL PART 7D443 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SLTS MANUAL
SSM 460222017-02-23. Service bulletin. STEERING; ELECTRICAL SYSTEM. WHEN HOOKING UP THE VEHICLE COMMUNICATION MODULE (VCM) AND INTEGRATED DIAGNOSTIC SYSTEM (IDS) TO THE DLC LOCATED ON THE DRIVER SIDE UNDER THE STEERING COLUMN AT THE GWM, MAKE SURE THAT THE IGNITION IS OFF BEFORE CONNECTING TO IDS. IF THE IGNITION IS ON OR THE ENGINE IS RUNNING DURING THE HOOK UP, IT CAN RESULT IN VARIOUS WARNING LIGHTS BEING ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTCS), NO START OR NO CRANK CONDITIONS OR THE CLUSTER INOPERATIVE. FOR LINCOLN VEHICLES, THIS INFORMATION IS NOW LISTED IN THE TECHNICAL INSPECTION AND POST ROAD TEST SECTIONS OF EPDI ON THE PTS WEBSITE. IF A VEHICLE DISPLAYS THESE ISSUES, DISCONNECT THE EQUIPMENT FROM THE DLC AND REINSTALL WITH THE IGNITION OFF. CLEAR ANY DTCS PRESENT AND RETEST.
SSM 460152017-02-22. Service bulletin. ELECTRICAL SYSTEM. SOME 2017 FUSION VEHICLES EQUIPPED WITH A ROTARY DIAL GSM AND BUILT ON OR BEFORE 8/9/2016 MAY EXPERIENCE A NO CRANK/NO START CONDITION ALONG WITH DTCS P0915 AND/OR P0814. THESE CODES SET WHEN THE GSM EXPERIENCES LOW BATTERY VOLTAGE AT START UP. CHARGE THE BATTERY TO A FULL STATE OF CHARGE OF 12.5 VOLTS OR HIGHER. CLEAR DTC'S. REPROGRAM THE GSM TO THE LATEST CALIBRATION USING IDS RELEASE 101.05 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE CAUSAL PART 7D443 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SLTS MANUAL.
SSM 459842017-02-22. Service bulletin. ELECTRICAL SYSTEM. SOME 2017 FUSION SE FLEET VEHICLES EQUIPPED WITH SYNC MAY HAVE A RIGHT SIDE INSTRUMENT CLUSTER DISPLAY WHICH IS BLANK AND DOES NOT RESPOND TO INPUTS FROM THE STEERING WHEEL CONTROLS. THIS IS A NORMAL CONDITION. FOR FLEET VEHICLES, EQUIPPED WITH THIS BUILD COMBINATION, THE INSTRUMENT CLUSTER IS NOT CONFIGURABLE AND WILL NOT RESPOND TO INPUTS FROM THE STEERING WHEEL CONTROLS. DO NOT ATTEMPT TO MAKE REPAIRS FOR THIS CONDITION.
SSM 459682017-02-21. Service bulletin. ELECTRICAL SYSTEM. SOME 2016 ESCAPE/MKC/FIESTA/F150/EXPEDITION/NAVIGATOR/MUSTANG /TRANSIT/FOCUS/C-MAX/MKX/TAURUS/MKS/FLEX/MKT/EDGE AND 2017 ESCAPE/EXPLORER/MKC/FUSION AND MKZ VEHICLES EQUIPPED WITH SYNC 3 MIGHT EXHIBIT A BLANK SCREEN OR OTHER VARIOUS SYNC SYMPTOMS ONLY WHEN THE VEHICLE IS IN TRANSPORT MODE. ENGINEERING IS AWARE OF THIS POSSIBILITY AND IT IS CONSIDERED NORMAL DUE TO THE POWER SAVING FEATURES ENABLED WHILE IN TRANSPORTATION MODE. IT IS BENEFICIAL TO EXTENDED BATTERY LIFE TO KEEP THE VEHICLE IN TRANSPORT MODE UNTIL THE VEHICLE IS PREPPED FOR SALE. IF THE VEHICLE SHOULD EXHIBIT A BLANK SCREEN OR OTHER SYNC SYMPTOMS AFTER IT HAS BEEN TAKEN OUT OF TRANSPORT MODE, REFER TO WORKSHOP MANUAL, SECTION 415-00 FOR NORMAL DIAGNOSIS. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS.
TSB16-01002017-02-10. Service bulletin. ELECTRICAL SYSTEM. SOME 2017 FUSION PLUG-IN HYBRID ELECTRIC VEHICLE (PHEV) BUILT ON 5/9/2016 AND THROUGH 6/14/2016 AND 2016 C-MAX PHEV VEHICLES BUILT ON 4/27/2016 AND THROUGH 6/14/2016 MAY EXHIBIT A NO-START CONDITION, ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL) WITH DIAGNOSTIC TROUBLE CODE (DTC) P0AA4. REPROGRAM THE POWERTRAIN CONTROL MODULE (PCM) TO THE LATEST LEVEL USING THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) SOFTWARE 101.02 OR LATER. THE SECONDARY ONBOARD DIAGNOSTIC MODULE C (SOBDMC) WILL AUTOMATICALLY UPDATE IF IT IS NOT AT THE LATEST CALIBRATION LEVEL. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM.
SSM 461462017-02-09. Service bulletin. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. SOME 2017 FUSION VEHICLES BUILT ON OR BEFORE 20-SEP-2016 MAY EXHIBIT A SLOW TO UPDATE FUEL GAUGE, ERRATIC FUEL GAUGE READING, INACCURATE DISTANCE TO EMPTY, AND/OR A FUEL GAUGE THAT DROPS FAST AFTER A REFUELING EVENT, WITH NO DIAGNOSTIC TROUBLE CODES (DTCS) STORED IN POWERTRAIN CONTROL MODULE (PCM). REPROGRAM THE INSTRUMENT PANEL CLUSTER (IPC) SOFTWARE USING IDS SOFTWARE 102.04 OR HIGHER. FOLLOW THE IDS ON-SCREEN INSTRUCTIONS TO COMPLETE THE REPROGRAMMING PROCEDURE. AFTER REPROGRAMING, PERFORM AN AS-BUILT CONFIGURATION OF THE IPC. CLEAR ALL DIAGNOSTIC TROUBLE CODES (DTCS) AFTER PROGRAMMING. USE CAUSAL PART 10849 AND APPLICABLE LABOR OPERATIONS FROM SECTION 10 OF THE SERVICE LABOR TIME STANDARDS SLTS) MANUAL. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM.
SSM 461282017-02-07. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2017 MKZ AND FUSION VEHICLES EQUIPPED WITH MEMORY SEATS AND BUILT ON OR BEFORE 6/3/2016 MAY EXHIBIT A DISCHARGED BATTERY OR A BATTERY DRAIN CONDITION. BEFORE PERFORMING NORMAL DIAGNOSTICS, REPROGRAM THE DRIVER DOOR MODULE (DDM) TO THE LATEST CALIBRATION USING THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) VERSION 102.02 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE CAUSAL PART 14B291 AND APPLICABLE LABOR OPERATIONS FROM SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS)MANUAL.
TSB-16-00922016-09-24. Service bulletin. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). SOME 2017 FUSION HYBRID AND ENERGI VEHICLES BUILT ON OR BEFORE 5/20/2016 MAY EXHIBIT A CONCERN WHERE THE NEUTRAL TOW ENABLE/DISABLE SELECTION IN THE INSTRUMENT PANEL CLUSTER (IPC) MESSAGE CENTER MENU IS NOT AVAILABLE. THERE IS A POWERTRAIN CONTROL MODULE (PCM) AND IPC CALIBRATION AVAILABLE.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.