Service bulletin SSM 54936
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 11033909 |
| Published by NHTSA | 2026-06-16 |
| Manufacturer's number | SSM 54936 |
| Manufacturer's date | 2026-06-15 |
| NHTSA component | ELECTRICAL SYSTEM |
| Manufacturer's system | Door Lock / Remote Start |
NHTSA's summary
Some 2025 Explorer Platinum vehicles may exhibit a chirp sound instead of a horn honk when locking or remote starting the vehicle. This is intended operation after a recent over-the-air (OTA) update that enabled the open on approach feature. No diagnostics or repairs should be performed for this condition.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system
| FORD EXPLORER | 2025 |
|---|
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 26V165000 | 2026-03-18. ELECTRICAL SYSTEM:ADAS; BACK OVER PREVENTION:SOFTWARE |
|---|
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| SSM 55220 | 2026-10-12. Service bulletin. Some 2024-2026 Nautilus and 2025-2026 Explorer/Aviator/Expedition/Navigator vehicles may experience Android Auto connection or general Bluetooth pairing concerns for both Android and IOS after an APIM software update. This may be due to the APIM software. To temporarily correct the issue:<br /><br /> * For Android Auto related issues: Clear Android Auto app storage in the center display screen. Vehicle Settings > Settings > Apps > Android Auto > Clear Storage. <br /> * For general Bluetooth connectivity issues: Clear Contacts Storage app storage in the center display screen. Vehicle Settings > Apps > Uncheck hide system apps > Contacts Storage > Clear Storage.<br /><br /> If the condition persists, perform a master reset from the center display screen, remove the vehicle from the phone, then re-pair the device.<br /><br /> If the condition continues to persist, refer to Workshop Manual (WSM), Section 415-00 for normal diagnostics and repair as necessary outside of this article.<br /><br /> If the condition is resolved, inform customers that engineering is currently working on a permanent solution |
|---|---|
| SSM 55208 | 2026-09-30. Service bulletin. Some 2024-2026 F-150, 2025 Explorer/Aviator, 2025-2026 Expedition/Navigator, or 2026 F-Super Duty vehicles may exhibit diagnostic trouble code (DTC) U211B:43:48 stored in the body control module (BCM) when performing a Self-Test. This DTC sets due to an internal BCM timing issue during the self-test process. This specific code has no customer impact and does not cause any drivability concerns or warning messages. Clearing DTC U211B:43:48, reprogramming the BCM, or replacing the BCM is unlikely to prevent this DTC from setting. This DTC does not trigger a condition covered under warranty. Note: This guidance only applies to U211B with the specific failure byte 43 in status 48. Any other trusted real-time operation network (TRON) DTCs or different failure bytes associated with U211B are still applicable and technicians must follow Workshop Manual (WSM) normal diagnostics for those DTCs. |
| SSM 55172 | 2026-09-21. Service bulletin. Some 2025 Aviator/Explorer/Police Interceptor Utility vehicles may exhibit a "Steering Assist Fault Service Required" message and diagnostic trouble codes (DTC) C1110:56 and/or U3000:96 stored in the power steering control module (PSCM) after programming. This may be due to a calibration mismatch in the PSCM which has been resolved in the Ford database. If DTC C1110:56 is stored in a replacement PSCM after completing programmable module installation (PMI), start a new session using the latest software version of the Ford Diagnosis and Repair System (FDRS) scan tool then run the "PSCM - Programmable Module Installation (PMI)" application again. When FDRS asks if the original module is installed, select "No". If DTC C1110:56 is stored in the original PSCM after performing the PSCM configuration, start a new session using the latest software version of the FDRS scan tool, then download and run the "PSCM - Power Steering Control Module (PSCM) Software Update" application. To clear DTC U3000:96 from the PSCM, download and run the "PSCM - Reset the Power Steering Control |
| IPMA-26.22.8.3.7 Expl&Avi | 2026-09-14. Over-the-air update. 26S21 Recall remedy Infotainment system update to prevent rearview camera image interruptions |
| BCM-26.DC Explorer | 2026-09-11. Over-the-air update. Quality improvements include: - Enables the Open On Approach feature on Platinum trim vehicles |
| SSM 55118 | 2026-09-01. Service bulletin. Some of the following vehicles: * 2023-2025 F-Super Duty built on or before 02-Feb-2025 * 2024-2026 Ranger/Bronco/Mustang * 2024-2025 F-150 built on or before 15-Jul-2025 * 2024-2025 Nautilus built on or before 16-Feb-2025 * 2025 Explorer/Aviator built on or before 01-Feb-2025 may exhibit all of the following symptoms: - "No Key Detected" message displayed on the instrument panel cluster (IPC). - Key fob does not work in the backup slot. - Remote keyless entry (RKE) (lock and unlock from the key fob) functionality will work to lock/unlock the vehicle. If the vehicle exhibits these symptoms, start the vehicle using both key fobs. If the no crank/no start condition with "No Key Detected" concern is present, reprogram both key fobs and retest. If the no crank/no start condition with "No Key Detected" is still present, replace the body control module (BCM). Refer to Workshop Manual (WSM), Section 419-10. For claiming, use causal part 15604 and labor operation MT55118SSM up to 1.8 hours. |
| SSM 55116 | 2026-09-01. Service bulletin. Some of the following vehicles: * 2025-2026 Expedition/Navigator built on or after 02-Feb-2025 * 2025-2026 F-Super Duty built on or after 02-Feb-2025 * 2025-2026 Explorer/Aviator built on or after 02-Feb-2025 * 2025-2026 Nautilus built on or after 17-Feb-2025 * 2025-2026 F-150 built on or after 16-Jul-2025 may exhibit all of the following symptoms: - "No Key Detected" message displayed on the instrument panel cluster (IPC) - Key fob does not work in the backup slot. - Remote keyless entry (RKE) (lock and unlock from the key fob) functionality will work to lock/unlock the vehicle. If the vehicle exhibits these symptoms, manually enter the vehicle identification number (VIN) into the VIN entry dialog in the Ford Diagnosis and Repair System (FDRS) and then start a session using the Vehicle Communication Module (VCM) II, VCM 3, Vehicle Communication and Measurement Module (VCMM) or later level device with a universal serial bus (USB) cable disconnected from the laptop. Download the "BCM - Body Control Module (BCM) Hardware Test" app |
| RGTM-26.AF Expl&Aviator | 2026-09-01. Over-the-air update. Quality improvements include: -Rear Gate latch calibration update to permit unlatching via the release button when the system has lost position memory and is stuck in a middle-latch position |
| PSCM-26.AA Explorer&Aviat | 2026-08-21. Over-the-air update. Quality improvements include: -Power Steering Control Module update to prepare the vehicle for a future BlueCruise enhancement |
| PHX-26.2.0.8 Expl&Aviator | 2026-08-18. Over-the-air update. Quality improvements include: -Android system update |