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Service bulletins for the 2016 Ford C-max

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

140 on file from NHTSA, as of 2026-10-19.

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Bulletins, newest first
17B072017-08-01. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); EQUIPMENT:ELECTRICAL. Certain 2016 C-MAX Energi, 2016 Focus Electric and 2016-2017 Fusion Energi - Telematics Control Unit Reprogramming
SSM 465452017-08-01. Service bulletin. EQUIPMENT:ELECTRICAL. Some 2014-2017 Focus/C-MAX vehicles when a replacement BCM is received for a service repair may include a white Keyless Entry Card. In an effort to consolidate the complexity of BCM's only the highest level will be available for service. If the vehicle has the Keyless Entry buttons on the left door B-pillar the card needs to stay with the vehicle and shared with the customer as the keyless entry codes have changed. If the vehicle was not built with the b-pillar touch pad, discard the card, as it has no function, and cannot be added to the vehicle. If the vehicle has the stick-on wireless key pad, that keypad has it's own card, and again discard the one that came with the service BCM.
SSM 465342017-08-01. Service bulletin. ELECTRICAL SYSTEM. Some 2013-2017 Fusion Hybrid Energi built on or before 24-Mar-2017, 2012-2016 Focus Electric and 2013-2016 C-MAX Energi and equipped with a TCU may exhibit inoperative remote features via MyFord Mobile app, discharged battery, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct, perform any open TCU field service actions (FSAs). If U0198 DTC remains, remove the TCU fuse for 5 minutes then reinstall prior to programming. Reprogram the TCU using Integrated Diagnostic System (IDS) release 104.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual.
TSB 17-00392017-08-01. Service bulletin. POWER TRAIN:AUTOMATIC TRANSMISSION; POWER TRAIN. Some 2013-2016 Fusion, MKZ and 2013-2016 C-Max vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving, but will not be present when the vehicle is stationary or in Park. Follow the Service Procedure steps to correct the condition.
SSM 464862017-05-24. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2016-2017 FORD OR LINCOLN VEHICLES EQUIPPED WITH SYNC 3 MAY EXHIBIT A BLANK SCREEN OR OTHER VARIOUS SYNC SYMPTOMS ONLY WHEN THE VEHICLE IS IN TRANSPORT MODE. THIS IS CONSIDERED NORMAL DUE TO THE POWER SAVING FEATURES ENABLED WHILE IN TRANSPORT MODE. IT IS BENEFICIAL FOR BATTERY LIFE TO KEEP THE VEHICLE IN TRANSPORT MODE UNTIL THE VEHICLE IS PREPPED FOR SALE. TO PREVENT A SYNC SYSTEM LOCKUP DURING TRANSPORT MODE DEACTIVATION, FOLLOW THE WORKSHOP MANUAL (WSM) PROCEDURE EXACTLY ALLOWING TIME FOR THE SYNC SYSTEM TO COMPLETE ITS TASKS SUCH AS FULLY BOOTING UP OR POWERING DOWN AND SHUTTING OFF BEFORE MOVING TO THE NEXT STEP OF THE PROCEDURE. IF THE VEHICLE EXHIBITS A BLANK SCREEN OR SYNC SYMPTOMS AFTER TRANSPORT MODE DEACTIVATION, REFER TO WSM, SECTION 415-00 FOR NORMAL DIAGNOSIS. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS.
SSM 464542017-05-22. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. SOME 2013-2017 C-MAX/FUSION ENERGI AND 2017 C-MAX/FUSION/MKZ HYBRID VEHICLES MAY EXHIBIT AN ILLUMINATED MIL WITH DIAGNOSTIC TROUBLE CODE (DTC) P04B5. THIS MAY BE DUE TO INADVERTENT ACTUATION OF THE FUEL DOOR RELEASE BUTTON BY THE CUSTOMER WHEN EXITING THE VEHICLE. IF THE FUEL FILLER DOOR IS NOT FULLY CLOSED AFTER A REFUELING EVENT, OR THE FUEL FILLER DOOR IS OPEN FROM ERRONEOUSLY PRESSING THE FUEL DOOR RELEASE BUTTON, A MESSAGE DISPLAYS DURING THE THIRD DRIVE CYCLE TO INDICATE THE FUEL FILLER DOOR IS NOT CLOSED AND THE DTC SETS. BEFORE PERFORMING WORKSHOP MANUAL DIAGNOSTICS, CONSULT THE CUSTOMER ABOUT THE POTENTIAL FOR ACCIDENTAL FUEL DOOR ACTUATION AND EXPLAIN THE NEED TO FULLY LATCH THE FUEL DOOR AFTER EVERY REFUELING EVENT.
SSM 462102017-03-20. Service bulletin. STEERING. SOME 2010-2016 EPAS EQUIPPED VEHICLES MAY EXHIBIT STEERING RELATED NOISES. THE WORKSHOP MANUAL (WSM) DIAGNOSTIC PROCEDURES HAVE BEEN UPDATED IN SECTION 211-02. WHEN DIAGNOSING AND REPAIRING EPAS STEERING NOISES USE THE UPDATED PROCEDURES.
SSM 461972017-03-20. Service bulletin. STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT. SOME 2013-2017 FOCUS/C-MAX VEHICLES EXHIBIT A FRAYED/CUT SHORT APPEARANCE AT THE FRONT EDGE OF THE HEADLINER NEAR THE WINDSHIELD. THIS IS A NORMAL CHARACTERISTIC OF THE HEADLINER AND NO REPAIRS SHOULD BE ATTEMPTED. ON 5 DOOR FOCUS(HATCHBACK) THE EXPOSED EDGE AT THE REAR LIFT GATE AREA MAY BE DUE THE HEM LIP OUT OF POSITION (BENT) PULLING THE WEATHER STRIP OUT OF POSITION, EXPOSING THE EDGE. THE HEM LIP CAN EASILY BE REPOSITIONED AND WILL KEEP THE HEADLINER EDGE COVERED BY THE WEATHER-STRIP, WITHOUT HEADLINER REPLACEMENT.
SSM 461762017-03-20. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. SOME 2016 C-MAX AND FOCUS ELECTRIC VEHICLES MAY EXHIBIT A FALSE ACTIVATION OF THE ALARM SYSTEM. A WORK AROUND UNTIL THE SOFTWARE IS UPDATED(4TH QTR. 2016), PROCEDURE IS AVAILABLE. 1. PUT THE VEHICLE IN PARK. 2. TAKE YOUR FOOT OFF THE BRAKE PEDAL AND KEEP IT OFF. 3. TURN THE VEHICLE OFF (PUSH BUTTON START/STOP. 4.EXIT VEHICLE AND LOCK THE DOORS TO ACTIVATE THE ALARM. NOTE: IF THE BRAKE IS TOUCHED AFTER TURNING THE KEY OFF THEN JUST TURN THE CAR ON AGAIN AND START THIS PROCEDURE AGAIN.
SSM 463712017-03-20. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. SOME 2012-2017 FOCUS ELECTRIC/2013-2017 CMAX ENERGI/FUSION ENERGI/2015-2017 MKC/MKZ/2016-2017 MKX AND 2017 CONTINENTAL VEHICLES OPERATING WITH A 3G TCU ON OR BEFORE 16-JAN-2017 MAY NOT RESPOND TO CUSTOMERS REMOTE COMMANDS VIA MYLINCOLN/MYFORD MOBILE PHONE APPLICATIONS. 2G NETWORKS WERE DECOMMISSIONED ON 16-JAN-2017. IF THE 3G TCU WAS OPERATING ON A 2G NETWORK, IT WILL NOT AUTOMATICALLY ATTEMPT TO RECONNECT TO THE REPLACEMENT 3G NETWORK. TO CORRECT, RESET THE TCU BY REMOVING ITS POWER FUSE FOR 5 MINUTES. IF THE CONCERN IS STILL PRESENT, FOLLOW NORMAL DIAGNOSTICS IN WORKSHOP MANUAL (WSM), SECTION 415-00. REFER TO PTS OASIS HOME PAGE FOR TCU VERSION IDENTIFICATION. FOR CLAIMING, USE CAUSAL PART 14G229 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
SSM 463682017-03-20. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2016 C-MAX ENERGI/FOCUS ELECTRIC AND 2016-2017 FUSION ENERGI VEHICLES BUILT ON OR BEFORE 10-JUL-2016, MAY EXHIBIT A 12-VOLT AND/OR HIGH VOLTAGE BATTERY WITH A LOW STATE OF CHARGE AND/OR AN INTERMITTENT BATTERY DRAW. REPROGRAM THE TELEMATICS CONTROL UNIT (TCU) TO THE LATEST LEVEL USING IDS RELEASE 104.01 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 14G229 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
SSM 463552017-03-17. Service bulletin. POWER TRAIN:MANUAL TRANSMISSION:SHIFT PATTERN INDICATOR. MULTIPLE 2014-2016 VEHICLES EQUIPPED WITH 6F35 TRANSMISSION AND BUILT ON 1-JAN-2014 AND THROUGH 31-DEC-2015 MAY EXHIBIT HARSH REVERSE ENGAGEMENT AND HARSH/DELAYED 3RD AND 5TH GEAR UP/DOWN SHIFTS WITH NO DTCS PRESENT. THIS MAY BE DUE TO A MECHANICALLY BINDING SHIFT SOLENOID B (SSB). VERIFY HARSH REVERSE AND 3RD AND 5TH GEAR SHIFT EVENTS ARE PRESENT. USING IDS, IDENTIFY THE BAND NUMBER OF SSB FOR USE WHEN ORDERING PARTS. REMOVE THE MAIN CONTROL. DISASSEMBLE AND THOROUGHLY CLEAN THE VALVE BODY AND SOLENOID BODY TO REMOVE ANY CONTAMINANTS. REPLACE SSB, REFER TO WORKSHOP MANUAL (WSM) SECTION 307-01. USING IDS, CLEAR TRANSMISSION ADAPTIVE TABLES. FOR CLAIMING, USE CAUSAL PART 7G383 AND APPLICABLE LABOR OPERATIONS IN SECTION 7 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
TSB 17-00152017-03-17. Service bulletin. ELECTRICAL SYSTEM:STARTER ASSEMBLY. SOME 2013-2016 C-MAX ENERGI VEHICLES MAY EXHIBIT AN INTERMITTENT STALL/NO CRANK WITH A STOP SAFELY NOW WARNING MESSAGE IN THE INSTRUMENT PANEL CLUSTER (IPC), ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL) WITH BATTERY ENERGY CONTROL MODULE (BECM) DIAGNOSTIC TROUBLE CODES (DTCS) U3012, P0B37 AND/OR SECONDARY ON-BOARD DIAGNOSTIC MODULE-C (SOBDM-C) P0A0A. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
SSM 463472017-03-15. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2016 FOCUS BATTERY ELECTRIC VEHICLE (BEV) AND C-MAX ENERGI PLUG-IN HYBRID VEHICLES (PHEV) EQUIPPED WITH SYNC3 MAY BE UNABLE TO CHANGE THE SETTINGS FOR THE CHARGE PORT LIGHT RING UNDER VEHICLE SETTINGS FUNCTION. THIS MAY BE DUE TO THE GATEWAY MODULE (GWM) CONFIGURATION, DEFAULTING TO ALWAYS ON. REPROGRAM THE GWM TO THE LATEST LEVEL USING IDS RELEASE 103.05A OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. FOR CLAIMING, USE CAUSAL PART 14G229 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
SSM 463232017-03-15. Service bulletin. ELECTRICAL SYSTEM. SOME 2016 C-MAX AND FOCUS ELECTRIC VEHICLES BUILT ON OR AFTER 11-MAY-2016 MAY EXHIBIT A FALSE ACTIVATION OF THE ALARM SYSTEM. REPROGRAM THE BODY CONTROL MODULE (BCM) TO THE LATEST LEVEL USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) RELEASE 103.03 OR HIGHER. TO CORRECT THE CONCERN MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. USE THE APPLICABLE LABOR OPERATION IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS MANUAL AND CAUSAL PART 14A068 WHEN CLAIMING REPAIR. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM
SSM 462982017-03-15. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. THE EV RANGE AFTER FULLY CHARGING A 2012-2016 FOCUS ELECTRIC, 2013-2016 C-MAX/FUSION ENERGI MAY VARY AFTER EACH CHARGING EVENT. THE WINDOW STICKER INDICATES 0-19 MILE RANGE FOR 2013-2016 CMAX/FUSION ENERGI. VARIATION OF EV RANGE MAY NOT INDICATE A BATTERY OR CHARGING CONCERN. EV RANGE IS SIMILAR TO THE DTE DISPLAY ON GASOLINE VEHICLES, EV RANGE WILL VARY WITH DRIVING/OPERATING CONDITIONS. CONDITIONS INCLUDE: EXTREME OUTSIDE TEMPERATURES, TERRAIN, DRIVING STYLE, CITY OR HIGHWAY DRIVING, TIRE PRESSURE, AND USE OF ACCESSORIES. IF THE CUSTOMER REPLACES THE LOW ROLL RESISTANCE TIRES WITH A MORE AGGRESSIVE TREAD THE RANGE WILL SUFFER. USING THE CABIN HEATER AND A/C, WHICH ARE ELECTRIC, WILL ALSO DECREASE EV RANGE. TO TEMPORARILY REMOVE THE IMPACT OF DRIVING/CLIMATE HISTORY, RESET THE LIFETIME SUMMARY OR DRIVING HISTORY BY USING THE SETTINGS MENU ON THE LEFT SIDE OF THE INSTRUMENT CLUSTER, UNDER DISPLAY
SSM 462962017-03-15. Service bulletin. SERVICE BRAKES. SOME 2016-2017 FOCUS AND C-MAX VEHICLES BUILT ON OR AFTER 1-AUG-2016 MAY EXHIBIT A GROWL OR RUBBING NOISE FROM THE WHEEL ASSEMBLY AFTER PRE-DELIVERY INSPECTION HAS BEEN PERFORMED TO REMOVE THE BRAKE ROTOR COVERS. THIS MAY BE DUE TO THE BRAKE CALIPER SPRING BECOMING DISLODGED AND RUBBING THE WHEEL. THE BRAKE ROTOR COVER REMOVAL PROCESS ON PTS PDI TAB STATES TOOLS ARE NOT TO BE USED WHEN TEARING/REMOVING THE ROTOR COVERS WHICH COULD DAMAGE THE WHEEL OR DISLODGE BRAKE COMPONENTS. IN ADDITION, TURN EACH TIRE/WHEEL BY HAND AFTER THE ROTOR COVER REMOVAL TO VERIFY THERE IS NO CONTACT/RUBBING BETWEEN THE BRAKE CALIPER COMPONENTS AND WHEELS. UNDER THE PTS PDI TAB AT TOP OF PAGE CLICK ON THE LINK BRAKE ROTOR COVER REMOVAL PROCESS, PAGES 6 AND 8 HAVE VIDEO LINKS TO SHOW THE PROPER STEPS USING YOUR FINGERS ONLY, NO TOOLS.
SSM 462952017-03-15. Service bulletin. ENGINE. TO HELP DIFFERENTIATE ENGINE OIL LEAKS FROM OTHER POSSIBLE SOURCES, A NEW WHITE-COLORED FLUORESCENT ENGINE OIL DYE IS AVAILABLE. WORKSHOP MANUAL (WSM), SECTION 303-00 HAS BEEN REVISED TO REFERENCE THE NEW WHITE-COLORED DYE. THE NEW WHITE FLUORESCENT DYE PROVIDES A DISTINCT WHITE GLOW TO IDENTIFY ENGINE OIL LEAKS. THE NEW WHITE FLUORESCENT DYE REQUIRES A PURE UV DIAGNOSTIC INSPECTION LAMP. THE WHITE-COLORED FLUORESCENT DYE AND PURE UV LAMP ARE NOW IN THE ROTUNDA CATALOG. DYE AND LAMP PART NUMBERS. GASOLINE ONLY DYE: 1 OUNCE BOTTLE 164-TP-33200601. DIESEL ONLY DYE: 8 OUNCE BOTTLE: 164-TP-3320-0008. PURE UV DIAGNOSTIC INSPECTION LAMP 164-TP8695 OR 164-R3748.
16B35-S22017-03-13. Service bulletin. EQUIPMENT. CERTAIN 2016-2017 MODEL YEAR C-MAX AND FUSION ENERGI VEHICLES - REPROGRAM POWERTRAIN CONTROL MODULE.
15N04-S22017-03-13. Service bulletin. EQUIPMENT. CERTAIN 2015 MODEL YEAR MKC AND MKZ VEHICLES EQUIPPED WITH THE RESERVE EQUIPMENT GROUP, AND CERTAIN 2012-2016 FOCUS ELECTRIC, C-MAX ENERGI, AND FUSION ENERGI VEHICLES - EMBEDDED MODEM REPLACEMENT.
SSM 462832017-03-11. Service bulletin. EQUIPMENT. SOME OWNERS OF 2016 FORD AND LINCOLN MKX VEHICLES EQUIPPED WITH SYNC 3 MAY INQUIRE ABOUT UPGRADING TO APPLE CARPLAY AND ANDROID AUTO. THIS UPGRADE IS NOT CURRENTLY AVAILABLE FOR THOSE VEHICLES. APPLE CARPLAY AND ANDROID AUTO ARE CURRENTLY AVAILABLE ONLY ON VEHICLES EQUIPPED WITH SYNC 3 V2.0 OR LATER. THIS UPGRADE FOR 2016 FORD AND LINCOLN MKX VEHICLES WILL BE AVAILABLE IN 2017. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS. MONITOR OASIS FOR FUTURE UPDATES.
16B352017-02-23. Service bulletin. POWER TRAIN; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). CERTAIN 2016-2017 MODEL YEAR C-MAX AND FUSION ENERGI VEHICLES - REPROGRAM POWERTRAIN CONTROL MODULE.
SSM 460322017-02-23. Service bulletin. ELECTRICAL SYSTEM. SOME 2016 C-MAX AND FOCUS ELECTRIC VEHICLES MAY EXHIBIT A FALSE ACTIVATION OF THE ALARM SYSTEM. A WORK AROUND UNTIL THE SOFTWARE IS UPDATED(4TH QTR. 2016), PROCEDURE IS AVAILABLE. 1. PUT THE VEHICLE IN PARK. 2. TAKE YOUR FOOT OFF THE BRAKE PEDAL AND KEEP IT OFF. 3. TURN THE VEHICLE OFF (PUSH BUTTON START/STOP. 4.EXIT VEHICLE AND LOCK THE DOORS TO ACTIVATE THE ALARM. NOTE: IF THE BRAKE IS TOUCHED AFTER TURNING THE KEY OFF THEN JUST TURN THE CAR ON AGAIN AND START THIS PROCEDURE AGAIN.
SSM 460122017-02-22. Service bulletin. EQUIPMENT. SOME 2016 FOCUS, C-MAX, FIESTA, EXPEDITION, AND NAVIGATOR VEHICLES EQUIPPED WITH SYNC 3 MAY EXHIBIT A CONDITION IN WHICH THE SIRIUS SATELLITE CHANNEL GUIDE CATEGORY BUTTONS MAY NOT RESPOND WHEN SELECTED AND A LOADING MESSAGE IS DISPLAYED CONTINUOUSLY. TO CORRECT THIS CONDITION REPROGRAM THE AUDIO CONTROL MODULE (ACM) WITH LATEST CALIBRATION USING IDS RELEASE 101.05 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE CAUSAL PART 19C107 AND REFER TO SECTION 10 OF THE SLTS MANUAL FOR APPLICABLE LABOR OPERATIONS. THE SYNC VERSION CAN BE DETERMINED VIA OASIS.
SSM 460112017-02-22. Service bulletin. VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; EQUIPMENT; ELECTRICAL SYSTEM. SOME 2015-2017 FOCUS/C-MAX/ESCAPE VEHICLES EQUIPPED WITH ONE TOUCH UP FEATURE. THE 2016-2017 WORKSHOP MANUAL SECTION 501-11 WAS UPDATED 8/2016 WITH REVISED DIAGNOSTICS, THE 2015 WSM UPDATES WILL FOLLOW LATER. REFER TO THE 2016-2017 WSM REVISED DIAGNOSTICS FOR ANY OF THE FOLLOWING CONCERNS: ONE-TOUCH UP FEATURE IS INOPERATIVE, WINDOW DOOR GLASS DOES NOT TRAVEL FULLY TO EITHER OPEN/CLOSED POSITION,AND WINDOW BOUNCES BACK CONCERNS. AT THE BEGINNING OF PINPOINT TEST E, CARRY OUT THE INITIALIZATION PROCEDURE ON THE SUSPECT POWER WINDOW, BEFORE CONTINUING THE PINPOINT TEST. REFER TO: POWER DOOR WINDOW INITIALIZATION - VEHICLES WITH: ONE-TOUCH OPEN AND CLOSE FRONT WINDOWS (501-11 GLASS, FRAMES AND MECHANISMS, GENERAL PROCEDURES).

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.