Service bulletins for the 2012 Audi Q5
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
1284 on file from NHTSA, as of 2026-10-19.
By type
By component
By trouble code
By topic
| Dealer Letter-Up | 2017-10-31. Service bulletin. ELECTRICAL SYSTEM:IGNITION; ENGINE. This communication is to inform you of upcoming Update 28G6. There are 79,232 Audi vehicles affected in the U.S. by this Update. Rough idle or reduced driving power and, in turn, an illuminated Malfunction Indicator Lamp (MIL) on the instrument cluster due to the presence of specific fault codes caused by this component. Inspect and replace ignition coils as required. |
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| A911314 2013790- | 2017-10-31. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); EQUIPMENT:ELECTRICAL. Supersedes Technical Service Bulletin Group 91 number 11-25 dated November 29, 2011. The navigation DVD or other CD/DVD cannot be ejected. There are no DTCs stored in the corresponding module. The eject button is not stuck. When the eject button is pushed, the drive does not sound as if it is trying to eject the CD/DVD. Vehicles with DVD-based navigation systems now have the navigation DVD installed during production. To prevent theft of the DVD during transportation, the eject button of the navigation drive is disabled. The navigation system itself (e.g., route guidance) functions as specified. The eject buttons of vehicles without DVD-based navigation systems are not disabled during production, but could behave as described in the Condition section of this bulletin. The eject button can be enabled through Guided Fault Finding. |
| A901342 2035902- | 2017-10-31. Service bulletin. ELECTRICAL SYSTEM:IGNITION. "Ignition lock faulty" message is displayed in the driver information display with the symbol shown at right. DTCs are stored in the comfort system central control unit. The "ignition lock faulty" message can be triggered by many different DTC entries. Presence of the message does not indicate that the ignition switch is faulty; the message typically has a different root cause. Replacing the ignition switch before completing GFF test plans typically does not correct the condition. |
| A661338 2035673- | 2017-10-31. Service bulletin. VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR. Supersedes Technical Service Bulletin Group 66 number 13-37 dated November 4, 2013. Customer may report hearing wind noise from the front door area when the vehicle is driven at highway speeds. After diagnosis, it is determined that the source of the wind noise is the exterior rear view mirrors. Throughout the development of the Audi Q5 and Audi Q7, various features have been added to the exterior rear view mirrors. The added features include the turn signal lamp, side assist lamp, perimeter lamp, etc. As the complexity of the exterior rear view mirror increases, the mirrors become more susceptible to wind noise. The two main sources of wind noise from the exterior rear view mirrors are: the seam surrounding the turn signal lamp and the seam at the mirror base. The modifications explained in the Service section of this bulletin will effectively mitigate the wind noise symptom for the customer. |
| A661337 2035673- | 2017-10-31. Service bulletin. STRUCTURE:BODY:DOOR; VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR. Customer may report hearing wind noise from the front door area when the vehicle is driven at highway speeds. After diagnosis, it is determined that the source of the wind noise is the exterior rear view mirrors. Throughout the development of the Audi Q5 and Audi Q7, various features have been added to the exterior rear view mirrors. The added features include the turn signal lamp, side assist lamp, perimeter lamp, etc. As the complexity of the exterior rear view mirror increases, the mirrors become more susceptible to wind noise. The two main sources of wind noise from the exterior rear view mirrors are: the seam surrounding the turn signal lamp and the seam at the mirror base. The modifications explained in the Service section of this bulletin will effectively mitigate the wind noise symptom for the customer. |
| A551333 2035797- | 2017-10-31. Service bulletin. STRUCTURE; SUSPENSION. The customer complains of hearing a creaking or knocking noise from the front of the vehicle when the vehicle is twisted, such as when being driven into or out of a driveway. The customer may describe the location of the noise source as the front suspension area. This type of noise may be caused by the contact between the hood height adjustment stop buffers and the lock carrier. While noises originating from the front of the vehicle may have a number of causes, the repair described below will eliminate this possible cause. |
| A441344 2022563- | 2017-10-31. Service bulletin. STEERING; SUSPENSION. Supersedes Technical Service Bulletin Group 44 number 13-42 dated September 27, 2013. Customer feels vibration in the seat, vehicle floor, footwell, pedals, or steering wheel. This condition does not lead to any handling concerns or loss of vehicle control. The customer feels the vibration while driving at highway speeds from 55 - 80 mph (88 - 128 km/h). This bulletin is not applicable if this vehicle has a Repair Authorization on this topic. |
| A191346 2033491- | 2017-10-31. Service bulletin. ENGINE AND ENGINE COOLING:COOLING SYSTEM; ENGINE AND ENGINE COOLING. Supersedes Technical Service Bulletin Group 19 number 13-44 dated July 18, 2013. Customer may report coolant leaking from the engine area. The leak can be traced to the connection of the water pump and the hose leading to the heater core. The seal ring is not the cause of the leak. |
| Update Bulletin- | 2017-10-31. Service bulletin. EQUIPMENT:ELECTRICAL. Rough idle or reduced driving power and, in turn, an illuminated Malfunction Indicator Lamp (MIL) on the instrument cluster due to the presence of specific fault codes caused by this component. This Update is in effect until removed. Procedure is valid only for vehicles that show the 28G6 code in the ElsaWeb Campaign/Action Information screen on the day of repair. Vehicle must be within the New Vehicle Limited Warranty. Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin. Procedure must be performed on applicable vehicles in dealer inventory prior to sale. A faulty ignition coil can result in rough idling or reduced driving power and, in turn, cause the Malfunction Indicator Lamp (MIL) on the instrument cluster to illuminate due to the presence of specific fault codes caused by this component. |
| A661339 2035673- | 2017-10-31. Service bulletin. VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR; STRUCTURE. Supersedes Technical Service Bulletin Group 66 number 13-38 dated November 15, 2013. Customer may report hearing wind noise from the front door area when the vehicle is driven at highway speeds. After diagnosis, it is determined that the source of the wind noise is the exterior rear view mirrors. The two main sources of wind noise from the exterior rear view mirrors are: the seam surrounding the turn signal lamp and the seam at the mirror base. The modifications explained in the Service section of this bulletin will effectively mitigate the wind noise symptom for the customer. |
| A641331 2027837- | 2017-10-31. Service bulletin. VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. Supersedes Technical Service Bulletin Group 64 number 13-26 dated June 7, 2013. The customer may report hearing noises when operating the window or noises from inside the door when driving on rough roads. When the window is lowered, it collides with the clip that holds the window guide cable. This causes the clip to open and contact the window during operation, or to rattle when the vehicle is driven on rough roads. |
| A481356 2036032- | 2017-10-31. Service bulletin. STEERING. The customer states that the steering feels stiff during turning. The condition occurs when the vehicle is stationary. The steering shaft needs to be updated. |
| A441346 2010334- | 2017-10-31. Service bulletin. WHEELS:LUGS/NUTS/BOLTS/STUDS; WHEELS. Supersedes Technical Service Bulletin Group 44 number 12-32 dated August 2, 2012. Wheel bolt requires torque adjustment. Torque sticks, torque extension bars, and impact guns/wrenches are not approved by Audi of America, Inc., and should not be used to apply torque to wheel bolts. Always use a calibrated torque wrench to attain the correct wheel bolt torque and follow the proper wheel tightening procedure as outlined in Elsa. Proper use of a calibrated torque wrench ensures that all wheel bolts are tightened equally and reduces the chances of repeat repairs. Using methods other than a calibrated torque wrench to attain correct wheel bolt torque may lead to problems. |
| A401337 2035854- | 2017-10-31. Service bulletin. SERVICE BRAKES, HYDRAULIC; SUSPENSION. The customer reports hearing a rattling or knocking noise when the car is driven over bumps or uneven road surfaces. The noise is noticed after the car has been driven for a while and is warmed-up, and when the temperature outside is warm. The condition can be duplicated if the brakes are applied while the car is driven over bumps. High ambient temperatures at the hydraulic guide links cause the noise. |
| A271320 2033524- | 2017-10-31. Service bulletin. ELECTRICAL SYSTEM. Supersedes Technical Service Bulletin Group 27 number 13-17 dated April 5, 2013. Cruise control deactivates sporadically or cannot be activated. A new set speed cannot be saved. ?Set? button on cruise control stalk does not work. DTCs are present in the vehicle. Incorrect tolerances of cruise control ?Set? button. |
| A011349 2035454- | 2017-10-31. Service bulletin. ELECTRICAL SYSTEM. Supersedes Technical Service Bulletin Group 01 number 13-35 dated October 8, 2013. During reset of the service reminder, the message ?AIR system - action required - observe test plan? appears on the ODIS tester. MIL is not illuminated. Under certain driving conditions, the secondary air ports in the cylinder head can accumulate carbon over time, causing a restriction. The ODIS tester can identify the state of the restriction, and will request that the system is cleaned in order to prevent the MIL from illuminating. |
| A011348 2033001- | 2017-10-31. Service bulletin. ENGINE. Supersedes Technical Service Bulletin Group 01 number 13-37 dated October 10, 2013. MIL on. DTCs are stored in the engine control module. Mileage is greater than 15,000 miles. Under certain driving conditions, the secondary air ports in the cylinder head can accumulate carbon over time, causing a restriction. |
| Update Bulletin | 2017-10-31. Service bulletin. STEERING. When making minor steering movements while driving in a straight line in Audi vehicles with electromechanical power steering manufactured within a specific period, the customer may occasionally perceive slight irregularities with the assistance provided by the power steering. This phenomenon mainly occurs when the temperature is around the freezing point. This is a comfort-related issue; therefore no warning symbol lights up. This Update is in effect until removed. This Update is in effect until removed. Vehicle must be within the New Vehicle Limited Warranty. Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin. Procedure must be performed on applicable vehicles in dealer inventory prior to sale. When making minor steering movements while driving in a straight line in Audi vehicles with electromechanical power steering manufactured within a specific period, the customer may occasionally perceive slight irregularities with the assistance provided by the power steering. This phenomenon mainly occurs when the temperature is around the freezing point. This is a comfort-related issue; therefore no warning symbol lights up. |
| Dealer Letter - | 2017-10-31. Service bulletin. ELECTRICAL SYSTEM. This communication is to inform you of that Update 48K8 has been revised to include a warning to ensure that the Bluetooth function of the scan tool must be physically switched off prior to performing this Update. The revised Update will be visible in ElsaWeb and ServiceNet on or about September 27, 2013. Please ensure your technicians are made aware of this new information. |
| A911308 2028190- | 2017-10-31. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Supersedes Technical Service Bulletin Group 91 number 11-28 dated December 9, 2011. Customer is inquiring about retrofitting the MMI system with a language pack or map database outside of factory-available options. |
| A911306 2034923- | 2017-10-31. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. Supersedes Technical Service Bulletin Group 91 number 13-99 dated August 5, 2013. Sound system ?pops? and loses audio for a few seconds (for vehicles with base sound system). Sound system loses audio for a few seconds and returns on its own (for vehicles with Bose or Bang & Olufsen sound system). If the sound does not return on its own, or is accompanied by relevant DTCs in the vehicle, another issue may be present. Verify the root cause before proceeding with this bulletin. HD radio does not output in Stereo. This bulletin only applies to vehicles with Navigation Plus (PR Number 8DY). The applicable vehicles can be clearly identified by the MMI control panel in the center console. Continual improvements to MMI software provides solutions to issues experienced in the field. |
| A911304 2013422- | 2017-10-31. Service bulletin. ELECTRICAL SYSTEM. Supersedes Technical Service Bulletin Group 91 number 12-49 dated July 31, 2012. The Bluetooth® telephone cannot be connected to the vehicle?s Infotainment system. Certain restrictions are present when a Bluetooth device is connected to the vehicle. The restrictions vary depending on the vehicle system present. |
| A901341 2010353- | 2017-10-31. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. Supersedes Technical Service Bulletin Group 90 number 10-14 dated August 10, 2010. Cigarette lighter element will not lock into the lighter socket -U1- to begin the heating process, or the lighter element will not automatically release once the heating process has completed. As a result, the socket can become inoperative when used as a power outlet. |
| A901340 2029781- | 2017-10-31. Service bulletin. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE. Supersedes Technical Service Bulletin Group 90 number 12-30 dated June 26, 2012. The driver information system (DIS) display screen is completely blank or appears to be all white The condition is intermittent and the DIS can function normally when the key is cycled off and back on. This condition only affects vehicles with the highline instrument cluster. The issue is attributed to incorrect software for clusters with the Hitachi display screen. |
| A871345 2024644- | 2017-10-31. Service bulletin. ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS. Supersedes Technical Service Bulletin Group 87 number 13-41 dated May 30, 2013. Moisture in the driver or front passenger foot well. Due to a faulty and/or incorrectly installed condensation drain hose, condensation from the evaporator could enter the front foot well areas through a gap between the body and the sealing surface of the drain hose. |
The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.