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Service bulletins for the 2020 Chrysler Pacifica

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

575 on file from NHTSA, as of 2026-10-19.

By type

By component

By trouble code

Bulletins, newest first
90044562022-09-26. Service bulletin. LATCHES/LOCKS/LINKAGES:DOORS:LATCH. LATCH, Sliding Door (Right / Left) For any RU vehicle with presence of a B2500 fault code (active / stored / pending), please refer to the following steps: 1. Please verify proper functionality of both sliding doors (power or manual) through all inputs (overhead console, key fob, handle grab). 2. If sliding doors operate as expected, do NOT replace sliding door latch(es). 3. If service is required, and your Dealership is located in the Detroit Metro Area please contact FCA Redacted Content, prior to replacing any sliding door latch(es). If no response in 15 minutes, proceed with repair. 4. If possible, please provide any / all information in the repair order narrative regarding status of sliding door function (i.e, door only works manually, won't open via key fob, etc.). This includes all customer feedback as well (what exactly brought the customer into the dealer).
08105212022-09-26. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. UAV and UCV Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to: 39.5. Customers may experience one or more of the following: Lost radio presets. High pitch squeal, pop or humming sound coming from all of the speakers. SXM favorite song list empty. Radio display screen is black when the ignition is on. Radio may reset/reboots, turn itself off and then back on again. Radios resets when a Bluetooth paired phone receives two text messages one after another simultaneously after approximately seven seconds. (ABD sales code). Incorrect navigation address/location/directions. Navigation stuck on loading screen or not appearing at all. Lost navigation settings. Speaker crackling noise on non amplified vehicles (UAV Only). Active call not transferred to vehicle Bluetooth® (UAV Only). Voice Recognition (VR) not understanding commands to switch sources (UAV Only). Bluetooth phonebook not available (UAV Only). "Setting" button removed after ignition cycle (UAV Only). Coolant temperature value incorrect (UAV Only). Speaker crackling noise. In addition the following enhancements are included:Bluetooth improvements. VR improvements. Improve Navigation zoom and scrolling feature on map.
0801821REVA2022-09-26. Service bulletin. EQUIPMENT:ELECTRICAL:INFOTAINMENT. Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 2114.12. Customers may experience one or more of the following: Black screen on Video Routing Module (VRM)/Rear Seat Entertainment (RSE) displays. One or both of the rear screens are not working after rear display replacement.If the rear display is replaced and it does not function, confirm that the VRM software is up to date. RSE remote control does not pair. When playing a video from a USB stick the video does not resume where it left off after an ignition cycle(2017-19 MY Only). Video Screens do not turn on(2017-18 MY Only). Radio Uconnect theater button does not work(2017-18 MY Only). USB playback is choppy(2017 MY Only). The video system resets or does not function(2017 MY Only). The remote pairing screen will time out and inform customer the remote(s) have not been paired(2017 MY Only). Remotes frequently do not pair(2017 MY Only). Occasional reset(2017 MY Only). Rear screens can be accidently controlled from the radio outside of the parental control feature(2017 MY Only). Black screen(2017 MY Only). Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Code (DTCs) have been set:U11BB-00 - Lost Communication With Video Routing Module. B15AD-00 - Lost Low Voltage Differential Signal (LVDS) Connection With Media Port 1. B15AE-00 - Lost Low Voltage Differential Signal (LVDS) Connection With Media Port 2. B15AA-00 - Lost Low Voltage Differential Signal (LVDS) Connection With Display 1. B15AB-00 - Lost Low Voltage Differential Signal (LVDS) Connection With Display 2.Low Voltage Differential Signal (LVDS) DTCs (B15AD00, B15AE00, B15AB00 and B15AA00) get falsely set when the vehicle is remote started. In addition the following improvement is included:Blueborn cyber security patch(2017-19 MY Only).
18056212022-09-26. Service bulletin. POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM. Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may comment on the following: Vehicle cluster displays "Shift to Park, then desired gear" while coasting to a stop<8 kmh (<5 mph). Once the vehicle is shifted to park and then to the desired gear, the vehicle operates as intended.
S2008000132RevA2022-09-26. Service bulletin. EQUIPMENT:ELECTRICAL. U11E9 Lost Communication With AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated
S21250000022022-09-26. Service bulletin. POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). Customer complaint includes a Mil-on condition. Upon further investigation, one or more of the following fault codes may be set in the PCM:
S1723000001RevD2022-09-26. Service bulletin. VISIBILITY. Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
S1809000007RevC2022-09-26. Service bulletin. ENGINE AND ENGINE COOLING. Customer Complaint May Include Engine Oil Leak Or Consumption
S2008000059RevB2022-09-26. Service bulletin. EQUIPMENT:ELECTRICAL:INFOTAINMENT. Error Code 20 Message On the Radio Screen
S2008000059RevA2022-09-26. Service bulletin. EQUIPMENT:ELECTRICAL:INFOTAINMENT. Error Code 20 Message On the Radio Screen
S2108000098RevB2022-09-26. Service bulletin. EQUIPMENT:ELECTRICAL:INFOTAINMENT. Radio Screen Freeze, Blank Screen And Reset
90041382022-09-26. Service bulletin. STRUCTURE:BODY:BUMPERS:ACTIVE SHUTTERS/GRILL. GRILLE, Active Shutter Prior to replacing this part, please review Star Online S2008000132 for known concerns. If the issue still exists, call FCA Redacted Content. If no response in 15 minutes, proceed with repair.
90043862022-09-26. Service bulletin. ELECTRICAL SYSTEM:WIRING. WIRING, Body Before replacing this harness, please contact FCA Redacted Content to see if a repair kit is available for your application. If no response in 15 minutes, proceed with repair. Please email pictures of harness defects to FCA Redacted Content
08062212022-09-26. Service bulletin. VISIBILITY; ELECTRICAL SYSTEM; AIR BAGS; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; VEHICLE SPEED CONTROL; ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN. Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. This software is for vehicles on the RRT VIN List is to improve the function and reliability of the power windows operation.
31001212022-09-26. Service bulletin. STEERING; EQUIPMENT ADAPTIVE/MOBILITY:VEHICLE CONTROLS:STEERING. Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under which replacement or repair of steering system components are required.
S21080000982022-09-26. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Radio Screen Freeze, Blank Screen And Reset
S21230000262022-09-26. Service bulletin. ELECTRICAL SYSTEM; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. ACC Not Available Message Instrument Cluster
S17080001182022-09-26. Service bulletin. ELECTRICAL SYSTEM. Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination After Key Off
S19080001072022-09-26. Service bulletin. STRUCTURE:BODY:HATCHBACK/LIFTGATE. Rear Liftgate Does Not Latch, Liftgate Ajar Lamp Illuminated
S16080002262022-09-26. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
S160800022612022-09-26. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Battery Tester Warranty Code Procedures, Medtronic Update Process
S18210000012022-09-26. Service bulletin. POWER TRAIN. Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
S21080000932022-09-26. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. Apple CarPlay Does Not Work Or Not Connecting
S20080000112022-09-26. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
90040092022-09-26. Service bulletin. POWER TRAIN. Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.